Question

The track API submissions with identity isn't parsed properly

  • 1 September 2022
  • 1 reply
  • 29 views

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Hello Everyone,

I’m trying to send server side events to heap and tried out the API from the documentation.

I did notice a strange behaviour - for a new user identity if a single event is submitted, there is no parsing being done.

If I goto the user section in there, all I see is a user without the identity present, is there a reason for this?

Practically, it probably won’t hurt much granted we have multiple events for the same user identity fired.

But this just feels a bit incomplete, and opens up possibility of slight inconsistencies.

Regards,

Thihara


1 reply

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Hello Thihara, 

I responded via our ticketing system. I’m looking forward to hearing back from you and tackling this issue together!

All the best,

Ellysa Stanton (they/them) | Solutions Engineering @ www.heap.io

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