Question

Is it possible to define an event that is triggered when a user is inactive?

  • 13 September 2022
  • 1 reply
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I’m wondering if it is possible to define an event that is triggered when a user makes zero clicks in 5 minutes. Is this possible in Heap?


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Userlevel 3
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Hey Cairo- that’s a great question. Are you able to give a bit more context? Some questions that’ll help us get to the right query: 1. What behavior is the customer doing before the five minute period? 1a. Is there a behavior that all users would do before going inactive? 2. Is this for mobile users, desktop, or both? 3. You said zero clicks, can they still be scrolling the page or filling in a text box? What about refreshing for a page view? 4. Are there any behaviors they would do after?

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