Question

Unable to launch Visualizer for a wildcard routing in our app

  • 20 September 2022
  • 3 replies
  • 28 views

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We need to track events for a wilcard routing and I am unable to launch it using the Visualizer. It says the below error. 

 

Our app is able to track all the user defined events, custom events which are incorporated but it is unable to load the site using the Visualizer. 

 

I have checked the CORS, third party app blockers, and defining of the heap in the headers all looks good. Not sure what might be an issue. 

 

Kindly help us to resolve the issue as it is a major impact for our business to track the user events through the dashboard. 

 

Any help is highly appreciated. 


3 replies

Userlevel 5
Badge +4

Hi @nareshkumarlf - Welcome to the Heap Community!

The Heap Help Center has a few suggestions for troubleshooting that error: 

https://help.heap.io/define-analyze/data-management-faqs/i-cant-get-visual-labeling-web-to-work-why/ 

Let me know if you don’t find an answer there and I’ll investigate further. 

 

Dave

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@davetee I have tried all this means and it does not help me. Could you please let me know what are the next steps. 

Userlevel 5
Badge +4

@nareshkumarlf  - Got it - I escalated this to our support team to investigate.

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