I figured the user count in the 2nd layer of the path would add up to the user count in the 1st layer, 78?
Best answer by David Robinson
View original
Journey Chart Question - How are there more users layer 2 (97) than layer 1 (78)?
+1
- Heap Employee
- 2 replies
-
4 January 2023
- Answer
Hi! This is probably a bug and we greatly appreciate you sharing it. Could you possibly share the URL of this chart so we can investigate?
We have seen a similar issue today. Could you let us know if the above noted bug has been fixed? We would really like to use the journey feature, but some of the math looks off, or perhaps there is a nuance to the data we just don’t understand. Thanks.
Userlevel 5
+3
- Heap Employee
- 86 replies
-
13 April 2023
Reply
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.