Worksheet - Segmenting Your Users

  • 13 September 2022
  • 1 reply

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Worksheet - Segmenting Your Users


We’ve been building a whole new series of templates for using data to make decisions! As you all know, there’s lots of high-level guidance for being data-driven, most of it not actionable. We’re working on making actionable, useful templates and guides for teams who want to bring data into their decision-making. 

Use the framework worksheet attached below to identify your

 key user groups and track their behavior.

You’ve provided great feedback on our first Product Management template series, with our problem brief, design brief, and after-action report. You can download the full report here. We’re adding new assets everyday

Feel free to visit, download, and share:

We’re always open to your ideas. Would love to hear your thoughts!




1 reply


Hello @Ben Lempert & Heap community! Do I understand correctly that only user segments can be defined in Heap, not account-level segments? Or maybe I just haven’t found it how to configure it yet (we’re still going through our onboarding process). We’re a B2B SaaS so company-level segments seem more relevant to us.