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Count vs count unique

  • 27 September 2022
  • 3 replies
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Userlevel 1
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Hello! I’m wondering if anyone can help me or if anyone has the same problem.
I’m having a problem with some graphs, I want to see the count of times a user has performed an event, the problem is that I get different results when using count and count unique. 
I know the difference between both, so my problem is not that count gives me 3, and count unique gives me 1 since it was the same user performing the same event 3 times; my problem is that in count I get 3, and in count unique, I get 0 results.  

I don’t know if instead of a graph I should be using a funnel and that is the problem or something else.
Thanks in advance for your help. 

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Best answer by Christy H 21 December 2022, 00:24

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Userlevel 3
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Hi @Ximena! Are you using the same event and the same date range? Can you share some screen shots?
Thank you!

Userlevel 1
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Hello! Yes, I do use the same event and same date range. 

 

Count
Results for count
Count unique 
Results for count unique


 

Userlevel 4
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@Ximena I know I’m a bit late to the party but I noticed in your count unique screenshot the results were cached… I was wondering if that might be why that report was showing 0 for October 4th. B/c the volume is so low, it’s possible that the activity had just happened close to when you ran the report.

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