Hi Heap Community! I’m a product director at Heap, and I wanted to share the latest enhancements and new features, all designed to improve your experience. We can’t wait to hear what you think! Understanding the path to conversion has never been easier!Meet your new conversion dashboardHave you seen the updated conversion dashboard? Welcome to the new and improved version, designed for a quicker and clearer understanding of your site conversions!Explore the conversion dashboard New Core-based React Native architecture is now availableExplore the latest Core React Native SDK, now enhanced with features to track React Native Navigation and React Navigation page views. Enjoy new controls for capture state and integrated support for Heap analysis within Contentsquare.Check out how to upgrade Transaction events are on the way!Our team is nearly ready to launch an exciting new event type: Transactions! Tailored for eCommerce, you'll be able to add a 'value' property in USD, with more curren
Hi all, We are tracking all the signups on our heap account and we want to forward these new sign ups to our email messaging platform. We are a new team building a new product, so we require some assistance on setting up the integrations. Any suggestions on how we can perform the above process?
Hi there!Is there a way client-side (through the API or in cookies) to see all user properties added for the current user? I’d like to confirm that user properties are consistent across the user journey.Also, if we add user properties before the user is identified, are these carried over? Currently we’re seeing that’s not the case but just wanted to confirm.Thank you beforehand ~
Hi there!What’s the best way to track several checkbox values once we submit a form or trigger a custom event for the submission?Essentially we get a list of values of all the selected options and we’re want to see all those listed or grouped. We tried adding the values as custom event properties but we can only group by a max of 4 properties, and we might get more than just 4 values per event.Any help and recommendations are appreciated ~
Hi team,Is there a way to export all heap events into csv (including event properties)? or any API?
About Platform.sh: The Platform.sh Platform-as-a-Service (PaaS) removes the complexities of cloud infrastructure management and optimizes development-to-production workflows, reducing the time it takes to build and deploy applications. Delivering efficiency, reliability, and security, giving development teams both control and peace of mind. Built for developers, by developers. Adopted and loved by 16,000+ developers, 7,000 customers, and proven over the last 8 years - Platform.sh provides out-of-the-box capabilities that serve as the launchpad for creative development teams’ out-of-the-box thinking. We provide 24x7 support, managed cloud infrastructure, and automated security and compliance with an all-in-one PaaS. We give our customers complete control over their data by keeping applications secure and available around the clock. Platformers are a remote, global workforce, and we thrive in a multicultural team. We are committed to open source and an open, welcoming environment. Our te
I’m trying to set up Heap for my company and I’ve run into an issue that I can’t get to the bottom of. We are running a React based web app that has many unique routes, but the data we see looks like this: Even though when I go to the visual labling tool, it seems to understand it’s on a specific route, as it offers the correct path for any given page: We are using React version 18.2 and React-Router version 5.2, if that matters in any way. Not sure what other data may be relevant.What can cause this? Is there some Heap settings I have to tweak? Is there something I need to look at with our configuration? My impression was that as long as unique URLs are there Heap would pick them up.Thanks!
I’m not an engineer, but I had this information passed on by our engineering team. We had a Penetration test failure, due to our Heap installation. `The application may be vulnerable to DOM-based cookie manipulation. Data is read from document.referrer and passed to document.cookie.``The application may be vulnerable to DOM-based client-side JSON injection. Data is read from document.cookie and passed to JSON.parse. `I’m trying to make the business case for upgrading our account, but it looks like we’ll need to remove Heap from the app, until this is resolved.Is there an alternative approach to the installation or some sort of settings that we can adjust to fix this?Thank you.
User-level insights are valuable, but being able to tie those individual behaviors back to account-level metrics is crucial for improving retention. This Workshop Wednesday will spotlight the transformative power of account-based analysis for informed decision-making. Discover how to harness account-level data for a competitive edge. We’ll dive into: Importing account data: Master the basics of integrating account data into Heap. Regular account actions: Identify consistent behaviors across accounts to inform your retention strategy. Churn risk detection: Learn methods to pinpoint and engage accounts at risk of churn due to inactivity. Feature investment: Detect and develop underused features to elevate account engagement, satisfaction, and retention. Watch this recording to elevate your retention strategy with the nuanced understanding that account-based analysis provides.
In the fast-paced world of SaaS, where we need to immediately set up our new users for success, the significance of a well-crafted New User Email Nurture cannot be overstated.At Heap, our goal is to help each new user (at new and existing accounts) to experience value from the product in 14 days. Our key performance metrics track these goals: Week 1 Activation (installing the Heap snippet) and Week 2 Retention (creating at least one chart).Our New User Email Nurture is a critical part this effort. In this article, I’ll share how we harnessed the Marketo and Appcues integrations with Heap, to create a New User Email Nurture that increases our Week 2 Retention rate by a whopping 9 points. Carefully structured to be user-centric and value-driven:At many companies, the New User emails aren’t clicked much by users because the emails don’t feel relevant or timely. To avoid those pitfalls, we focus on starting the emails the moment the user gets access to Heap, with emails that are relevant t
After installing Heap on my website, the browser console logs warnings that look like this:Cookie “_hp2_hld7255454253732262.951754921” has been rejected for invalid domain. Is something misconfigured in my project or does anyone know how to properly set up Heap so these warnings are not present?I’m using Firefox, but the warnings do not seem to happen when I try with Safari.
I'm new to Heap. I need to integrate the Heap Identify API into our application. How should we begin the integration process?
I would like to evaluate the average time it takes a user to complete a specific wizard since they first logged in as an active user. Can anyone help me understand how to build that?
We recently redesigned our email templates and I want to check if it has increased engagement
Hi,First-timer here. What I can’t find answer to is whether it’s possible to use Heap to capture in-product data when we have app that works offline (as well as online).Usecase: a user would login and start using the app online, but at some point during their session the app would go offline and user would spend majority of time in this state.I’m guessing the answer would be yes - (service workers?), but would appreciate an answer here is this out of the box or we need some development. Links would be helpful also.Thanks!
Hi all, does anyone know of a more automated way to determine quarterly active usage please?
We’re really interested in understanding how much time our users spend editing/recording details in a specific module of our application. I can easily see how many times they click or make a change to a field in Heap, and I was able to get an “average time between events” of when they made a change to when they next clicked “anywhere outside that element”, but I’d really like to get a better understanding of how long people are spending “active on this page” or something like that. In session replay, for example, I can see “User is idle for XX:XX”, but it’s not clear how/if I could report on something like “time on this page minus time that is idle”.Any ideas, or anyone done something similar? I did find an old stack exchange post about tracking page view time by calling a custom event when the user leaves the page, but because of the expected idle time here, I’m not sure that will work for us very well.
Hello!I pulled some session id level data for Jan ‘24 a couple of weeks ago, and I pulled the same data again this week. The count is slightly different, with two more session id’s showing up in the new run. My question is how is it possible to get extra new sessions for a fixed timeframe? Note that the same thing has been observed with Feb ‘24 and Mar ‘24 (two extra session id’s for both months).Happy to provide the session id’s if needed.Best,Nick
Hi there folks!I’m running into an odd issues while doing some sessions queries, and I’m thinking it might be because I’m misunderstanding how Heap stores data.Let’s say I have a simple query like so: Count - Session + Filter: “_email” equals “test@test.com” + Date Range: Nov 20 to Nov 27 grouped by Week.This gives me the total number of sessions for that specific user on that specific week. Now the odd thing is that, when I ran this on Dec 7 the total count was 6, and if I run it today on Jan 5, the total count is 8. This happens for multiple users, a very small amount will have sessions either disappear or appear a while after they were created. I was trying to find a pattern but came up empty-handed. I’m now thinking, is this a bug, or is it just normal because of the way Heap handles data on the backend? Thanks for your help!
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When I select to view ‘Unique users’ in a chart, Heap by default adds an ‘Average’ line at the bottom. How can I remove this by default? This average doesn’t make sense when looking at a table of metrics showing a funnel e.g. Total Unique Users in line 1, sign up in line 2, trial start in line 3.
It would make it much easier if Heap could filter date ranges based on relatively time in month or quarter. E.g. instead of just “Last 30 days”, a “Month to date” and “Quarter to date” would be useful.
Hi there,I am trying to look in detail at the sessions that are coming from my company mobile app (named here “Mobile app IONIC”) but for some reason, I get the ‘No sessions found’ screen as below.Graph criteria: Result: When I click on ‘View sessions’ from the extra actions menu, I unfortunately don’t get any data. This happens for iOS only. Do you know why this could be the case?Click on view sessions:Result:
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