Excluding Sessions Based on an Event

Hi Shona,

Brian from Heap Support here. Great question! We first want to clear up the following concern:

What I am trying to avoid
Removing the segment completely from the session/user counts, because some sessions could actually be my customer.

It looks like you are not identifying users so customer records will always be separate from internal user records. In general, until someone is identified in Heap, they are an anonymous user. Heap automatically assigns an anonymous user ID value to all users based on the browser used. When your internal users impersonate a client, they will most likely be using a different browser than the client. Under these circumstances, your internal users and production users will have different user_ids and thus will be different users in Heap.

As you’ve done already, creating a segment for users who have done those sequences of events should allow you to remove sessions done by your internal users. For your question:

How many user sessions did not include this user segment?

You could set-up a chart to find the number of sessions within a specific date range where the users are not in your Impersonation segment:

For your other question:

How many users had a session this month, but the sessions did not include this particular sequence?

You can select the option of ‘Count Unique’ to find the number of users who have recorded a session in the past 30 days and those users are not in your segment. This analysis pattern should work for you since your internal users and production users will be separate users in Heap.

I hope this information helps you and others in our Heap community. Let me know if you have any questions!