I want to build a journey map to see how customers are interacting with the product page. On this page, one thing a customer can do is choose different colors and sizes for the apparel
Started with a basic journey.
Step 1 - view a product page
Step 2 - Add to Cart
Before defining the size/color toggle, when I click to see other branches, I see other paths such as other pages the customer went to, but nothing about the toggle. Even after I defined the toggle, I needed to explicitly add that event into the journey; and then it showed over half the customers did that before adding to cart.
Why doesn’t Heap auto-detect this?
Best answer by juliaView original