How do I exclude a segment in a report?

  • 23 September 2022
  • 1 reply

  • New Member
  • 0 replies

Hi everyone,


I have two segments created in Heap. Let’s call them Segment A and Segment B.


Segment A has 4314 users

Segment A


Segment B has 381 users

I want to create a report that gives me unique session count in a way that it includes all users in Segment A minus Segment B. I have tried creating this report as shown below but it’s not giving me Segment A minus Segment B. 


It’s returning this number.

What am I doing wrong and how can I set it up so it does Segment A-B? Any help here is appreciated. Thanks

1 reply

Userlevel 3

Hi Ash! A couple of things: 1) you’re comparing number of users to number of sessions, so depending on the definition of your users, those numbers won’t necessarily line up and 2) what number are you expecting to see at the end? Unless all users in Segment B are a part of Segment A, the number won’t be 4,314 minus 381.