Using the Product

A space to discuss general Heap usage

  • 264 Topics
  • 488 Replies

264 Topics

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mgallegosNew Member
asked in Using the Product

Track several checkbox values on form submit

Hi there!What’s the best way to track several checkbox values once we submit a form or trigger a custom event for the submission?Essentially we get a list of values of all the selected options and we’re want to see all those listed or grouped. We tried adding the values as custom event properties but we can only group by a max of 4 properties, and we might get more than just 4 values per event.Any help and recommendations are appreciated ~

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14 hours ago
Holly Goodliffe
Community Manager
Holly GoodliffeCommunity Manager
published in Using the Product

How we created a New User Email Nurture that lifted our retention rate

In the fast-paced world of SaaS, where we need to immediately set up our new users for success, the significance of a well-crafted New User Email Nurture cannot be overstated.At Heap, our goal is to help each new user (at new and existing accounts) to experience value from the product in 14 days. Our key performance metrics track these goals: Week 1 Activation (installing the Heap snippet) and Week 2 Retention (creating at least one chart).Our New User Email Nurture is a critical part this effort. In this article, I’ll share how we harnessed the Marketo and Appcues integrations with Heap, to create a New User Email Nurture that increases our Week 2 Retention rate by a whopping 9 points. Carefully structured to be user-centric and value-driven:At many companies, the New User emails aren’t clicked much by users because the emails don’t feel relevant or timely. To avoid those pitfalls, we focus on starting the emails the moment the user gets access to Heap, with emails that are relevant t

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3 days ago
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mgallegosNew Member
asked in Using the Product

How can I see all current user properties added client-side?

Hi there!Is there a way client-side (through the API or in cookies) to see all user properties added for the current user? I’d like to confirm that user properties are consistent across the user journey.Also, if we add user properties before the user is identified, are these carried over? Currently we’re seeing that’s not the case but just wanted to confirm.Thank you beforehand ~

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M
4 days ago
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aloisattoddNew Member
asked in Using the Product

Browser console warning: Cookie has been rejected for invalid domain.

After installing Heap on my website, the browser console logs warnings that look like this:Cookie “_hp2_hld7255454253732262.951754921” has been rejected for invalid domain. Is something misconfigured in my project or does anyone know how to properly set up Heap so these warnings are not present?I’m using Firefox, but the warnings do not seem to happen when I try with Safari.

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4 days ago
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rachelllNew Participant
asked in Using the Product

Quarterly Active Usage

Hi all, does anyone know of a more automated way to determine quarterly active usage please? 

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R
11 days ago
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courtenay-watsonNew Member
asked in Using the Product

How long do my users spend editing records?

We’re really interested in understanding how much time our users spend editing/recording details in a specific module of our application. I can easily see how many times they click or make a change to a field in Heap, and I was able to get an “average time between events” of when they made a change to when they next clicked “anywhere outside that element”, but I’d really like to get a better understanding of how long people are spending “active on this page” or something like that. In session replay, for example, I can see “User is idle for XX:XX”, but it’s not clear how/if I could report on something like “time on this page minus time that is idle”.Any ideas, or anyone done something similar? I did find an old stack exchange post about tracking page view time by calling a custom event when the user leaves the page, but because of the expected idle time here, I’m not sure that will work for us very well.

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17 days ago
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dmccandlessNew Member
asked in Using the Product

Remove default 'Average' line when viewing 'Unique users'

When I select to view ‘Unique users’ in a chart, Heap by default adds an ‘Average’ line at the bottom. How can I remove this by default? This average doesn’t make sense when looking at a table of metrics showing a funnel e.g. Total Unique Users in line 1, sign up in line 2, trial start in line 3.

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23 days ago
Trevin
Heap Champion
TrevinHeap Champion
asked in Using the Product

Feature Request: Better date range filters (Month to date, Quarter to date)

It would make it much easier if Heap could filter date ranges based on relatively time in month or quarter. E.g. instead of just “Last 30 days”, a “Month to date” and “Quarter to date” would be useful.

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23 days ago
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AlessiaGRIDNew Member
asked in Using the Product

Why I cannot view the sessions details?

Hi there,I am trying to look in detail at the sessions that are coming from my company mobile app (named here “Mobile app IONIC”) but for some reason, I get the ‘No sessions found’ screen as below.Graph criteria: Result: When I click on ‘View sessions’ from the extra actions menu, I unfortunately don’t get any data. This happens for iOS only. Do you know why this could be the case?Click on view sessions:Result: 

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24 days ago
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jpolancoNew Member
asked in Using the Product

WAF Rules violated

I’m trying to implement Heap by using the provided JS script for my application (Angular FE).Heap works fine locally, however when I move up to the QA environment; hosted in Azure; I’m starting to get logs in my application gateway about OWASP rules being violated. I confirmed this happens after I load the heap script.Couple of rules being violated: ruleId_s Message 980130 Mandatory rule. Cannot be disabled. Inbound Anomaly Score Exceeded (Total Inbound Score: 15 - SQLI=15,XSS=0,RFI=0,LFI=0,RCE=0,PHPI=0,HTTP=0,SESS=0): Detects classic SQL injection probings 2/2 942370 Detects classic SQL injection probings 2/2 949110 Mandatory rule. Cannot be disabled. Inbound Anomaly Score Exceeded (Total Score: 15) 980130 Mandatory rule. Cannot be disabled. Inbound Anomaly Score Exceeded (Total Inbound Score: 15 - SQLI=15,XSS=0,RFI=0,LFI=0,RCE=0,PHPI=0,HTTP=0,SESS=0): Detects classic SQL injection probings 2/2       How can I bypass this issue ? Has someone encountered something sim

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1 month ago
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ImpalaDanNew Participant
asked in Using the Product

Evaluating addition to a list in a cyclical user journey

Hi everybody, I’m trying to set up a user funnel in heap where a user can add up to 3 items to a list before they are blocked and hit a paywall. I’m trying to understand how many added 1 then lost interest, added 2 then lost interest and for those who added 3 - how many tried to add a fourth and hit the block and how many just lost interest at that point. How would you advise me to set that up?

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1 month ago
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harshil.jsNew Member
asked in Using the Product

Point to different heap project runtime within the app

Hi, I’m using Heap with React NativeCan I point to different heap project run time by calling Heap.setAppId for android? For example when user logs in into the app - and we want to initialise the heap according to heap id we’re receiving from log in response. Basically we’re using 3 different environment and we want to point to appropriate heap project (dev, staging, production) upon user login. Is this possible for Android using React Native? 

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1 month ago
Daniel J
Community Manager
Daniel JCommunity Manager
posted in Using the Product

Workshop Wednesday | Feature adoption uncovered

In the ever-evolving world of technology, understanding the adoption of new features and overall product engagement is crucial for business success. In this Workshop Wednesday you will learn how you can leverage Heap to explore user trends and feature adoption, and then use those insights to enhance your product's value and user experience.What wel covered:Unpacking feature adoption: Discover what feature adoption really means and why it's a pivotal aspect of product management. Mastering Heap’s dashboard: Learn how to effectively use and interpret data from Heap’s Feature Adoption dashboard. Strategic decision-making: Gain insights on making informed decisions to enhance feature adoption and user engagement.Elevate your product's success and user satisfaction – watch now here for an insightful journey into the world of feature adoption!

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Daniel J
Community Manager
1 month ago
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dawnNCNew Member
asked in Using the Product

"Initial Landing Page = “No data”, "Initial Referrer" = “DIRECT” suddenly 45% of my traffic

Starting last week 2/18/2024 we started seeing about 45% of our traffic with an "Initial Landing Page = “No data”, "Initial Referrer" = “DIRECT”. We didn’t make any changes on our side, and can’t account for this unexpected change. Has anyone else seen this? Or can anyone explain what might be happening?

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julia
Community Manager
1 month ago
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jeromeNew Member
asked in Using the Product

no data labels

Hi team, i have some data recorded in the last week, but i cant see it and it keeps popping under no data on my chart. is there a way to drill down and see the name and email in it?

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julia
Community Manager
1 month ago
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cbarraNew Member
asked in Using the Product

Marketing_Channel not sync on sessions table on snowflake integration

Hi!Has there been any change on the snowflake integration for the sessions table? We had integrated the column marketing_channel, but after today’s sync is not available giving us errors on our models. Any idea why is this happening? Thanks!

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julia
Community Manager
1 month ago
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Brian VNew Member
asked in Using the Product

Automated extraction of chart CSV files.

Hello,Is it possible to automate the extraction of several CSV files for charts we’ve created?   We would like to surface this data in our intranet portal on a regular basis.    We’ve looked at Heap Connect, but I’m hoping there is a lighter weight solution to just download several chart CSV files without having to manually go into the UI.Thanks!

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J
1 month ago
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ClintNew Member
asked in Using the Product

Weekends

Is there a way to filter out weekends from charts, especially usage over time charts?For context, I’m at a b2b saas company and we have nearly zero usage on the weekends, understandably for our customers, so we’d love to exclude it from our charts. Currently, we have a lot of charts that look like the below and we’d prefer them to look a little nicer and be more useful by excluding all the weekend dropoffs. We can certainly export and remove it ourselves, but that just seems unreasonable considering we’d be doing this for 40 to 60 charts.Is there an existing easy way to do this in Heap that I just haven’t come across yet?For comparison, here’s that same middle chart if you export and remove the weekends. 

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1 month ago
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tushardNew Member
asked in Using the Product

Last login by User ID

If a user clicks on the login button and then visits the homepage, I count this as a successful login. I use a funnel chart to identify such successful logins. I would like to know how to view the time of the last login (above the funnel) by a user in Heap.

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2 months ago
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rachelllNew Participant
asked in Using the Product

How do you create a monthly active user view grouped by each month rather than just the last 30 days?

Hello,  I’m trying to create a monthly active user bar chart, showing how many active users there were in December, how many in January etc. etc. However, if I use the MAU and then group by month, for our first day in January the number is huge, I think because it’s looking at the last 30 days rather than specifically in the month of January. Does anyone have any suggestions to solve this problem please?  Thanks Rachel

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2 months ago
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LongNew Member
asked in Using the Product

Big drop off in funnel when starting with session then home page

Hello,I’m new to using heap and we are trying to set up a funnel for our site. When I have the first step as “Session” and the second step as “Pageview = ‘/’”, Theres a 85% drop off, but if I just remove the session step and have the “Pageview = ‘/’” as the first step, I get the same amount of users for step 1 as session. Is this just a misunderstanding in how to set up the funnel or did I integrate heap incorrectly and my sessions aren’t being set right?

1
Shubham Singh
2 months ago
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DjonNew Member
asked in Using the Product

Analyzing Customer Behavior Patterns Based on Signup Events

Hello Community,I'm working with a customer dataset and facing a challenge in segmenting and analyzing the data. I’ve created a segment where the user's 'identity' is included in a file.My goal is to identify common behavioral patterns among all customers, particularly focusing on their journey leading to a specific event, such as signing up.Could you please guide me on how to filter the data based on the timestamp of a specific event, like the signup date?I'm particularly interested in understanding how to isolate this event and analyze the paths customers took leading up to it.Thanks

1
Shubham Singh
2 months ago
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VivekNew Member
asked in Using the Product

Selective session recording

We wanted to record the sessions of trial users only, is there a way that we can selectively configure whether to record the session or not?

1
Shubham Singh
2 months ago
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willchoiNew Member
asked in Using the Product

How can I create a chart with the number of unique users who have done a set of events.

It seems like when I add the events, it doesn’t actually count the number of users who have done any one of these events, rather it shows the number of unique users who have done each event I add separately. What I want is let's say I have 3 events, A, B, C. I want the number of unique users who have done any one or multiple of these events A, B, C. Whether they only done A, or only done C, or done all of A, B, C.The reason for this is I want to calculate the number of unique active users I have on my application based on the custom events I am emitting. Thanks for any help :)

2
J
2 months ago
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DavidNew Member
asked in Using the Product

Session Recording Privacy Settings - Saving fails with free plan

Hi,I am using the free plan of heap. This plan offers a recording of 10k replay sessions per month.When I try to save the privacy settings for replay session recording, it shows an error. This only occurred since the demo period of unlimited session recording came to an end. I seems, as if it was related to the free plan.I already tried to contact them, but since I am on the free plan, they do not offer any case specific support. I recieved an automated email with several suggestions. I tried all, but did not find help. This is kind of a stuck situation now, while I want to change the storage behavior as soon as possible, expecially the pages scope. Does anyone know anything helpful how to change these settings?Did anyone experience a similar error in free plan? Thank you! 

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D
2 months ago

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