Using the Product

A space to discuss general Heap usage

  • 117 Topics
  • 239 Replies

117 Topics

M
mattwsalisburyNew Member
asked in Using the Product

Capturing users email address from Login Page and associating as a property to the userID

Hi there, I am looking to associate a users email address to its userID. Currently the only location we capture the email address on our site is via the login page. Looking for advice on best solution to associate email addresses to our users? Would this be via capture the value from the login screen? Of note, it is a SPA any help appreciated.

1
dan
Heap Employee
2 months ago
Daniel J
Community Manager
Daniel JCommunity Manager
published in Using the Product

Workshop Wednesday: Using Session Replay

In case you haven’t heard the big news….Session Replay is now available in Heap! With this exciting new product launch, you are now able to add qualitative context to the quantitative data you already know and trust – what a game changer. In this Workshop Wednesday session, learn how Session Replay shines in the following scenarios:Optimizing conversion Identifying friction in your product Building data trust  

371
connie
Heap Employee
2 months ago
Eric.mistry
Community Manager
Eric.mistryCommunity Manager
posted in Using the Product

Session Replay Course & Dedicated Docs: Come check it out!

Hi all!We just wanted to highlight some exciting educational materials connected to the newly-announced Session Replay: Getting Started with Session Replay Course - This is a great primer on quantitative+qualitative and an exploration on how Session Replay can transform how you use Heap! A dedicated section of Docs for Session Replay - this is full of detailed guides and documentation on all things Session Replay, from set up to troubleshooting to FAQs. Looking for information on privacy settings? Here’s a dedicated article.As always, we welcome your questions and feedback! Let us know if there’s something you’d like to see or if anything is missing. 

6
connie
Heap Employee
2 months ago
A
Heap Employee
altonwellsHeap Employee
published in Using the Product

How to activate your Heap Session Replay trial

Get full context on every user action with integrated session replay. Heap directs you to the exact point in a session that you care about, saving you time and effort.The video below demonstrates how to activate Session Replay on Heap.There’s no need to update your Heap Javascript code but you do need to have a role tied to Manage Data Capture permissions. By default, Admins and Architects have these permissions.   Additional Session Replay resources: Heap Blog: Session Replay now integrated into Heap Whitepaper: Bridge the gap between Quantitative Data and Qualitative Insights Request a demoQuestion? Thoughts? Comment below!

1658
connie
Heap Employee
2 months ago
E
Heap Employee
Emily BrodmanHeap Employee
posted in Using the Product

FYI! Session Replay Privacy Information – for Legal & Compliance teams

👋 Hello from the Heap product team that’s working on session replay!Do you need permission from your Legal/Compliance team to turn on the Session Replay trial in Heap? We pulled together these data privacy facts for you to share with your colleagues -- simply give them the link to this webpage and they should have all the info they need. If you or they still have concerns after reading this info, feel free to post questions below!You can set up Heap's Session Replay tool so that it does not capture PII (personable identifiable information), such as passwords and credit card numbers.If you decide to capture text inputs, by default we provide additional safeguards against capturing PII. Passwords are not captured as long as the password fields have been tagged appropriately (as password type inputs) in the DOM (e.g. <input type="password">).Heap has a set of rules to automatically avoid capturing credit card numbers: Any inputs that have an id or name attribute included in the lis

1
connie
Heap Employee
2 months ago
S
SassSaasNew Member
asked in Using the Product

No Events from Safari

We have heap embedded with Shopify app. We noticed that we don’t receive any events from Safari.Running on Mac OS X 12.6.1Is this a MacOS restriction or Safari restriction?Is there any potential resolution for the same? 

1
C
2 months ago
O
onejgordonNew Member
asked in Using the Product

How do you view a list of referrers?

Various dashboards show the breakdown of marketing channels, which includes e.g. social referrals and other sites, but the details of the referring site appear to be only visible in the user list, which apparently can only be paged through manually.I’m sure I’m missing a way to view a table of unique referring sites (URIs) to a property.Thanks!

2
hkirsch
Heap Champion
2 months ago
J
justin-caplightNew Member
asked in Using the Product

Account-level analysis

I would like to be able to view Unique ‘account’ events (sessions, pageviews, etc). There are multiple users on an account. I have added user properties including `accountId` and `accountName`. How might I run this analysis with Heap? 

1
R
Heap Employee
3 months ago
G
GilaNew Participant
asked in Using the Product

Granting limited permissions to users

Hello dear community, Is there a way to grant limited permissions to platform users? We’re working with a partner, and I’d like to grant the partner’s users limited permissions to a specific user segment only, so they won’t have access to all of our users data. Thanks for your help! 

3
davetee
Heap Employee
3 months ago
H
HowardNew Member
asked in Using the Product

Tracking the percentage of converting users that complete an action

Hi All, This feels like a really basic question, but I can’t work it out 🤷🏼I want a report that tracks the percentage of users that completed an event as part of their conversion journey (eg. % users that clicked a link prior to purchasing).I know I can create a count of users that convert and group results by ‘Users have done’, but this is a count and not a percentage.Any help appreciated.

5
A
Heap Employee
3 months ago
Y
Heap Employee
YouyouHeap Employee
published in Using the Product

Heap's Monthly Releases in a Minute (M&M) - October, 2022

 Got questions or have something to add? Post them below!M&M’s are Monthly updates & in a Minute - 1 minute long videos that show you the top product updates from the Heap team!  (And meet the Heap cats 🐈!) This October, we celebrate an incredible number of updates in the same month as Halloween and Spread the Joy day!🎃Transcript below: Analysis Updates Retention Rate graph (retention rate over time) is now available! Better filters: Now include "greater than or equal to" AND "less than or equal to" Now allow for comparison of app version numbers! [Beta] Journeys: Our newest analysis module to help you understand non-linear customer workflows!  (ie. "When there are multiple paths to our conversion event, which path is the most common? or converts the best?" App Privacy and Security Controls [Beta] URL allowlist & blocklist to control what websites and/or pages data is collected from [Beta] HTML data attribute redaction to ensure sensitive data is not co

681
Y
3 months ago
J
jeromacanasNew Member
asked in Using the Product

Export data from Heap

Hi everybody!I’m quite new to heap so this is probably a very basic question but important for us :-)What’s the easiest way to export data from heap?Thanks so muchJero 

5
connie
Heap Employee
3 months ago
E
EvelynKnown Participant
asked in Using the Product

Bug report: Cannot move personal dashboard to shared space

Hi team,I have a personal dashboard here and it seems to be missing the option to move to shared space (see screenshot below)  

3
E
3 months ago
P
Paul from WelbiNew Participant
asked in Using the Product

How do I set "Entire Range as granularity"?

I’m currently evaluating Heap for our analytics. One of the things I’m curious about is adoption of features, not necessarily over time but within a given time range. In my application, I’m sending a track event like this:heap.track('Name of my feature', { didTheyUseIt: true })For viewing this data, I just want a pie chart comparing the `didTheyUseIt` property. I don’t care about Usage over time, just - within the time period, how many of these are true and how many are false?Is a chart like this possible?

6
P
3 months ago
jack-schneider
Heap Employee
jack-schneiderHeap Employee
posted in Using the Product

Workshop Wednesday: Mobile (11/30)

Hi Heap Community! 👋I’m Jack, Heap’s Mobile PM. I’ll be hosting our Workshop Wednesday on 11/30 and would love to hear what questions you all have that you’d be interested in discussing and learning more about. What would you like to learn about how Heap works on mobile apps? Let me know!

0
jack-schneider
Heap Employee
3 months ago
Trevin
Heap Champion
TrevinHeap Champion
posted in Using the Product

Feature Request: When Comparing users, add ability to customize the group namea

When you create reports that compare user groups (e..g users that have done Event X vs users that have not done Event X), you should be able to customize the name of the groups to be more understandable by a broader audience. Today, you can only customize the event names in reports (which I love!). However this needs to be extended to group names. Otherwise you end up with stuff like this which is very unhelpful for various stakeholders (basically anyone who didn’t create the report or understands our heap events more intimately):  

1
Christy H
Community Manager
3 months ago
Trevin
Heap Champion
TrevinHeap Champion
posted in Using the Product

Feature Request: "Last Week" time range

Currently we have time range filter of “Last 7 days” but commonly, I want an easier way to see “Last Week” regardless of the day of the week it is.A common report I want to run is some conversion reports of last week’s data, and compare to the prior week.  Choosing a date range is cumbersome and “Last 7 days” isn’t correct unless I’m looking at the report exactly on the last day of the week.  More so, many companies may have different reporting weeks… for example for us, we do not use calendar weeks, our reporting period is Monday to Sunday (long story, don’t ask).Specific example where this doesn’t work is say on a Monday, I’m looking at performance data for the previous week.  I can’t have a saved report that just says “Last week”. If heap did have this, I could have a report with time range of “Last week” and compare it to “Previous week” which would be 2 weeks ago. 

2
Jonas-Heap
Heap Employee
3 months ago
H
Heaper_ReaperNew Member
asked in Using the Product

Merge Users with same email ids

Our Heap instance has multiple heap users (unique Heap User ID) but with same email id due to Heap assigning its own user id for different user interactions throughout user lifecycle. This inflates our unique user count analysis as it shows 10 users even though they all are the same ( email is the same but Heap id is different).Have any of you faced this? Any way to solve this with and without Engineering intervention ? Would love to solve this on Heap side where they identify an email and merge all different user ids into that email.also, any way to solve this only in reporting for the time being? 

1
Jonas-Heap
Heap Employee
3 months ago
E
EvelynKnown Participant
asked in Using the Product

Bug: Table comparison broken

Hi, it looks like when you compare a period in a table format, the visualisation is a bit broken and very hard to read..  

3
E
3 months ago
S
steve-at-latchNew Member
asked in Using the Product

Active User Metric Computed From Average of Timespan

i want to generate a DAU metric card, but not based on a single day -- e.g., today or yesterday -- but on an average of DAUs over a specific timespan -- e.g., last 7 days.something like the following formula: Average(DAU1, DAU2, … DAU7)if i graph DAU with Date Range = “Last 7 Days” and Grouped By = “Day” and format as “Table”, the aggregating metric (far-right) is Average.  this value is exactly what i want, but i want the value displayed via a Metric Card; unfortunately, the metric card, in this case, will only be the DAU value from the previous (or current?) day.while this is a specific use case i describe, more generally i wanted to analyze unique counts and run those through an aggregation formula -- in this example, Average -- for display as in a Metric Card.Note: i want this metric card as an element in a Heap dashboard.  i recognize i could output a CSV of the results, and compute the Average elsewhere, but that is not feasible for my broader usage.

4
S
4 months ago
S
sh_rhNew Member
asked in Using the Product

Page view tracking with same url

Hi team, We are trying to do a page view ab experiment where users will go to to 2 separate pages that have the same path or url but will be totally different when it comes to html look of the page. Is there a way I can track these page interactions separately on heap using some page property? This can be used to divide users based in this page property. Any help here would be highly appreciated. Would liek to point out that am new to heapThanks! 

2
R
Heap Employee
4 months ago
Trevin
Heap Champion
TrevinHeap Champion
asked in Using the Product

Bug: iPad OS incorrectly identified as desktop and Mac OS X

There is a bug with how iPadOS is detected in heap.  I just verified this using my iPad Air using Safari on iPadOS 16.When i look at live event stream for my device, it says:Platform: Mac OS X 10.15.7Operating System: Mac OS XDevice Type: Desktop This is incorrect. This should be listed as iPadOS which is a unique OS for ipads (different than iOS and clearly Mac OS X) as well as saying the device type is a Tablet.  User Agent for an iPad as example is this on Chrome:Mozilla/5.0 (iPad; CPU OS 15_7 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) CriOS/105.0.5195.147 Mobile/15E148 Safari/604.1 So the clues here are the substrings “iPad” and the fact is says “like Mac OS X”.  My guess is Heap is just looking for “Mac OS X”?  Not sure.. but would want this fixed because right now we cannot differentiate desktops/MacOS and ipads.  So on chrome, you should be able to differentiate very clearly it’s iPadOS and that it's a tablet. On safari, the user agent is this:Mozilla/5.0(Macintosh;

2
Trevin
Heap Champion
4 months ago
henry
henryNew Member
asked in Using the Product

Default Range Settings for 'Conversion Rate Between' Report

I have a few funnels where I’ve created both a multi-step Funnel Report, as well as a “Usage Over Time” report using the “Conversion Rate Between” definition to look at overall conversion rate over time (between the first and last steps of the funnel).  I’ve noticed on the Funnel Report, there is a “within” selector where you can choose if the conversion window covers the entire range, a single session or some other length of time. It looks like “Entire Range” is the default, and this is what I am using  However for the “Conversion Rate Between”, the “within” selector is not available. So I’m wondering if there is a default value used in this instance. If the default is “entire range”, that would be great.  Thanks

2
henry
4 months ago
Y
Heap Employee
YouyouHeap Employee
published in Using the Product

Heap's Monthly Releases in a Minute (M&M) - July, 2022

Check out this 1 min M&M Product Highlights video to learn Heap's newest and greatest features this month! See these in action in your Heap app! JULY 2022 Got questions or have something to add? Post them below!M&M’s are Monthly updates & in a Minute - 1 minute long videos that show you the top product updates from the Heap team!  (And meet the Heap dogs!)Transcript below:This July, we bring you an epic number of updates during National Cow Appreciation Day! Analysis Updates  [GA] Updated flow for report editing - allowing you to edit your charts without losing older versions and sharing with others while building! [New] Utilize a common property as a groupby in multigraphs! Upgraded multigraphs now allow for Period over Period Comparisons! App Visual Updates! (How many do you see?) Improved terminology and navigation: Reports are now called charts Event Visualizer is now called visual labeling Live is now called live data feed The environment switcher

684
Eric.mistry
Community Manager
4 months ago
A
AshNew Member
asked in Using the Product

How do I exclude a segment in a report?

Hi everyone, I have two segments created in Heap. Let’s call them Segment A and Segment B. Segment A has 4314 usersSegment A Segment B has 381 usersI want to create a report that gives me unique session count in a way that it includes all users in Segment A minus Segment B. I have tried creating this report as shown below but it’s not giving me Segment A minus Segment B.   It’s returning this number.What am I doing wrong and how can I set it up so it does Segment A-B? Any help here is appreciated. Thanks

2
A
4 months ago

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