Using the Product
A space to discuss general Heap usage
- 117 Topics
- 239 Replies
Just an FYI! You might notice that for some devices on iOS 15, Apple masks the end user’s IP address and sends Apple’s IP address to Heap instead. This is due to iCloud Private Relay, which is part of iOS Privacy updates for iOS 15 (Apple's announcement). iCloud Private Relay is currently available to users with an iCloud+ subscription and devices on iOS 15. You can read the iCloud Private Relay Overview on Apple’s website for more details. Heap stores the IP address that we are given. Devices that have earlier operating systems (< iOS 15) will still send Heap the user’s IP. I hope that helps, please comment if you have any questions!
Hi. I am exploring Heap as an alternative to Google Analytics as their new platform is awful! I have an urgent use case in which I need to track visits to our home page by referring company. All the initial referral visits have a query parameter like this:<website.com?referral=CompaniesCode>I would love a dashboard where I can see visits per day by company code. We will then want to evolve this to track user journeys based on where they originated from. I couldn’t find any direct help articles so hoping I can get some references and quick start information to help us out here.
I am using the free version of Heap with react native. I want to implement snapshot properties, but when I go to click on it, I am unable to click on it (it is greyed out and shows a forbidden symbol when you run your cursor over it). Does anyone know why I am having this problem? I am an admin role.
When you use heap a lot, you end up creating a ton of definitions. Many times it’s because of the limitations in how segments can be defined which need events created vs filtering within the segment definition...I have a separate feature request just listed here: One consequence of this, is that in User Session explorer, we end up seeing SO MANY EVENTS LISTED for user sessions, it’s distracting. Here is a trivial example:Imagine we have these events defined because they are used in certain reports or segment definitions:Any click of Add to Cart in Men’s category Any click of Add to Cart on a T-Shirt Product Details Page Any Click of Add to Cart on any pageThen imagine in a user session, they click “add to cart” on a men’s tshirt. The user session explorer will show all 3 of these events which is confusing for most people and noisy. Instead, I wish in session explorer, there was a way to specify which events should be hidden by default for the organization. In the above case, I would
Hello All!I am wondering if there is a way to exclude a session based on an event.BackgroundMy company uses impersonation to enter customer accounts. Our emails are not associated with this action, it is as if we are the customer. However, after reviewing hundreds of User Session, I isolated the two distinct paths impersonating users take and created a segment based on a sequence of events that occur in 10 seconds. But that is where I get stuck.Questions I am trying to answerHow many user sessions did not include this user segment? How many users had a session this month, but the sessions did not include this particular sequence?What I am trying to avoidRemoving the segment completely from the session/user counts, because some sessions could actually be my customer.
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Hey,I’m building a path analysis:Raw Pageviews Only From Session, filtered for the homepage. The result is missing some of the page URL paths instead showing just “/”, see pic. This issue remains when changing to From View - Home and some other changes I’ve tried except when changing to Raw Pageviews & Defined Events. What’s going on?Thanks,Uri
I have a custom event with custom event properties.Now I want to create a query where I want to find activity of a group of users who performed the custom event with a particular custom event property value.Heap does not let me select a custom event property value while creating queries or segments.
I’m making a dashboard for an A/B with a few reports comparing the two tests.1. Even though I used the same ordering in the definition of the report the colors seemed to default by some other way. This is an issue as each test should be the same color across the reports for clarity. How can this be achieved?2. The names for each line in the legend are really long and cumbersome. Is there a way to edit them? Say “Test A” and “Test B”..Thanks!
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Today it’s not possible to define an event based on both a custom event and a click with a filter. This is badly needed because many times we have growing event definitions that change over time. Usually it starts with us looking at a Click event with some filter based on an ID. Then as we decide to make this event more durable, we add a custom event for it. To avoid losing history on the event, we want to then grow the original event definition to be:Custom Event1 with Filter X, OR Click on #someID with FilterYYou cannot do this today and have to create one event for the first custom event, then another event for the second, then a third event that is a combo of both. This bloats the number of events we must have defined in our heap project.
When I create a standard report for unique PageViews of a particular URL, the result (74 views) is far from the unique URL clicks that are reported from Mail Chimp (118 total clicks), for the same time period.HEAP Report: Mail Chimp report: Any insight as to why this delta (46 clicks/views) is so big and what might cause the discrepancy? Thanks,Grant
Hey there!I’m looking to get a count of user Sessions where a specific Event was performed more than once. Can anyone help me set up this query and graph?The question I’m trying to answer is: How many users add more than one job (Event Add-job-success) in a single session. If I could get a list of users who fit this criteria that would be event better. Thanks!Matt
In a way, heap is designed for us to create as many events as possible to unleash the power of detailed and broad analytics at the same time. more so, some reports are made difficult or impossible unless you start with a predefined event. The unfortunate thing however is that you discover lots of events start to pollute views like the paths view and the top events in conversion funnels. This then works against the these views discourages you ironically from creating too many events.Many times we need extra events to slice and dice and View Data a certain way, and want those available for reports. However I don’t want those by default shown in things like the user session explorers in path views because it’s just extra noise.for example, we’ve got an event called “Any Click” that we define to add snapshots to capture certain properties such as the values of data attributes by defining this on a common event like this allows it to be available everywhere without risk of the event being
Workshop Wednesday: How to take your Questions & Turn Them into Heap Queries to get Answers You Need
Learn to speak the language of queries! In this session, we'll explore strategies to translate your business questions into useful Heap queries. We'll be using query modifiers like Filters and Group Bys to help extract the greatest insights from your data.
Hello, I’m stuck and now sure the best way to find the the previous page/site a user was on before they viewed a specific page. We have some pages to be retired but they’re still receiving page views. We need to know who is linking in so we can contact them with the correct details. These may be internal. I created a funnel with just the one item and the graphic has prior step 1, but is it possible to get a list of the URLs in prior step 1? Thanks!
We have an event that is common throughout many pages on our website. We want to count the number of events and then group by the current page the user was on to see what pages the event is clicked on. The Heap visualization seems to allow you to group event clicks by “Previous Page”, but it doesn’t seem to have a group by “Current Page”. Is there a way to do this?
Hey all, I’m Heap’s docs strategist. I wanted to see if anyone else uses Heap to measure engagement with docs and share some reports I’ve found useful!Pageviews this month compared to last month - I have a simple graph set up for pageviews over the past 30 days (I customize the range for the sake of the monthly report) grouped by entire range compared to the previous period. The results give me a baseline for how the docs site is doing overall - did traffic dip or spike? If so, why? After that, I group by referrer and city to look for any unusual trends. I'll also update the date range to group by day to see if there were anomalies on specific days. (I've tried other groupings in the past and haven't found anything too helpful outside of these three.)Most-clicked items from the docs site landing page - I run this report to better understand what elements users are clicking on in our docs. It's a pretty straightforward graph of a click on any element grouped by target text. Typically,
Hey, wondering if anyone else can help. I’m trying to compare a table 2 different events, both grouped by the same measure which is ‘initial referrer’. Does anyone know how i can get 2 events into the table as separate columns rather than giving me 2 rows, 1 for each data point?It lets you see it as a ratio, but i need the raw data. Any gurus out there? 🤔
Is there a way to view a list of all the account properties that is comparable to how the user analysis is presented? My developer was asking for an easy way to quickly validate enabling the Account Properties API. The best I could come up with was creating a report that groups by the account properties but I am limited to 4.
Hi all. I have an index page where I want to track the number of clicks for all the links, and there’s 20+ of them. Currently, the Heap reporting feature enables me to add up to 12 events within one report, which means I can’t get one list with all links and I can’t easily understand which links are the most popular. The only workaround I see is to divide links into groups and have separate reports in one dashboard, but you can imagine it’s not perfect to compare data in this way. Does anyone have a better solution?
I've got a silly question. What is the difference between "User that has stopped doing" and "user who has not done"? I know semantically there is a difference. But in reports, both of them come with a time span. Ex. User who has Not done a Session in 30 Days. And then lower, there is another filter for the time span you want the report for. SO if I wanted to see Users who have not done, say, an "active session" in the past month, which one would I use, with what timespan?
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