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Using the Product

Using the Product

A space to discuss general Heap usage

263 Topics
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263 Topics

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alexcharNew Member

asked in Using the Product

Android: Crash with Fatal Exception: android.database.sqlite.SQLiteDatabaseCorruptException

Not sure if this is the perfect place to ask but lately, our Android app crashes for some users with the following exception:Fatal Exception: android.database.sqlite.SQLiteDatabaseCorruptExceptionfile is not a database (code 26 SQLITE_NOTADB[26]): , while compiling: PRAGMA journal_modeMinSdk 26TargetSdk 33HeapVersion 1.10.5Devices that reported the crashes have Android 10 (samsung and motorola)The stacktrace shows either: com.heapanalytics.android.internal.EventDB.readBatch (EventDB.java:95)orcom.heapanalytics.android.internal.EventDB.deleteBatch (EventDB.java:149)I am attaching the full stacktrace below.Any idea what might be the problem here?

1 year ago

deepakkumar481New Member

asked in Using the Product

I want heap to capture the events in flow and as user comes out of that flow the heap analytics must stop.

how to stop heap from capturing analytics on certain flows in my application.I want heap to capture the events in a particular flow and as user comes out of that flow the heap analytics must stop.how can we achieve that ?

1 year ago

elizabethNew Member

asked in Using the Product

I have several of our URLs blocked but still seeing information from them

I have blocked our DEV and QA sites in the privacy and security so that we are not getting metrics on those sites but I am still seeing those pages linked and being reported on. Why?

1 year ago

Yaara_LivecycleKnown Participant

asked in Using the Product

User sessions chart

Hi,Is the Users sessions view/chart type being deprecated? I can’t find any documentation on it, as all documentation leads to the new Users & Sessions view which is not quite the same.I’m referring to this view:It used to be possible to save this view as a chart, then send it as an emailed report, but this doesn’t seem possible any longer. I do still see the prompt for “Save this chart to share it”, but I can’t seem to find the “Save” option (usually it shows in the same chart actions dropdown).When I access old charts of this type, I see this message:but whether I use a segment or not - the result is the same.Help?

1 year ago

GauthierNew Member

asked in Using the Product

Is it possible to create an event when a session ends ?

Hi,I was trying to create a graph to see the average time spent on a page.First I used the “Average time between events” graph with the pageview as first event and a pageview of any other page as second event.The probleme is that when a session ends between those two events, the value for the graph is calculated with the next user session pageview.My questions are : Is it possible to create an event for the end of a session ? Is there a way to filter results that exceed a certain amount of time ? Is it possible to create an event property that says if the event is the last in the page ?Thank you for your answers,Gauthier

1 year ago

bernardo.madeiraKnown Participant

asked in Using the Product

DylanNew Member

asked in Using the Product

Average per user not displaying any data

I created a custom event for when a user sends a message on our app and I want to see how many messages users send on average each day. However, whenever I try to create an “average per user” chart, it shows no data (everything is just “--”). I checked and the event is firing properly and all the other charts are working as expected. I also tried using native events in case it was an issue with custom events but had the same issue. Any ideas why this might be happening? Thanks.

1 year ago

adevenablesNew Member

asked in Using the Product

Why would I lose the ratio of events over sessions?

Hi thereI built up a series of dashboards to plot engagement with the platform I look after and used ratio (what % of user perform an event?) style queries to offer a % view of engagement vs sessions. They were all saved to a dashboard yesterday but overnight the charts appear to have been updated to be a count of unique users? In doing so, because the global session count is so much higher than some actions on the site I have lost the sense and seasonality in the more granular parts of the platform? Is this a bug? Why would the charts update themselves? All colleagues have denied updating the charts too ☹️ Thanks, Ade

1 year ago

Piper BrowneCommunity Manager

posted in Using the Product

Workshop Wednesday: Discover and reduce the friction in your customer journey

In case you missed the live workshop yesterday, here’s the recording! Are your customers experiencing the full magic of your product? Or are they dropping off too early? How can you be sure? Heap's funnel charts, paths, and journeys let you pinpoint friction in your user journey and help you figure out how to fix the flow. Watch this Workshop Wednesday to learn how to:Analyze a customer journey Identify where drop-off occurs Drill into journey steps to pinpoint friction Use this information to take action

1 year ago

Yaara_LivecycleKnown Participant

asked in Using the Product

Getting a list of correlated event properties

HiI’m building a funnel of conversion between event X and event Y, completed in the same session.I’m wondering if it’s possible to somehow create a report with a list of all the event property values for event Y for users who converted in that funnel.

1 year ago

TrevinHeap Champion

asked in Using the Product

Feature request: In charts, include the % values for data points

We often want to look at line graphs at our data over time, but on given dates, we want to know both the absolute numbers and the % of each data point in a series.This is a screenshot from our test environment for example. Notice that we have to do the math in our head to know the split. Easy if small numbers but not so easy when the numbers are larger. Ideally the popup should say: Standard 76 (72.4%) PWA 29 (27.6%)

1 year ago

ShonaBNew Participant

asked in Using the Product

Looking for Repeat Users

Hello All,I found a similar question that got me ¾ of the way to my solution (https://community.heap.io/using-the-product-46/export-text-inputs-185?postid=371#post371)I am trying to figure out how to write a query to answer this question: How many times over the past 30 days has a visitor who enter their email address (captured by snapshot) also clicked the Apply Now Button grouped by email address.Is this the way to write that query? Thank you

1 year ago

debaprioBNew Member

asked in Using the Product

Xcode Thread Performance Checker warning

We recently updated to Xcode 14.0.1 and it started throwing a TPC (Thread Performance Checker) warning about potential hang risk due to priority inversion. Detailed logs below. We never saw any TPC warning in Xcode 13. Is this something on Heap’s radar to solve? Or can we do something on our end to resolve the issue? Attaching logs from Xcode’s debugger and also attaching a screenshot of the TPC analyzer. ======================Thread Performance Checker: Thread running at QOS_CLASS_USER_INTERACTIVE waiting on a lower QoS thread running at QOS_CLASS_DEFAULT. Investigate ways to avoid priority inversionsPID: 20145, TID: 146901Backtrace=================================================================3 Hearsay Msgs 0x000000010144fac4 -[_heap_SRRunLoopThread runLoop] + 324 Hearsay Msgs 0x000000010144f8cd __53+[NSRunLoop(heap_SRWebSocket) heap_SR_networkRunLoop]_block_invoke + 1175 libdispatch.dylib 0x0000000115252f5b _dis

1 year ago

gmuirccHeap Champion

asked in Using the Product

Feature Request: Add Dashboard Level Notes

Add Notes to the dashboard Level that could be applicable to the entire dashboard instead of adding notes to each chart. I would also like to have the option to have them hidden (just icon in the corner like currently in the charts) or always expanded so that they are very obvious. This can be used for links to chart types like pathing that are not allowed to be in the dashboard as well other details about the dashboard topics.

1 year ago

andyisaacsonNew Member

asked in Using the Product

Possible to see list of users in cohort retention chart cell?

Howdy folks!I created a retention chart, and I’m trying to troubleshoot my analytics. Is there any way to get a list of the users who were retained in each chart cell? Thanks! --Andy

1 year ago

ME_MariaNew Member

asked in Using the Product

Alternative to AddEventProperties to use heap inside IFRAME - SANDBOX (Iframe Sandbox doesnot allow writing to cookies)

Is there any other alternative to addEventProperties API where in I can avoid the use of cookiesIn my application i have an iframe - sandbox, and sandbox doesn't allows writing cookies. https://stackoverflow.com/questions/44837450/recommended-method-to-prevent-any-content-inside-iframe-from-setting-cookieshence i am looking an alternative to addEventProperties API which will not use cookies to store data.

1 year ago

TatianaNew Member

asked in Using the Product

Is it possible to prevent analytics collection from dev environment?

Hi Heap team, I’m about to start set up heap for the work project. Is there any way to setup heap to collect analytics only from production environments and not collect it from development ones? Thanks.

1 year ago

YaronTNew Member

asked in Using the Product

How can i customise the colour of % change on a metric card chart that shows time between events

I created a metric card chart to analize the time between 2 events. When I group it by day for the past 30 days, I also get an indication for the change in the number at the bottom. For example: 58 minutes which are 27% lessThe colour in which this text is shown depends on the % of change. if it’s less - it shows in orange or red, if it’s more it’s shown in green. Now, my goal is to reduce the time it takes to perform this task so for me - if it’s less time, it should be shown in green, if it’s more time - in Orange or red. How can I configure this? is there a way to customise the color of the text indicating the change in percentage?

1 year ago

Daniel JCommunity Manager

published in Using the Product

Workshop Wednesday: Optimizing Heap for your mobile site/app

Are you using Heap for mobile, but unsure if you’re achieving the smoothest cross-platform analysis? Or maybe you haven’t started analyzing your mobile performance and are missing out on key insights. Either way, we’ve got you covered! Watch this Workshop Wednesday with special guest, Jack Schneider, Heap’s Mobile Product Manager, to learn about the following topics (and more!):Understanding Heap mobile data Defining Heap mobile events Defining cross-platform events Mobile journeys and analysis

991

1 year ago

YouyouHeap Employee

published in Using the Product

Heap's Monthly Releases in a Minute (M&M) - November 2022

Got questions or have something to add? Post them below!M&M’s are Monthly updates & in a Minute - 1 minute long videos that show you the top product updates from the Heap team! (And meet the Heap cats 🐈!)This November, we are grateful to share an incredible number of updates in the same month as Thanksgiving (US) and Clean Your Fridge Day!! Expand for Transcript:App Updates[GA] Journeys - Newest Analysis Feature that allows you to review your users happy and unhappy paths within a complex workflow. [GA] Viewing definitions - View definitions of events and properties from anywhere! Click the details button and a right panel will slide out showing you the details of that event or property. [GA] Analysis notifications - Get a notification on your Heap app when your query is complete or help you easily retrieve your last query. [GA] Language updates - Search any definition or chart with any unicode character! (More languages supported!) [GA] Dashboard View - Dashboards n

600

1 year ago

mattwsalisburyNew Member

asked in Using the Product

Capturing users email address from Login Page and associating as a property to the userID

Hi there, I am looking to associate a users email address to its userID. Currently the only location we capture the email address on our site is via the login page. Looking for advice on best solution to associate email addresses to our users? Would this be via capture the value from the login screen? Of note, it is a SPA any help appreciated.

1 year ago

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