I’m brand new to Heap. I’ve started with Heap University, and digging into Events, Snapshots, etc …
I am focused on our Knowledge Articles on our Salesforce Self-Service portal. I want to be able to see the View Counts for all of the Knowledge Articles on the Self-Service Portal. Eventually, I want to understand the journeys that our customer are taking to get to the Knowledge Articles and where they go from there.
I came across a similar thread that asks ...”Has anyone added the Heap snippet to a Zendesk Help Center to track what articles are being viewed?”
--- With this in mind, is there a similar Heap Snippet for Salesforce Service Cloud/Community that would give me the View Count of each Knowledge Article on there?
Best answer by Rachael Carroll
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