Our Heap instance has multiple heap users (unique Heap User ID) but with same email id due to Heap assigning its own user id for different user interactions throughout user lifecycle. This inflates our unique user count analysis as it shows 10 users even though they all are the same ( email is the same but Heap id is different).
Have any of you faced this? Any way to solve this with and without Engineering intervention ?
Would love to solve this on Heap side where they identify an email and merge all different user ids into that email.
also, any way to solve this only in reporting for the time being?
Best answer by Jonas-HeapView original