Retention analysis grouped by date of start event shows duplicate weeks

  • 13 January 2023
  • 4 replies

I am creating a retention analysis chart, grouped by the week of the start event and then also grouped by week over the past 30 days. Why are there two first weeks (ie Dec 15 - 17, 2022)? Noting that both of these “weeks” have different user counts. 





Best answer by anthony 13 January 2023, 21:11

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Userlevel 2

Hi @laura !  I haven’t seen that before and can’t think of a good reason for that time period to be there twice.  I’m assuming it’s a bug/glitch.  Are you still seeing that type of thing?  If so, I’d encourage you to report it to your Heap rep.  

Userlevel 2

I just ran a similar report and I don’t see the same week duplicated.  FYI.  


Hi Laura, thanks for reporting this—this is definitely a bug! We are working on some helpful improvements to retention charts (including a fix for this) that will be released later this year.




Thanks @anthony. How should I interpret the data in the mean time? Assume the weeks are combined?


If helpful when looking at solutions, both my start and repeat actions are combo events.