Solved

Salesforce Integration

  • 23 August 2022
  • 1 reply
  • 75 views
B
Userlevel 3
Badge +5

Hi all,

We're unable to connect our Development (ID: 1173190626) and Production (ID: 2383593008) we apps to our Salesforce account platform.

We have the following user attributes to use as primary keys:
 - Heap: Platform Account ID
 - Salesforce: PUP Account ID
 

Also have the emails, but we are not being able to add it. Already went through the entire Salesforce integration guide. However, when selecting the attributes below:
 

I don't get any information when clicking on the SELECT JOIN KEY button.

Can someone from your end support us?

Best regards,

Bernardo Madeira

icon

Best answer by dlad 27 August 2022, 00:10

View original

1 reply

dlad
Rank
Userlevel 4
Badge +2

Hi Bernardo,

Sorry to hear you’re running into some friction getting the Salesforce integration setup. We’ll be happy to assist. I see another open ticket from you about the integration in our support inbox, so our team will follow up there. Thanks!

Reply


Terms & ConditionsCookie settings