Question

Salesforce Integration

  • 23 August 2022
  • 1 reply
  • 36 views

Userlevel 3
Badge +5

Hi all,

We're unable to connect our Development (ID: 1173190626) and Production (ID: 2383593008) we apps to our Salesforce account platform.

We have the following user attributes to use as primary keys:
 - Heap: Platform Account ID
 - Salesforce: PUP Account ID
 

Also have the emails, but we are not being able to add it. Already went through the entire Salesforce integration guide. However, when selecting the attributes below:
 

I don't get any information when clicking on the SELECT JOIN KEY button.

Can someone from your end support us?

Best regards,

Bernardo Madeira


1 reply

Userlevel 2
Badge +2

Hi Bernardo,

Sorry to hear you’re running into some friction getting the Salesforce integration setup. We’ll be happy to assist. I see another open ticket from you about the integration in our support inbox, so our team will follow up there. Thanks!

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