Solved

User sessions chart

  • 14 December 2022
  • 5 replies
  • 62 views

Userlevel 2
Badge +1

Hi,

Is the Users sessions view/chart type being deprecated? I can’t find any documentation on it, as all documentation leads to the new Users & Sessions view which is not quite the same.

I’m referring to this view:

It used to be possible to save this view as a chart, then send it as an emailed report, but this doesn’t seem possible any longer. I do still see the prompt for “Save this chart to share it”, but I can’t seem to find the “Save” option (usually it shows in the same chart actions dropdown).

When I access old charts of this type, I see this message:

but whether I use a segment or not - the result is the same.

Help?

icon

Best answer by connie 22 December 2022, 17:27

View original

5 replies

Userlevel 2
Badge +1

Hello! We are eventually deprecating this view. That will happen early next year, but for now you can access the old docs here: https://help.heap.io/charts/chart-types/user-sessions-overview-heap/ (password: usersessions)

Unfortunately, you are right and the users query is no longer considered a chart type. That means you can’t save and email it. You can still save the users query as a segment and revisit the results by using the “users who are in segment” filter.

Userlevel 2
Badge +1

Thanks for the answer Connie!

Is there another way to get a scheduled email report of users that is available now or planned to replace this?

Userlevel 2
Badge +1

One way you can do this is create a graph chart and group by email (or user identity). Then, you can schedule an email delivery of that chart.

Badge

@connie Some customer feedback for you - I found the users list from Heap extremely useful. Grouping by email seems like a poor substitute. I’m really disappointed this is being deprecated. 

Userlevel 2
Badge +1

I strongly agree with @Pete-phq

Reply