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Why would I lose the ratio of events over sessions?

  • 31 January 2023
  • 1 reply
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Hi there

I built up a series of dashboards to plot engagement with the platform I look after and used ratio (what % of user perform an event?) style queries to offer a % view of engagement vs sessions. They were all saved to a dashboard yesterday but overnight the charts appear to have been updated to be a count of unique users? 

In doing so, because the global session count is so much higher than some actions on the site I have lost the sense and seasonality in the more granular parts of the platform? 

Is this a bug? Why would the charts update themselves? All colleagues have denied updating the charts too ☹️

 

Thanks, Ade

 

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Best answer by julia 31 January 2023, 19:38

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Hi Ade! Apologies for the issue you've encountered with loading your ratio chart.

Our engineering team has deployed a fix for this issue and you should now find that your ratio charts are back to being ratio charts, as expected. Please let us know if you have any more questions!

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