Workshop Wednesday: Discover and reduce the friction in your customer journey

  • 26 January 2023
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In case you missed the live workshop yesterday, here’s the recording!

 

Are your customers experiencing the full magic of your product? Or are they dropping off too early? How can you be sure? Heap's funnel charts, paths, and journeys let you pinpoint friction in your user journey and help you figure out how to fix the flow. Watch this Workshop Wednesday to learn how to:

  • Analyze a customer journey
  • Identify where drop-off occurs
  • Drill into journey steps to pinpoint friction
  • Use this information to take action

 


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