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How to best track order value per purchase

  • 10 July 2023
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Our product has variable pricing depending on the options you choose. There are different baseline products the user can purchase and then ways to customize that can increase the price. I’d like to track in Heap my total order value (total spent by customers when they check out) as well as be able to  calculate my average order value. That way we can better understand which baseline product brings in the most total value, especially when we’re doing testing and other site changes that impact what baseline products the user sees.

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Best answer by Christy H 11 July 2023, 18:46

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Hi @schen ,

Setting up a Snapshot property is likely the best way to capture the total order value. In short, Snapshots allow you to capture additional metadata whenever someone takes a selected action on your site. Please take a look at the doc linked above and see if that helps!

Once you have the correct properties setup, you can utilize our eCommerce Metric template to get you the report that you want (average order value) as well as some additional metrics!

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