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JalbersNew Member

asked in Using the Product

Is it possible to disable automatic pageview data capture?

Hi, I’m trying to implement Heap on an SPA site (AngularJs), our team would like to see more information regarding the pages and as a result we’ve had to generate our own page view event. This works and we can see the additional data required by our team, however now we’re getting double data entries for each pageview. Once with the proper data and one that just repeats the landing page data. is it possible do disable the automatic pageview data from being collected?

travispageNew Member

asked in Using the Product

How can I duplicate my events & URLs into production

Hi there- I’ve built my Heap events with corresponding URLs in Heap’s Development environment. Is there an easy way for me to duplicate that environment into Production and change the root URLs? For example, all of my pageview & event URLs would ideally change from stage.myproduct.com to production.myproduct.com. Additionally, would the CSS selectors be the same or would I need to re-define all of my events Best, Travis

travispageNew Member

asked in Get Started with Heap

How to Install Heap to Multiple Properties

I have Heap installed on my web property and now need to set up Heap on our iOS app. How can I create more projects in order to support the integration with the iOS app?

beautyhammerNew Member

asked in Using the Product

Form in an iFrame and multiple users + sessions

Hello! I’m attempting to figure out a solution for a site with a 3rd party hosted form (paperform) which gets iframed into our site as a modal. Once they finish and submit the form they are redirected back to our site. I’m hoping that a user’s autogenerated heap id will carry from our site to the 3rd party iFrame. What I am seeing instead is that I have two users in two different sessions. The good news is that the events are being picked up on both our site and the iframed form. So close! I’ve enabled the SecureCookie and passed it as a optional parameter in the `heap.load(‘ID’, { secureCookie: true })`in our site. I’ve done the same in the form host. The 3rd party form host allows you to add scripts but it looks like they are placed outside of the <head> so I’m not sure if that’s the issue or I am misunderstanding what the results will be with the iFrame and secureCookie settings.Thank you for your help and time!

TZ2New Member

asked in Using the Product

No Data for the users

Hey, we’re seeing quite a bit of No Data in the User column. Has anyone experienced this before, know why and potential solutions? Thank you

cody337New Member

asked in Defining Events and Properties

iOS Visual Labeling not working with Flutter setup

My engineer has installed heap using Flutter Bridge https://developers.heap.io/docs/flutter-bridge-installation When trying to launch iOS visual labeling, the QR code has no data, and the 4 finger method doesn’t work either. Nothing happens at all in either case. The tool recommends adding the Heap SDK with Swift Package Manager, but my engineer has advised that, because of our setup on Flutter, we have to use Flutter Bridge. Is there a way to make this work? Or is there something I can direct my engineer to do to overcome the issue? Or perhaps there’s something simple that I’m missing. Any advice would be much appreciated!

majagarNew Member

asked in Using the Product

Heap does not capture clicks in iframe

Hello there,I’m trying to use the heap while serving my web in an iframe but heap does not capture the clicks nor the custom events.

WanguiNew Member

asked in Get Started with Heap

Why is the Page title showing up in another language

In the heap overview(left navigation bar) at the top of the page you can see Product engagement, one of the charts is Engagement by Pageview.It is quite confusing to see page views in another language, could someone explain why this is happening?

Benjamin WolfeNew Member

asked in Using the Product

Help with a chart: link users clicked to get to a particular path

We have a “Coming Soon” page on our site. It’s a simple redirect. We don’t point links to that page; we just point them to where they’re supposed to go, and we redirect that page to the Coming Soon page, using a _redirects file.I’m seeing more views of that page than I’d expect.What I’d love to know is what links were people clicking on, and from where, that they’re landing on it?I’m not on a paid account to yoink the data into Snowflake or Redshift and query away. I feel like that would make this quite easy; it’s what I’ve done when I was inside a larger company using Heap.Buuuuuuuuut is there a way to just do it in a chart on the Heap site?

janNew Member

asked in Get Started with Heap

Heap in Windows (UWP) application

Hello there. Is there a possibility to use Heap in Universal Windows Application (UWP)?There is the SDK for Xamarin (Android & iOS) but it seems there is nothing for UWP. In MAUI it looks the same (https://developers.heap.io/docs/xamarin-quick-start#adding-support-for-net-maui) - only Android and iOS, but nothing about Windows.

Daniel JCommunity Manager

posted in Get Started with Heap

Workshop Wednesday | How to use data to drive business results

Using data to drive your business decisions is integral in keeping up in today’s world, but if this is a new path for you, your team, and/or your business as a whole, it can be an overwhelming journey to begin! Where to start, how and what to share, what to do with the insights you find, there’s a lot to wrap your head around, and that’s exactly why Heap exists – to make it all manageable and part of your everyday workflow. Join this Workshop Wednesday to learn how to:Break down your business questions into manageable chunks Turn insights into actionable business recommendations Build consistent data habits Incorporate data into your meetings or tasksLearn how to start driving impact with data here.

jinahlee1234New Participant

asked in Defining Events and Properties

Event Definition - Filtering numeric results only

Hi! I’m trying to define a Pageview event that shares URL “#/order/(numbers)”Include only this format: https://vendoradmin.fashiongo.net/#/order/12345678 Not include: https://vendoradmin.fashiongo.net/#/order/orders (many more URL variations of this)How can I modify below criteria to achieve that? Thanks! @Matilda

y.homazeNew Member

asked in Get Started with Heap

Can I send data from the same web app to 2 separate environments? (i.e install the snippet with 2 IDs instead of 1)

Can I send data from the same web app to 2 separate environments? (i.e install the snippet with 2 IDs instead of 1)

LinGHeap Champion

posted in Making Data-Driven Decisions

Strategy question: How do you track pageviews for multi-page reports

We have several two-page reports. Each page has a unique URL so we can track usage of both pages. When a user opens one of these reports, they are taken to one of the two pages, the report’s landing page. I’m inclined to count views of both tabs as views of the report rather than only count views of the landing page for the report. My reasoning is: users can go to the second page of the report directly through a bookmark or direct link. Only counting the landing page would exclude those users if they don’t also visit the first page of the report during their session. The report views can be broken down by page for deeper analysis. On the flipside, counting both pages of the report means if a user views both pages, it will show up as two views of the report (when looking at total views rather than unique views). I’m curious if others have encountered this type of issue and, if so, how they managed it. Or, how might you handle this type of situation if you have not encountered it before?

miguelpintoNew Member

asked in Using the Product

Managing Tracking for Large DOM Elements

Hi,We've encountered performance issues in our app due to Heap Analytics tracking a high volume of DOM elements. We're looking for solutions to mitigate this problem: Exclusion: Can we exclude specific DOM elements from Heap Analytics tracking to reduce the load on our app? Tracking Control: Is it possible to pause or resume Heap Analytics tracking via the web SDK? This would help us manage tracking on pages with numerous DOM elements. Dashboard Configuration: Are there settings on the Heap Analytics dashboard that allow us to control or limit tracking for specific pages or elements? We value accurate data collection but need to ensure our app's performance remains optimal. Any guidance you can provide would be appreciated.Thank you,Miguel

y.homazeNew Member

asked in Using the Product

Using heap track our user journey from marketing website to web application

We’re interested in expanding our usage Heap from our web application (React) to our marketing website (wordpress), can anyone comment on their experiences with such a setup? Is it even possible?

annedoughertynmNew Participant

asked in Defining Events and Properties

Next destination after homepage?

Hi,We’re contemplating a homepage redesign for an internal product documentation site. We’re trying to figure out where folks who enter the site through the homepage go immediately after that to help inform how we structure the homepage content.I’m not sure if my initial event (attached image) is capturing all the people who start from our homepage.Any advice is most welcome. Thank you,Anne

trevdorNew Member

asked in Defining Events and Properties

Getting past a login screen for visual labeling

We load Heap post-login screen, once we’ve established whether a user’s subscription allows behavior tracking.I believe this is why Visual Labeling doesn’t work -- we land on the login screen and no Heap is detected, because it’s genuinely not loaded yet.Is there a way to use Visual Labeling in this case? In our case, we’d just need to enter valid credentials to get Heap to load on the authenticated page.

TrevinHeap Champion

asked in Using the Product

Feature request: Dashboard default filters

It should be possible to specify the default filters applied to a dashboard without the use of query string parameters.For example, imagine I have 10 reports on a dashboard and each report, when they were originally created, shows the Past 7 days. If I have a dashboard that wants to use all 10 reports and have a default view of Past 30 days, i only have 2 choices:Update each of the 10 reports to be a default 30 day window. Tell everyone to make sure they apply the date filter on the dashboard every time they view it, OR bookmark the query with the query string params that set the filters. #1 is not only painful, but also doesn’t work well when the reports by themselves could still be useful to default to 7 days but in a given dashboard we want a different default. #2 is just bad in general because it means no one can interactively use heap to find a dashboard and get a good default view.

andersiusNew Member

asked in Using the Product

Unable to publish dashboard - forbidden error

I have created a Dashboard, and it’s Private. When I try to Publish it, I get a “Forbidden” error. I can’t see how I can publish/share it with others in my organization.

Kevin_ProductNew Member

asked in Get Started with Heap

Event number

Hey folks,I saw that one of the mistakes that most of us have made is to have too many events defined (let apart name convention) but for you what’s the most common/average number of event that would be correct ? We currently have 300+ events of which about a hundred are never used and was thinking of reducing it to 100, is this number still too high ? Thanks

YunNew Participant

asked in Making Data-Driven Decisions

What does "UTM Source = “None” mean?

Hi, Team.I have any questions about the UTM Source filter’s result. (See below)I got this as a result: UTM Source = “None”.What does that mean? Even if it's not accurate, I want to know about the “None”. Thanks :)

GemmaNew Member

asked in Defining Events and Properties

No response when I put the mouse cursor in the input window.

Hi, Team.Page URL : https://mobile.fashiongo.net/#/shop I'm trying to create a Label event or a Label Page View, but there's no response when I put the mouse cursor in the input window. Please have a look, and check it!Thank you. @jinahlee1234 @Yun

NDRapestaKnown Participant

asked in Get Started with Heap

React Native modal Heap Navigation container with modals issue

I added the HeapContainer in the place of NavigationContainer and I notice that the modals reset the navigation.This is how it looks when I open a modal( no matter which of this is displayed) This is how it should looks after this specific modal is displayedThis is how the navigation/index.ts looks like: const RootStack = createNativeStackNavigator<RootStackParamList>() const HeapNavigationContainer = Heap.withReactNavigationAutotrack(NavigationContainer) return ( <HeapNavigationContainer linking={linking as LinkingOptions<RootStackParamList>} ref={(navigatorRef) => { oldNavigationRef.current = navigationRef navigationRef.current = navigatorRef }} onReady={handleReady} independent > <RootStack.Navigator screenOptions={{ headerShown: false, }} > <RootStack.Screen name={Routes.AppSwitcher} component={AppSwitcher} /> <RootStack.Screen name={Routes.Menu} comp

joannalaineNew Member

asked in Managing Data

Possible to block/filter user agent from all data?

I saw that it is possible to block traffic from specific user agents from Session Replay. Would it also be possible to block all data collection from a list of specified user agents the way that we can for IP addresses? Or to filter based on user agent?My use case is that we have an automated testing suite that we run against our site. Since it can be executed from our CI/CD pipeline (in the cloud), excluding by IP won’t work for us. However, I can set up the test framework to send a specific user agent.

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