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329 Topics

N
nanocbaNew Member
asked in Using the Product

Heap for SwiftUI not logging identifier

I’m trying to log SwiftUI views identifiers through various ways `accessibilityIdentifier`, `id`, `tag`, `accessibilityLabel` yet none are being captured by the SDK. Is this a limitation on the SDK for SwiftUI or is there a workaround? The main goal is to be able to identify these views and define events based on them.

0
N
1 hour ago
Daniel J
Community Manager
Daniel JCommunity Manager
posted in Using the Product

Workshop Wednesday: Heap for Marketers - Optimize your conversion rate (Recording & Resources)

Recording and resources here!Workshop Wednesday: With Heap’s powerful combination of Autocapture, Journeys, and Session Replay, you’ll be able to find the hidden blind spots across your site by watching what your leads are actually doing, beyond just the high-level traffic.Watch this Workshop Wednesday to learn about:Building dashboards to measure baseline acquisition Understanding which journeys perform better and why Using segments to target and retarget your campaigns like a proAlso includes ebooks to dive further into conversion!

0
Daniel J
Community Manager
3 hours ago
P
PlasticlizzardFrequent Participant
asked in Making Data-Driven Decisions

Counting widgets on a page

I am trying to figure out if i can count somehow how many widgets are on a page.Context - Customers can add chart widgets to a page, do some config, then they have them on their dashboard.I can count the clicks on the “add widget button”, I can count the widgets they choose, and I know if they have added it to the page.What i was trying to work out is how may people have on their pages. We had a hypothesis that people would use multiples of the same widget just configured slightly differently. Unfortunately I am sort of stuck on the counting bit. ThanksMike   

6
jonathan
Heap Employee
1 day ago
M
mariabkNew Member
asked in Making Data-Driven Decisions

Filtering by UTM Source

Hello there!I’m new to Heap and I’m working on a journey to see how users interact after receiving an email (filter by UTM Source = Braze). However, the filter only allows for “initial source” and our emails are never the initial source of the interaction.Is there a way to filter by source were it is either the last interaction or any interaction coming from it? I appreciate the help!

3
jonathan
Heap Employee
5 days ago
L
LoriNew Member
asked in Using the Product

Is it possible to group by screen resolution in Heap?

I want to see the screen resolutions more used by our customers.

9
jonathan
Heap Employee
5 days ago
A
aise.manuelNew Member
asked in Connectors and Integrations

Heap to Hubspot data out sync not working

Hello,We’ve successfully synced a segment into Hubspot and a list was created, but when looking into the contact list on Hubspot, there are no contacts inside.Just asking here if anyone has experienced the same and if you have any solutions.

5
Josh Roberts
Heap Employee
6 days ago
J
jiefangNew Participant
asked in Managing Data

Export event definition

Hi folks, We are sharing heap data with other teams. right now we sync heap data out to BigQuery and then the downstream teams will absorb the data from BigQuery. Now the teams who get the data would also like to get the detailed event definition.I put the event definition in the “Notes” section of the event page. Is there any way I can share the event definition with those teams automatically?  

2
jonathan
Heap Employee
6 days ago
A
Al RicciNew Member
asked in Managing Data

Heap Permissions, Security, and Scale

From what I’ve read, Heap cannot control permissions at a very granular functional level. We have a use case where access to information is highly restricted, with the need to grant read-only access to specific dashboards and charts within those dashboards — and nothing else. Am I missing something? How is this requirement handled at scale?Al

2
A
7 days ago
P
PlasticlizzardFrequent Participant
asked in Defining Events and Properties

I get multiple page loads for every page

We are using React to build our pages and on some pages there are “pills” for various filters, when i go to the page Heap counts multiple page loads on that page as the query is built up. The other scenario we have is a slideout, when i close the slide out the page generates more page loads again, even though the page in the background from a user perspective has not changed at all.

5
jonathan
Heap Employee
7 days ago
D
dwayneNew Member
asked in Using the Product

Bug report: dashboards don't display, error message

hey there,none of my dashboards load. i’m shown this error message:“We're sorry, something went wrongPlease refresh your browser and try again” anyone experiencing this issue? how did you solve? thanks! 

1
jonathan
Heap Employee
7 days ago
S
Shai G.ANew Participant
asked in Defining Events and Properties

Android Devices - Marketing Names

Hi,Is there a plan to “translate” the Android devices into their marketing names?I found this official list on google play -https://storage.googleapis.com/play_public/supported_devices.htmlIt will be so much more useful compared to the current device models.Thanks!

2
S
7 days ago
Y
Yaara_LivecycleKnown Participant
asked in Connectors and Integrations

Hubspot data-out integration

HiFollowing the October-22 announcement on the Hubspot data out integration becoming GA - how do I activate it?I’ve been using the Hubspot data-in integration, but I don’t see the new data-out option at all when I view the integration details in my integration tab.

4
A
8 days ago
J
jinahlee1234New Participant
asked in Defining Events and Properties

Defining Past Event on Dynamic Page

Hi! We have a fairly dynamic Home Page. Think of Amazon.com during Prime Day and how their website transforms just for a day/week.We did our version of Prime Day last month and trying to see if we could retrospectively analyze using heap other than Page Views. Any chance we could efine or retrieve Clicks or any other non-snapshot, events on the existing page, but after the elements are gone?Guess they’re autocaptured and stored somewhere on Heap anyway but we just don’t know how to retrieve?Any help will be greatly appreciated. Thanks!

2
J
10 days ago
B
bernardo.madeiraKnown Participant
asked in Using the Product

Store user logins

Hi all,I've been looking into the Capture User State via Snapshots documentation, and I can check you use Tealium to capture this type of information.If I create a utag_data.customer_logged_insnapshot will I be able do collect the user login time? I need to know how often our users login. Can I do this with Heap or do I have to integrate our Web App with Tealium too? Best regards,Bernardo

1
jonathan
Heap Employee
11 days ago
E
edu3New Member
asked in Get Started with Heap

heap.identify having no effect

Greetings,I’m having no problems setting user properties with addUserProperties, however the unique string I’m sending to heap.identify never shows up within my data on the “Users & Sessions” page.Here is the code I’m using:heap.identify(‘acb12345uniqueid’);heap.addUserProperties({'name': ‘Joe’}); Has anyone else ever run into this issue? Thanks so much,Nic

21
N
Heap Employee
12 days ago
Y
Yaara_LivecycleKnown Participant
asked in Defining Events and Properties

Supported CSS selectors

Hi,Are sibling CSS selectors supported for defining events?I’ve been trying to use the below selectors to distinguish between 2 instances of an element and neither retrieves any results:[data-label=”x”] + [data-label=”my-button”] [data-label=”y”] ~ [data-label=”my-button”]Thanks for your help

2
Y
13 days ago
A
Heap Employee
anthonyHeap Employee
published in Using the Product

Goodbye Paths, hello Journeys

Beginning in May, Paths will be discontinued in Heap. We know exploring the paths users take through your product is important, which is why we launched Journeys. Journeys is a new, flexible and powerful tool to explore your users’ behavior.Journeys is an industry-leading approach that addresses the challenges of traditional path-based analysis tools. We’re excited for the future of Journeys and have a rich roadmap of enhancements scheduled throughout the rest of the year. Watch this video to see the magic of Journeys.  You can learn more about Journeys by:Exploring Journeys in Heap Learning about Migrating Paths to Journeys Browsing the Journeys overview Checking out this blog post: From the PM trenches: Navigating surprising user behavior with Journeys When will Paths no longer be available?Log in to your Heap account to confirm the exact date Paths will no longer be available. If you have any concerns, please contact support. Migrating from Paths to JourneysYou can quickly locate al

4570
A
Heap Employee
13 days ago
K
kiraspeerNew Member
asked in Using the Product

How to make a cumulative bar chart graph

I would like to make a cumulative bar chart graph, anyone know how to do this? For context, I want to show cumulative finished applications instead of just weekly applications. Thank you! 

1
Christy H
Community Manager
13 days ago
Y
Heap Employee
YouyouHeap Employee
published in Using the Product

Heap's Monthly Releases in a Minute (M&M) - March 2023

https://app.vyond.com/videos/d6cbffa3-1149-450f-9db6-b7b947730c70This March, we celebrate our Mobile Launch in the same month as International Women’s Day and Pi Day!Got questions or have something to add? Post them below!M&M’s are Monthly updates & in a Minute - 1 minute long videos that show you the top product updates from the Heap team!  (And meet the Heap cats  and dogs !)Transcript:App updates! [GA] Popular Events: Do you have to scroll through a long dropdown to find that event you always use? Now, the most popular events (and segments) are easy to find at the top. Spend less time scrolling through menus and more time discovering insights. [GA] Color Customization: Color customization is now available in graph charts. Customize color, legend, axis, title with ease. Note: this is a paid feature. [GA] Report Alerts Upgrade: We added functionality to Report Alerts to be available per environment (it used to available only on production). Note: Pro+ plans have 5 alerts a

260
Y
Heap Employee
13 days ago
jerryhjones
Heap Employee
jerryhjonesHeap Employee
published in Using the Product

Get started with Heap's latest mobile release

If you aren’t tracking mobile analytics yet, now’s the perfect time to start. Our latest mobile release makes it easier to capture data and gain insights across all of your platforms. Enhanced mobile autocapture and new capture SDKs mean mobile teams can add Heap to apps much faster. Plus, new tools help you manage, analyze, and compare data across mobile and web so you can make better, more impactful decisions that drive your mission critical KPIs.Watch this quick video I created to learn more about these enhancements and how to get started.  Ready to get started? Get the latest developer guides and SDKs. You can also reach out to your Heap Customer Success Manager or request a mobile demo to see how easy it is to connect data across platforms. And here are a few more resources: Guide: Behavioral Analytics for Mobile  Customer story: PocketSuite uses Heap to increase mobile activation & retention Customer story: Alo increases its mobile conversion rate by 3xQuestions? Drop a note

8010
jerryhjones
Heap Employee
14 days ago
P
PHPGuruNew Member
asked in Using the Product

How can I see all events with the same property?

Noob here. I just got access to our Heap account into which we are pushing data from multiple web properties (my lingo is probably GA-centric since I know that tool better). I built an implementation by hand to send events with the Custom API from our monolithic web app.So far I’ve been able to use filters to find events in the live stream and pinpoint various users, and I can see the custom event meta fields I’m sending - but I can’t figure out how to build a chart to view all the users who have a given property.For example, our app uses a role-based permission system, and I’m sending the user’s role in the custom event. How do I make a chart that breaks down count of users grouped by role?

2
P
14 days ago
S
SandraMNew Member
asked in Using the Product

Traking if a user is returning to the same page

Hi!I am trying to analyze a funnel to see if a user who views a page returns to finalize an order. However, I would like to filter to only include users who view the same product page. Do you have any ideas on how I can do this in Heap? As far as I understand, if I create a funnel pageview to purchase during the same day, for Heap it doesn’t matter if the purchase was done in the same product page than the pageview.Thanks a lot!

1
R
Heap Employee
17 days ago
S
sneezingcat191New Member
asked in Using the Product

Heap Analysis - only first value of custom event properties is tracked

    export function useHeapAddEventCaseCode(caseData?: CaseEntity) {      return useEffect(() => {        if (caseData?.code) {          // As a best practice, we recommend calling clearEventProperties before addEventProperties on every page          window.heap.clearEventProperties()           window.heap.addEventProperties({ caseCode: caseData.code })        }      }, [caseData])    }I'm using this effect on React SPA app in some page. Somehow it's only track first value, never see any other value even though I tried other case codesheap array in console.log has other caseCode but none of those is sent to heap analysis or not appear 

1
R
Heap Employee
17 days ago
A
amanda.pogueNew Member
asked in Using the Product

How to determine which accounts have not done an action

Hello!Heap is really great at identifying which of our users/accounts have adopted new features, but we’re trying to figure out which accounts have not done an event to know which customers to target. Is there a simple way to see this?Thanks!

3
N
Heap Employee
17 days ago
P
PeccoraNew Participant
asked in Using the Product

How to customize color of graphs

Is it possible to customize graph color to match corporate color scheme?

5
P
18 days ago

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