Unanswered questions

10 Topics

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chriskNew Member
asked in Defining Events and Properties

How are rage clicks defined in heap? What is minimum number of clicks on an element?

I think some of our users might be double clicking buttons that they only need to click once.  We’re getting some “rage clicks” on things I suspect are less “rage” and more “make sure that button really got kicked because I learned to use a computer in the 90s”, wondering if my hypothesis is correct

0
C
5 days ago
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RachelSENew Member
asked in Defining Events and Properties

How can I record how many times my page is translated by extensions such as Google Translate?

My site is only in English but we get reports that not all our users speak English. Is there any way to see how often it is being translated? 

0
R
5 days ago
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pdimartinisNew Member
asked in Using the Product

How to create a snapshot for product tile add to cart button (form) Shopify

Looking for some help on how to collect a snapshot for product name when a use clicks the add to cart button on a product tile. The add to cart button is technically a form submit.In yellow is the css selector for the tracking of the click “.hh-product-form.block”. In orange is what I am trying to pull in as a snapshot. I also tried using the element selector to grab the product name in the tile, but that doesn’t seem to work either. 

1
Christy H
Community Manager
5 days ago
B
brynneNew Member
asked in Defining Events and Properties

Is there a way to define the "date/time first {event} done" for a user, similar to Date First Seen?

Context:We’re trying to track initial purchases of users but are running into an issue where using “unique users” count by day of users who fired our “purchase” event: it is over-counting since a user can purchase on both Day 1 and then on Day 2 and still be unique within each day.  My thought was to define a user property that is similar to the default property of “Date First Seen” that is the date or time of first “purchase” event. Is there a way to do this or otherwise back in to initial purchase dates without redefining what properties our event fires with on the backend?

0
B
13 days ago
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TimNew Member
asked in Defining Events and Properties

Why are my click on event not showing up?

My page views are coming through just fine. but my “click on” events don’t show.This is in development, not production.heres what I’m doing: 

2
T
14 days ago
D
DjonNew Member
asked in Using the Product

Journey question

Hello,For my company which is Fintech for B2B - we want to understand what visitors are doing after visiting the homepage. for “ took a different path or dropped off” How is the ration calculated? does this percentage include both users who navigated to a different page of the site and those who left the site entirely? Also, how is the 'different path' typically defined in this context?  why in this journey, we see another fork with the same event? for instance here it’s “home page view” - any reasons or explanations? 

0
D
22 days ago
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SwarnimaNew Member
asked in Get Started with Heap

User deletion api

I am trying to delete a user through the user deletion api - https://heapanalytics.com/api/public/v0/user_deletion. The status being returned is pending. After a day I checked the status again it was set to completed , but the user has not been deleted. I want to know if I am missing some steps , are there any permissions required that need to be set up ? Also , how long it takes for the status to change from pending to completed ?

0
S
25 days ago
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rachelllNew Member
asked in Using the Product

How are others bypassing adblockers?

Hello, We’re just investigating our use of Heap and noticed that adblockers are preventing the autocapture of data in some cases. What are the different ways other companies are mitigating the issue of adblockers please? (I have seen this article, but wanted to understand what everyone else is doing)Thanks :) 

0
R
25 days ago
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DjonNew Member
asked in Using the Product

how to do it?

Hello, I’m building a board for my company. I went through some guides but could not findIs it possible to calculate the sum of property? for example, for an event X - X landing page are participating in this.Can I retrieve the X landing page only?Also, I’m trying to find a way how to retrieve the last before a sequence of events were made.Is this possible? thanks

2
D
29 days ago
A
AH2023New Member
asked in Job Board

Sallie Mae hiring two digital analysts!

Know someone looking for a new opportunity in digital analytics? My team is looking to fill two roles that will be heavily involved in digital analytics, data visualization, and data analysis. We use multiple different tools including Heap & PowerBI. Looking for someone who is excited to own specific projects and work across a number of different business verticals. These roles will be hybrid out of Newark, Delaware. We are 40 minutes outside of Philadelphia!Senior Associate, Digital Analytics: https://lnkd.in/etcSJs4YAssociate, Digital Analytics: https://lnkd.in/edDVqryjIf interested, please reach out or apply!

0
A
1 month ago

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