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Greetings,I’m having no problems setting user properties with addUserProperties, however the unique string I’m sending to heap.identify never shows up within my data on the “Users & Sessions” page.Here is the code I’m using:heap.identify(‘acb12345uniqueid’);heap.addUserProperties({'name': ‘Joe’}); Has anyone else ever run into this issue? Thanks so much,Nic
I defined an event to capture if the user is clicking a dropdown button using:Click On span.dropdown_buttonHowever, within the dropdown button itself there are more elements like icon and text, when the user clicks on those elements it doesn’t trigger the event I defined but a separate event. How can I change it such that the clicking of anywhere in the dropdown will record the event I defined? I’m also trying to define a property to capture the text value in the header whenever this is clicked. I used to value of javascript, and copied the JSpath from the Inspect Element but it’s still returning nothing.document.querySelector("#main-content > main > div.main-content__inner > header > section > h1") Thank you!
I want to see the screen resolutions more used by our customers.
I defined a click event, on my page there are 5 reports, each uses the same button and an href to take the user to that report. Each href follows the same path other outside of the last part, for example:www.test.com/user/1/report/profile www.test.com/user/1/report/historyIs it possible to just capture profile or history in the example above as a property?
Hello everyone,I am busy creating webhooks in WalkMe to transfer the information to Heap.In my webhooks, I have the 3 mandatory event properties : "identity", "app_id" and "event".So far it works, I can transfer the information.Now where it's stuck, is that I would like to transfer two other properties.My problem is when in Walkme, I can't use the property "properties" with dynamic data in it.Is there any other way to pass the 2 information than via the property "properties"?If anyone knows the answer, I would be really interested.Thanks in advance.
I created a custom event for when a user sends a message on our app and I want to see how many messages users send on average each day. However, whenever I try to create an “average per user” chart, it shows no data (everything is just “--”). I checked and the event is firing properly and all the other charts are working as expected. I also tried using native events in case it was an issue with custom events but had the same issue. Any ideas why this might be happening? Thanks.
We use multiple sub-domains to identify traffic coming in for different third parties we hold a relationship with. So end users will access the site via a link that looks something like:https://third-party-x.ourdomain.comorhttps://third-party-y.ourdomain.comI want to filter events according to which third party it is. Later events include [third-party=third-party-x] in the event property hierarchy. So I have two questions if anyone can help:How do I filter the initial events (e.g. get a count of how many users land by third party) How do I access the third party name in the hierarchy (I’ve read all the tutorials on snapshotting and can’t find the right form).Any help gratefully received. Thanks!
We need an npm package and types defined in order for us to use heap in the app on the authentication page.I couldn’t find any articles on how to use heap.identify method in a React app that is built using TypeScript.Any pointers will be helpful. Thanks.
Hi thereI built up a series of dashboards to plot engagement with the platform I look after and used ratio (what % of user perform an event?) style queries to offer a % view of engagement vs sessions. They were all saved to a dashboard yesterday but overnight the charts appear to have been updated to be a count of unique users? In doing so, because the global session count is so much higher than some actions on the site I have lost the sense and seasonality in the more granular parts of the platform? Is this a bug? Why would the charts update themselves? All colleagues have denied updating the charts too ☹️ Thanks, Ade
Can Heap tie the email address users enter into our contact form to their user identity?This would rely on Heap taking data from a field *after* an event (user clicks submit) and then filling it into the user profile. If the same user submitted the form with multiple emails, the most recent will overwrite.
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