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I have a few funnels where I’ve created both a multi-step Funnel Report, as well as a “Usage Over Time” report using the “Conversion Rate Between” definition to look at overall conversion rate over time (between the first and last steps of the funnel). I’ve noticed on the Funnel Report, there is a “within” selector where you can choose if the conversion window covers the entire range, a single session or some other length of time. It looks like “Entire Range” is the default, and this is what I am using However for the “Conversion Rate Between”, the “within” selector is not available. So I’m wondering if there is a default value used in this instance. If the default is “entire range”, that would be great. Thanks
we are about to launch new Mobile app (not in Apple store yet, but on TestFlight pointed to our Stage env). I need to create analytics and want to use Visualizer. Did following steps:Logged into my App via Apple phone to make sure it is active Open page “Launch visual labeling for iOS”, tried to scan QR code to pair my device with HEAP Scanning gave me an error - No usable data There is also instruction (You can also use the legacy pairing gesture...) that i did not get how it works. Any suggestions what to do and how i can connect my device? Thank you in advance
Any assistance is appreciated! Thanks.
Hi everyone, I have two segments created in Heap. Let’s call them Segment A and Segment B. Segment A has 4314 usersSegment A Segment B has 381 usersI want to create a report that gives me unique session count in a way that it includes all users in Segment A minus Segment B. I have tried creating this report as shown below but it’s not giving me Segment A minus Segment B. It’s returning this number.What am I doing wrong and how can I set it up so it does Segment A-B? Any help here is appreciated. Thanks
i want to generate a DAU metric card, but not based on a single day -- e.g., today or yesterday -- but on an average of DAUs over a specific timespan -- e.g., last 7 days.something like the following formula: Average(DAU1, DAU2, … DAU7)if i graph DAU with Date Range = “Last 7 Days” and Grouped By = “Day” and format as “Table”, the aggregating metric (far-right) is Average. this value is exactly what i want, but i want the value displayed via a Metric Card; unfortunately, the metric card, in this case, will only be the DAU value from the previous (or current?) day.while this is a specific use case i describe, more generally i wanted to analyze unique counts and run those through an aggregation formula -- in this example, Average -- for display as in a Metric Card.Note: i want this metric card as an element in a Heap dashboard. i recognize i could output a CSV of the results, and compute the Average elsewhere, but that is not feasible for my broader usage.
We have a funnel that traverses two domains. Our goal is to track user traffic across those domains to get a complete picture of user engagement. Since our visitors will always have an email address, and that email address is always passed via query string from one domain to the other, email is an ideal candidate to use as an identifier. We parse the query string to get the email and then assign that value to the heap object via the identify function: heap.identify(email); This same logic is performed on the second domain. Code for both is included via GTM.I was expecting “Identity” to display in User Properties in Definitions, but it does not. Is there something more we need to do? The documentation mentions using heap.identity, but that seems to be a basic get function that returns, in our case, the email address we set using heap.identify(). What are we missing?
I don’t know why Heap doesn’t support these two operations but We are constantly struggling with the inability to filter with “less than or equal to” and “greater than or equal to” operators. There are only “less than” and “greater than” currently. Addition of the two extra comparison operators would make it so much easier to create charts
Hey!We implemented heap in our platform (that uses Javscript) and everything works ok!However, if I open an incognito window, Heap doesn't track the user interaction. Is like the user isn't there. How can I solve that?
Thanks if anyone can help me on the below scenario : Our QA is currently testing on different browser, and we are trying to find whether Internet Explorer still being used by our users. If the users are using Internet Explorer, what other browsers do they use ? Who/ which type users that are using the browser still.
We need to track events for a wilcard routing and I am unable to launch it using the Visualizer. It says the below error. Our app is able to track all the user defined events, custom events which are incorporated but it is unable to load the site using the Visualizer. I have checked the CORS, third party app blockers, and defining of the heap in the headers all looks good. Not sure what might be an issue. Kindly help us to resolve the issue as it is a major impact for our business to track the user events through the dashboard. Any help is highly appreciated.
I’m wondering if it is possible to define an event that is triggered when a user makes zero clicks in 5 minutes. Is this possible in Heap?
Greetings, Heap Community! I’m Piper and I work on our Scaled Adoption team here at Heap. If you’ve been to any HUG meetings lately, you might have seen me floatin’ around :) I’m looking to chat with some current Heap users about any moments of struggle or frustration during your implementation and adoption of Heap. These moments could be with the platform itself or with the roll out to your team or really any aspect of your journey thus far. While we strive to make every moment of your partnership with us a dream, we know that can’t always be the case. I work on a team dedicated to getting as many users as possible closer to their dream Heap experience, and hearing insight directly from all of YOU is often the best way to help us in our mission. If you’ve got something on your mind and would be willing to spend 30 (or 15! or 5! Every second counts!) minutes chatting with me, throw a comment below! I’ll get in touch to schedule a time that works best for you. THANK YOU in advance fo
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