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I think some of our users might be double clicking buttons that they only need to click once. We’re getting some “rage clicks” on things I suspect are less “rage” and more “make sure that button really got kicked because I learned to use a computer in the 90s”, wondering if my hypothesis is correct
My site is only in English but we get reports that not all our users speak English. Is there any way to see how often it is being translated?
Hello and welcome to the Heap Community! I’m @davetee - Heap’s Community Manager.The Community is the place to ask questions, share ideas and connect with Heap users. Everyone is invited, from seasoned experts to brand new users. You’ll find great conversations with product leaders, data analysts, designers, marketers and customer success managers that all share a common goal - creating amazing customer experiences in their products.Take a moment to introduce yourselfWhat is your role and in which industry do you work? What would you like to gain from the Community? What would you like to share with the Community?I’ll start I’m Dave. I’ve worked for a number of technology companies (and now Heap!) creating platforms that help people share ideas and connect with others. I want to help Heap users get answers to their questions and create a place to discuss new approaches to product innovation and product strategy. I have experience deploying and managing communities, learning management
Looking for some help on how to collect a snapshot for product name when a use clicks the add to cart button on a product tile. The add to cart button is technically a form submit.In yellow is the css selector for the tracking of the click “.hh-product-form.block”. In orange is what I am trying to pull in as a snapshot. I also tried using the element selector to grab the product name in the tile, but that doesn’t seem to work either.
Context:We’re trying to track initial purchases of users but are running into an issue where using “unique users” count by day of users who fired our “purchase” event: it is over-counting since a user can purchase on both Day 1 and then on Day 2 and still be unique within each day. My thought was to define a user property that is similar to the default property of “Date First Seen” that is the date or time of first “purchase” event. Is there a way to do this or otherwise back in to initial purchase dates without redefining what properties our event fires with on the backend?
My page views are coming through just fine. but my “click on” events don’t show.This is in development, not production.heres what I’m doing:
Hi, just asking if anyone might have similar use cases and if so, could you find the data on Heap? And if yes, how do you set it up? This example is for a sign up process: I want to know if I can find the number of users who start a sign up process by device, and then further look into - from those who started the sign up process on desktop/mobile/tablet, how many users eventually completed the sign up process and on which device? Can this be done on Heap? Any insight on this would be appreciated!
Our internal team is under a certain segment and we do not want to track their sessions specially session replays. Is this possible?
If you're ready to take your data analysis skills to the next level or look at your results with a new lens, don't miss out on this month's Workshop Wednesday. Join us for an in-depth exploration of some powerful, new charts in Heap that enable you to:Track the success of your users and gain insights into how to grow your user base Measure the success of your product changes by easily comparing events in multiple ways Understand how new users are reaching your site or app to identify your most valuable channelsDon't miss out on this chance to elevate your analytics game – check out the recording here!
How can I set average daily user? I am asking this, because when I create a chart like daily active users, date range is past year and grouped by month, current month daily users shows 1st of current month. It is not correct. Because if it is SaaS product, 1st of the month can be weekend, or by looking 1st of the month, you cannot say it is daily average users of current month.
Hello,For my company which is Fintech for B2B - we want to understand what visitors are doing after visiting the homepage. for “ took a different path or dropped off” How is the ration calculated? does this percentage include both users who navigated to a different page of the site and those who left the site entirely? Also, how is the 'different path' typically defined in this context? why in this journey, we see another fork with the same event? for instance here it’s “home page view” - any reasons or explanations?
I am trying to delete a user through the user deletion api - https://heapanalytics.com/api/public/v0/user_deletion. The status being returned is pending. After a day I checked the status again it was set to completed , but the user has not been deleted. I want to know if I am missing some steps , are there any permissions required that need to be set up ? Also , how long it takes for the status to change from pending to completed ?
Hello, We’re just investigating our use of Heap and noticed that adblockers are preventing the autocapture of data in some cases. What are the different ways other companies are mitigating the issue of adblockers please? (I have seen this article, but wanted to understand what everyone else is doing)Thanks :)
Hello, I’m building a board for my company. I went through some guides but could not findIs it possible to calculate the sum of property? for example, for an event X - X landing page are participating in this.Can I retrieve the X landing page only?Also, I’m trying to find a way how to retrieve the last before a sequence of events were made.Is this possible? thanks
Know someone looking for a new opportunity in digital analytics? My team is looking to fill two roles that will be heavily involved in digital analytics, data visualization, and data analysis. We use multiple different tools including Heap & PowerBI. Looking for someone who is excited to own specific projects and work across a number of different business verticals. These roles will be hybrid out of Newark, Delaware. We are 40 minutes outside of Philadelphia!Senior Associate, Digital Analytics: https://lnkd.in/etcSJs4YAssociate, Digital Analytics: https://lnkd.in/edDVqryjIf interested, please reach out or apply!
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