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I created a metric card chart to analize the time between 2 events. When I group it by day for the past 30 days, I also get an indication for the change in the number at the bottom. For example: 58 minutes which are 27% lessThe colour in which this text is shown depends on the % of change. if it’s less - it shows in orange or red, if it’s more it’s shown in green. Now, my goal is to reduce the time it takes to perform this task so for me - if it’s less time, it should be shown in green, if it’s more time - in Orange or red. How can I configure this? is there a way to customise the color of the text indicating the change in percentage?
Is there a way to avoid exposing the heap object to the window.object? Is there any official way to do this?
https://view.highspot.com/viewer/637d68c898064496191a9916Got questions or have something to add? Post them below!M&M’s are Monthly updates & in a Minute - 1 minute long videos that show you the top product updates from the Heap team! (And meet the Heap cats 🐈!)This November, we are grateful to share an incredible number of updates in the same month as Thanksgiving (US) and Clean Your Fridge Day!! Expand for Transcript:App Updates[GA] Journeys - Newest Analysis Feature that allows you to review your users happy and unhappy paths within a complex workflow. [GA] Viewing definitions - View definitions of events and properties from anywhere! Click the details button and a right panel will slide out showing you the details of that event or property. [GA] Analysis notifications - Get a notification on your Heap app when your query is complete or help you easily retrieve your last query. [GA] Language updates - Search any definition or chart with any unicode character! (More l
Worksheet - Segmenting Your Users We’ve been building a whole new series of templates for using data to make decisions! As you all know, there’s lots of high-level guidance for being data-driven, most of it not actionable. We’re working on making actionable, useful templates and guides for teams who want to bring data into their decision-making. Use the framework worksheet attached below to identify your key user groups and track their behavior.You’ve provided great feedback on our first Product Management template series, with our problem brief, design brief, and after-action report. You can download the full report here. We’re adding new assets everyday Feel free to visit, download, and share: https://heap.io/how-to-hubWe’re always open to your ideas. Would love to hear your thoughts! --Ben
It should be possible to specify the default filters applied to a dashboard without the use of query string parameters.For example, imagine I have 10 reports on a dashboard and each report, when they were originally created, shows the Past 7 days. If I have a dashboard that wants to use all 10 reports and have a default view of Past 30 days, i only have 2 choices:Update each of the 10 reports to be a default 30 day window. Tell everyone to make sure they apply the date filter on the dashboard every time they view it, OR bookmark the query with the query string params that set the filters. #1 is not only painful, but also doesn’t work well when the reports by themselves could still be useful to default to 7 days but in a given dashboard we want a different default. #2 is just bad in general because it means no one can interactively use heap to find a dashboard and get a good default view.
Hi,Many interactions of our users are through using the keyboard (for navigation, selection, save, skip, and more).I noticed these events aren’t tracked automatically (only mouse clicks are)What is the best approach to tracking keyboard clicks / events generated by keyboard clicks?Thanks
Hi there, I am looking to associate a users email address to its userID. Currently the only location we capture the email address on our site is via the login page. Looking for advice on best solution to associate email addresses to our users? Would this be via capture the value from the login screen? Of note, it is a SPA any help appreciated.
In case you haven’t heard the big news….Session Replay is now available in Heap! With this exciting new product launch, you are now able to add qualitative context to the quantitative data you already know and trust – what a game changer. In this Workshop Wednesday session, learn how Session Replay shines in the following scenarios:Optimizing conversion Identifying friction in your product Building data trust
Hi all!We just wanted to highlight some exciting educational materials connected to the newly-announced Session Replay: Getting Started with Session Replay Course - This is a great primer on quantitative+qualitative and an exploration on how Session Replay can transform how you use Heap! A dedicated section of Docs for Session Replay - this is full of detailed guides and documentation on all things Session Replay, from set up to troubleshooting to FAQs. Looking for information on privacy settings? Here’s a dedicated article.As always, we welcome your questions and feedback! Let us know if there’s something you’d like to see or if anything is missing.
Get full context on every user action with integrated session replay. Heap directs you to the exact point in a session that you care about, saving you time and effort.The video below demonstrates how to activate Session Replay on Heap.There’s no need to update your Heap Javascript code but you do need to have a role tied to Manage Data Capture permissions. By default, Admins and Architects have these permissions. Additional Session Replay resources: Heap Blog: Session Replay now integrated into Heap Whitepaper: Bridge the gap between Quantitative Data and Qualitative Insights Request a demoQuestion? Thoughts? Comment below!
HiI’m building a funnel of conversion between event X and event Y, completed in the same session.I’m wondering if it’s possible to somehow create a report with a list of all the event property values for event Y for users who converted in that funnel.
We have heap embedded with Shopify app. We noticed that we don’t receive any events from Safari.Running on Mac OS X 12.6.1Is this a MacOS restriction or Safari restriction?Is there any potential resolution for the same?
we are about to launch new Mobile app (not in Apple store yet, but on TestFlight pointed to our Stage env). I need to create analytics and want to use Visualizer. Did following steps:Logged into my App via Apple phone to make sure it is active Open page “Launch visual labeling for iOS”, tried to scan QR code to pair my device with HEAP Scanning gave me an error - No usable data There is also instruction (You can also use the legacy pairing gesture...) that i did not get how it works. Any suggestions what to do and how i can connect my device? Thank you in advance
HiFollowing the October-22 announcement on the Hubspot data out integration becoming GA - how do I activate it?I’ve been using the Hubspot data-in integration, but I don’t see the new data-out option at all when I view the integration details in my integration tab.
Quick iOS question. We already have an openURL method in our AppDelegate.m file. How do we add Heap? The ‘one-liner’ doesn’t make sense to me, but could someone help?We have 2 similar methods.Our current method: - (BOOL)application:(UIApplication *)application openURL:(NSURL *)url sourceApplication:(NSString *)sourceApplication annotation:(id)annotation{ [RNSplashScreen show]; return [RCTLinkingManager application:application openURL:url sourceApplication:sourceApplication annotation:annotation ]; } - (BOOL)application:(UIApplication *)app openURL:(NSURL *)url options:(NSDictionary<NSString *, id> *) options { if ([self.authorizationFlowManagerDelegate resumeExternalUserAgentFlowWithURL:url]) { return YES; } return [RCTLinkingManager application:app openURL:url options:options];}
Hey folks, We’re just getting Heap up and running at my current company, and as a user researcher I’d love to begin using Heap to increase confidence in insights derived from small sample qualitative research (interviews, usability tests, etc.). Does anyone have a case study or two of combining qual research findings with analytics to either bolster, or refute, or learn additional insights? Thanks, Andrew
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