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Hi there, we’ve build www.feeting.app. An app to turn your sitting meetings into walking ones. We’re using Heap to track usage. We also want to track how many people tap the ‘Hide steps and distance for others’ toggle on this screen: For some reason Heap doesn’t register this tap. We’re using React Native. What are we doing wrong? Or what else can we do to make sure that Heap measures every tap on that toggle?
Hi all,I'm currently using the Live data feed and created an event definition called Settings-Click-Button-Reset. However, I couldn't get any data when looking into the event definition. The Live data feed is tracking the clicks but it's not populating the information to the definition that I create through the Live data feed.The event is the following:Click On: button#id-1085278.btn.btn-warning.js-reset-siteHope you can help me with this. Best regards, Bernardo
Hi. I am exploring Heap as an alternative to Google Analytics as their new platform is awful! I have an urgent use case in which I need to track visits to our home page by referring company. All the initial referral visits have a query parameter like this:<website.com?referral=CompaniesCode>I would love a dashboard where I can see visits per day by company code. We will then want to evolve this to track user journeys based on where they originated from. I couldn’t find any direct help articles so hoping I can get some references and quick start information to help us out here.
I recently noticed that metric graphs are now rounding up the totals. Is there a way to toggle this feature to show the exact total?
Hi, is there a way to get heap data using APIs?like a API to return the page views of each page, we want to use these data in our application.(I saw some documents about heap connect, but we cannot use those data warehouses)
I am using the free version of Heap with react native. I want to implement snapshot properties, but when I go to click on it, I am unable to click on it (it is greyed out and shows a forbidden symbol when you run your cursor over it). Does anyone know why I am having this problem? I am an admin role.
Hi, rather tired of having to manually select a date range of 2 weeks and compare to previous period. Can you please add ‘Last 14 days’ below ‘Last 7 days’ selection? My fingers thank you in advance :)
Hi, there seems to be a bug in one of my existing properties.This property has been unchanged since June and all of a sudden, it has dropped my selected property Additionally, if I try and re-select the property and hit save, I get this error
Hello All,I found a similar question that got me ¾ of the way to my solution (https://community.heap.io/using-the-product-46/export-text-inputs-185?postid=371#post371)I am trying to figure out how to write a query to answer this question: How many times over the past 30 days has a visitor who enter their email address (captured by snapshot) also clicked the Apply Now Button grouped by email address.Is this the way to write that query? Thank you
Hello team,I am using an Android device and trying to integrate Heap Analytics with my project. I am getting this error message "java.net.ConnectException: Failed to connect to heapanalytics.com/:::443" every time I try to connect.Note: I am able to log the events using emulator and other devices. 2022-08-04 12:08:22.668 8576-23264/com.g4app.dev W/Heap: Error connecting to https://heapanalytics.com/api/integrations/android/track: java.net.ConnectException: Failed to connect to heapanalytics.com/:::4432022-08-04 12:08:22.669 8576-23264/com.g4app.dev W/Heap: Batch request failed due to following exception: java.net.ConnectException: Failed to connect to heapanalytics.com/:::443 at com.android.okhttp.internal.io.RealConnection.connectSocket(RealConnection.java:147) Device Details:Device name: OnePlus 7 ProAndroid version: 11Build number: Oxygen OS 11 0.9.1.GM21AA Can you please help me with this? Thank you,Aanal Shah
Hi,Is there any way to identify devices with Android 12L while leveraging the autocaptured properties?We saw that the “Platform” appears as 12.If not, is there a way to capture the Android Platform API? Thanks in advance!
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