Defining Events and Properties

Events and properties are the lifeblood of product analysis. This is the place to talk about them.

  • 129 Topics
  • 327 Replies

129 Topics

jonathan
Heap Employee
jonathanHeap Employee
published in Defining Events and Properties

Engineers Love This One Weird (Google Data Layer) Trick!

Ed note: This article was updated on June 11, 2023 to include code that listens to gtag() calls as well as dataLayer.push()Google’s Universal Analytics stops collecting data in one month, on July 1, 2023. Also, recent rulings related to Google Analytics and HIPAA has health care services providers scrambling for a HIPAA compliant alternative. So making it easy for these people to transition has been top of mind for me. If you’ve already invested in building out your Google Data Layer, it can feel like a pain to ask your engineers to re-implement event tracking and enrichment for another tool like Heap. There are two ways to get this data into Heap without re-work:Using Google Tag Manager (something I plan to write a post on another time, let me know in the comments if you want to see this sooner than later) “Hijacking” the call to dataLayer.push() (which is what your engineers do to put data in it). That’s what this blog post is about.Here’s the basic idea:var originalPush = dataLayer.

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jonathan
Heap Employee
3 months ago
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cody337New Member
asked in Defining Events and Properties

iOS Visual Labeling not working with Flutter setup

My engineer has installed heap using Flutter Bridge https://developers.heap.io/docs/flutter-bridge-installation  When trying to launch iOS visual labeling, the QR code has no data, and the 4 finger method doesn’t work either. Nothing happens at all in either case. The tool recommends adding the Heap SDK with Swift Package Manager, but my engineer has advised that, because of our setup on Flutter, we have to use Flutter Bridge. Is there a way to make this work? Or is there something I can direct my engineer to do to overcome the issue? Or perhaps there’s something simple that I’m missing.  Any advice would be much appreciated!

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C
2 days ago
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jinahlee1234New Participant
asked in Defining Events and Properties

Event Definition - Filtering numeric results only

Hi! I’m trying to define a Pageview event that shares URL “#/order/(numbers)”Include only this format: https://vendoradmin.fashiongo.net/#/order/12345678 Not include: https://vendoradmin.fashiongo.net/#/order/orders  (many more URL variations of this)How can I modify below criteria to achieve that? Thanks! @Matilda

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Scaletrix I Azma Syed
8 days ago
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annedoughertynmNew Participant
asked in Defining Events and Properties

Next destination after homepage?

Hi,We’re contemplating a homepage redesign for an internal product documentation site. We’re trying to figure out where folks who enter the site through the homepage go immediately after that to help inform how we structure the homepage content.I’m not sure if my initial event (attached image) is capturing all the people who start from our homepage.Any advice is most welcome. Thank you,Anne 

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A
9 days ago
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trevdorNew Member
asked in Defining Events and Properties

Getting past a login screen for visual labeling

We load Heap post-login screen, once we’ve established whether a user’s subscription allows behavior tracking.I believe this is why Visual Labeling doesn’t work -- we land on the login screen and no Heap is detected, because it’s genuinely not loaded yet.Is there a way to use Visual Labeling in this case? In our case, we’d just need to enter valid credentials to get Heap to load on the authenticated page.

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T
11 days ago
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GemmaNew Member
asked in Defining Events and Properties

No response when I put the mouse cursor in the input window.

Hi, Team.Page URL : https://mobile.fashiongo.net/#/shop  I'm trying to create a Label event or a Label Page View, but there's no response when I put the mouse cursor in the input window. Please have a look, and check it!Thank you. @jinahlee1234 @Yun 

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16 days ago
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shawnReorg
asked in Defining Events and Properties

How does Heap track logged in users?

I have Heap tracking enabled on my website and there are different levels of access associated with if a user is logged into an account versus if they are a guest. For example, certain content is only available if a user is logged in. Where does Heap track that user property for a session? I am looking at page views and/or other events during a session and want to confirm if the user is currently logged in for that session or not. Any help is appreciated, thanks!

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ALabs I Bhupender
26 days ago
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marcoNew Member
asked in Defining Events and Properties

custom data-attributes not reaching Heap anymore

Dear communityIn our app, we have added custom data attributes to all relevant UI elements (e.g. data-heap="element-name") so that we can correctly and uniquely identify and tag them as events in heap. Until the end of June, everything worked smoothly and the elements were correctly recorded in heap. Since then, all events defined using these data attributes are no longer recorded. All other events continue to arrive in heap. Does anyone have any idea what could be causing this behavior?Best regards, Marco

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M
1 month ago
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ElisabettaFCNew Member
asked in Defining Events and Properties

How to use aria labels as part of snapshot properties?

I’ve created an event tracking when a book is downloaded from our site. I want to add a snapshot property to capture the book name. The closest I have found referencing the book name is the aria-label but I can’t figure out how to use that as part of the property definition.My event is defined as a click on button.Button-module_root__8RX49 with Target Text equals Download.Here’s a screenshot from our site:  

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E
1 month ago
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jinahlee1234New Participant
asked in Defining Events and Properties

Visual Labeling - only selecting specific section (feat. CSS selector)

Hi, For our mobile web, I’d like to collect the clicks for each of the Bottom Menu:Home / New in / Shop / Bag / Account  - icon and text As you can see above, I can do it for ‘Home’ botton.But the rest buttons only select as whole. (picture below) Is there a way to define each without modifying the code? Or would adding a distinct CSS selector for each be the only solve? Thanks!

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Preetam Barik
1 month ago
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knazNew Member
asked in Defining Events and Properties

Live feed doesn't show my events

Hi, I am new to heap and I am trying to find selectors and create event definition via live feed. I have tried following:I can create an event definition through visual labeling but when I want to setup my live feed through “debug in live data feed”, I get error “No user id found. Try again later or contact support”. If I go straight through “Live data feed”, and use heap.userId or my IP address as filters for events, I don’t get any events in live feed.I am following this tutorial for finding selector through live feed. My heap role is `architect`. Did anyone else face this problem? What am I missing?

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K
1 month ago
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b2b_ecomm_guyNew Member
asked in Defining Events and Properties

Capturing values on order confirmation page

Hi Community! New to Heap and I feel silly asking this question since it’s probably obvious. I’ve been reading through other posts and documents, yet still falling short. I’m trying to capture data on the order confirmation page - shipping charges, sub-total, and grand total. I believe snapshot properties are appropriate and have created a event to record the transaction. whenever the order confirmation page is hit and that’s working fine. Then added snapshot properties as seen belowShould I be using the xpath to define the element or some other selector? Thanks in advance and sincerely apologize if this question has been answered already.

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Christy H
Community Manager
1 month ago
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Nick CNew Member
asked in Defining Events and Properties

Attribution of marketing channel by discount code

Our customers are able to use a discount code on checkout. Each of our referral partners has a unique discount code. We currently log a server-side event for all purchases, which includes the discount code used. We’d like to use the discount code to help inform the original marketing/ acquisition channel that the user came in from.e.g. if we get direct traffic, which can’t be otherwise attributed, we’d like to attribute it to the referral partner based on the discount code that was used. We’d then like to be able to report on this, so we can get a complete picture of our channels. The challenge we are encountering is that the discount code is present on the purchase Event, but I want to run the reports based on the User who made the purchase. i.e. what is the discount code used in the first purchase event for the User.How could we accomplish this in heap? or is their another approach that we could take?

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Christy H
Community Manager
1 month ago
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ukaufmanNew Member
asked in Defining Events and Properties

Measuring map data layer

Hi all,I would like to know if it’s possible or if anyone create a practice on how to log/measure users engaging with map data layers?We have similar tool to google maps, that allow users to turn on/off map layers such as satellite, traffic, transit and we would like to measure how our users using it.   

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ALabs l Preetam Barik
1 month ago
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lshoga21New Member
asked in Defining Events and Properties

Visual Label Loading but not appearing

I try to load the visual labeler and it successfully launched the app, however the expected menu bar and actual labeling overlay do not appear. I can use my application like normal.   Repro steps: Launch Visual labeler  See this page  My application is triggered in a different tab, I can log in like normal  Heap tab closes itself No visual labeler bar shows up as would be expected

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ALabs I Shubham Sharma
2 months ago
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pyryNew Member
asked in Defining Events and Properties

Funnel that tracks frequency of event

I want to build a funnel in heap analytics for my web app that would show:Funnel stage 1: people who completed action A once Funnel stage 2: people who completed action A 3 times Funnel stage 3: people who completed action A 10 timesHow can I set this up?

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R
Heap Employee
2 months ago
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assist.toolsNew Member
asked in Defining Events and Properties

Is it possible to prevent events from becoming inactive automatically?

We are working on an enterprise API product, where we don't expect users to login and perform actions on the product UI on a regular basis/frequently. We would like to use Heap to track the user activity on the UI, however the feature in Heap which marks events as inactive if no activity is detected for 72 hours is a blocker for us. We expect "valid" events to be there which should not be treated as inactive just because users did not access it for 3 days. Is there a way to disable this behavior of events becoming inactive? Or at least increase the inactivity time? 

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ALabs l Preetam Barik
2 months ago
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analytics_noob_96New Member
posted in Defining Events and Properties

New to Heap: Seeking Advice on API Usage

Hello Heap Community,I'm new to Heap and I'm trying to understand the best ways to use it. I've read about Heap's autocapture feature, but I've also seen that there are APIs available for things like custom events, dynamic user information, user identity, and custom event properties.As I'm planning my implementation, I'm curious to hear about your experiences: Custom Events: Have you found it necessary to manually send custom events via the Track API? Could you share examples of the types of events you typically track? Dynamic User Information: How often do you track dynamic user information, such as login status or changes in user behavior? Do you use the addEventProperties API for this purpose? User Identity: How do you manage user identity in Heap? Do you use the Identify API to tie together user behavior across platforms, browsers, and devices? Custom Event Properties: Do you define custom event properties to enrich your dataset? If so, what types of properties do you typical

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ellysastanton
Heap Employee
2 months ago
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HeapUser01New Member
asked in Defining Events and Properties

Showing a custom property as title in user list instead of identity

Hi, I’m identifying my customers through their ids in my database. I also gather their email and first/last name using the custom properties function. Is there a way to show their first/last or email instead of their ID as a title when navigating the ui?, like in the users&sessions page?  Right now I have to dig into ‘see more about this user’ to finally get their email and name. It would be much simpler if it was displayed in the list? Thanks 

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K
2 months ago
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schenNew Member
asked in Defining Events and Properties

How to best track order value per purchase

Our product has variable pricing depending on the options you choose. There are different baseline products the user can purchase and then ways to customize that can increase the price. I’d like to track in Heap my total order value (total spent by customers when they check out) as well as be able to  calculate my average order value. That way we can better understand which baseline product brings in the most total value, especially when we’re doing testing and other site changes that impact what baseline products the user sees.

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Christy H
Community Manager
2 months ago
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gaberod18New Member
asked in Defining Events and Properties

Do I need to recreate common events across my page? E.g. Add to cart event on each product display page vs on the homepage.

Hello I am a product manager that inherited Heap as the data analytics platform. We are a medium sized ecommerce site that sells on Shopify. We have multiple product categories and multiple products within each category.I want to measure how many users add to cart on the product display page for Category A vs Category B. I know I can manually create a global add to cart and filter by the path of each product per category, but we have a catalog of over 500 products which would take forever. Is there a better way to do this? Or by creating the event with the visual labeler once, does it account for the category we have?Thanks

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Upasna
2 months ago
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RadicantAndrePLopesNew Member
asked in Defining Events and Properties

Visualising at what times are my users logging in/starting sessions

Hi everyone, first time Heap user here so my apologies if this is already an option and I’m simply ignorant of how to implement it.I’m looking to create a graph for a dashboard showcasing at what time intervals we have users logging in daily for the past day (and hopefully then expand it to an average between intervals over several days), the graph should be able to let us visualise queries like, for example, “how many sessions do we get between 10:00 and 13:00 UST for the past seven days?” - but I can’t seem to get actual timestamp information unto a graph/query.I can view the timestamps for each session start under Data Management > Users and Sessions, but is there any way to get that information usable on a chart?

1
R
2 months ago
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bkatzNew Participant
asked in Defining Events and Properties

How to do time-bounding logic within definitions?

One of the most fundamental properties of any individual Heap event is the timestamp when the event was fired. However, when creating Heap definitions, I don’t see a way to perform time-bounding logic on these timestamps. Specifically, I’d like to add a filter to a definition telling it to only consider timestamps prior to a given fixed date. Does this functionality exist and I’m just overlooking it? Thanks in advance.

1
ALabs l Yash Nautiyal
3 months ago
Trevin
Heap Champion
TrevinHeap Champion
asked in Defining Events and Properties

Feature request: Combo events with improved logic to support changes to event definition over time

Over time, we improve the way we utilize heap by improving our event definitions. Or alternatively, our product changes and we change our heap event definitions to match the changes.  one thing we constantly struggle with is tracking these changes.example:we track completion of a workflow without a custom event, and instead just look at visits to a page url.  This works but is better with a custom event because we realize that workflow is going to be super important. So after 3 months, we then implement a custom event.  There’s no easy way to make a simple continuous view of this because combo events work by recognizing both the pageview and the custom event so will double count. what would be super powerful is two things: Combo events to not double count in the above example. Since the custom event is happening with the page view, it should be counted once.  combo events should support some notion of configuring date ranges for events. Eg. Event A valid until date X, and after Date X

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B
3 months ago
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MatildaNew Participant
asked in Defining Events and Properties

Trim multiple alphabet words from a string (Query)

Hi! I’m trying to get only alphabet words from query string.I used extract regular expression,(a)  it includes ‘%20’ (a space on html) or (b) it only gives me the first word. What expression should I use to get all alphabet words? (a) (b) 

5
Alabs I Shubham Singh
3 months ago

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