Defining Events and Properties

Events and properties are the lifeblood of product analysis. This is the place to talk about them.

  • 106 Topics
  • 272 Replies

106 Topics

jonathan
Heap Employee
jonathanHeap Employee
posted in Defining Events and Properties

Engineers Love This One Weird (Google Data Layer) Trick!

Google’s Universal Analytics stops collecting data in one month, on July 1, 2023. Also, recent rulings related to Google Analytics and HIPAA has health care services providers scrambling for a HIPAA compliant alternative. So making it easy for these people to transition has been top of mind for me. If you’ve already invested in building out your Google Data Layer, it can feel like a pain to ask your engineers to re-implement event tracking and enrichment for another tool like Heap. There are two ways to get this data into Heap without re-work:Using Google Tag Manager (something I plan to write a post on another time, let me know in the comments if you want to see this sooner than later) “Hijacking” the call to dataLayer.push() (which is what your engineers do to put data in it). That’s what this blog post is about.Here’s the basic idea:var originalPush = dataLayer.push;dataLayer.push = function(obj) { if (obj.event) { heap.track(obj.event, flattenObject(obj)) } originalPush.call(

1
julia
Community Manager
3 days ago
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Rotem_FNew Member
asked in Defining Events and Properties

Events not showing across environments

Hello! What could be the reason why i cannot see events across other environments?Two cases for this:custom event defined by the Front End, i defined it in staging but cannot see it in Production. 50 custom events defined by Front End, defined in Dev, can see some of them (15) in staging, cannot see them in production. Thanks in advance!

2
R
21 hours ago
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Courtney_2811New Member
asked in Defining Events and Properties

Distinguishing events when target text is not avaliable

Hi all, I tried having a look through the community feed, but didn’t see exactly this issue. I tried things that looked close and it didn’t solve my problem.First thing is to say that I am not that technical, so please explain anything to me like you would a child.There are times where I’m tagging something and it picks up the target text and labels the event properly like the below, no issues: However, I have two situations that I need to find a solution for. Ideally this would be me solving it within Heap without involving the devs, but if that’s what needs to be done, it would be useful to know that too…If I try to create a target text where it can’t find one, it doesn’t work and each time there’s a click on that link, it will act like it’s something I have not labeled before. For example this, where I’d then go on to add in a target text: To solve this, I tried using F12 and having a look at the HTML and there doesn’t look like there are any differences between the two, which may b

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C
22 hours ago
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TootsieNew Member
asked in Defining Events and Properties

Finding the values of Select List

 I am trying to find out how many time each option is submitted in a select list.  I think I need to use Snapshots but it does not seem to be working? <select id=”x”>   <option value =”1”>1</option>    <option value =”2”>2</option>       <option value =”3”>3</option></select><input type="submit" id=”y” />   

1
Jonas-Heap
Heap Employee
3 days ago
J
Jonathan_TNew Member
asked in Defining Events and Properties

Is it possible to detect whether a customer's mouse is left-clicked or right-clicked?

I am trying to capture if our customer right-clicks on any of our page links on our website, and would like to see the customer journey after that. Is there a way to set up an event to capture right clicking? 

1
G
Heap Employee
12 days ago
J
jamesyoonNew Member
asked in Defining Events and Properties

How to reset or remove a user property

Is there a method to reset a user property in Heap analytics? For instance, suppose we assigned the user property purchased_items a value of iphone for a particular user, but the order got cancelled. In such a case, we would like to remove the item from the property. We attempted to set null or an empty value, but it did not yield the desired result. Although we can set an arbitrary value like an empty array [] or no item, this prevents us from utilizing the is_defined condition when filtering the report.  

2
J
13 days ago
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DjonNew Member
asked in Defining Events and Properties

Initial Landing Page include in a file

Hello all, I’m trying to create a segment with users who has the initial landing page that is contains in a file.I’ve added in the file all the urls. Is it possible to do so? If yes, why do I have no results? Thanks

2
D
13 days ago
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Heaper_ReaperNew Member
asked in Defining Events and Properties

Is there a way to capture toggle events without creating a custom event?

Hi,I’m interested to learn how to capture toggle events without creating a custom event. Have any ideas ? Is snapshots the answer? If yes, can you share more details? Like what would I require my Engineer to add in the code?

1
G
Heap Employee
14 days ago
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KezNew Member
asked in Defining Events and Properties

Event created but not showing that 'an event already exists for this definition.'

I’ve created some events and when looking at visual labelling I have one event that tells me that 'an event already exists for this definition.' but the the others don’t, which suggests there isn’t an existing event defined. However I did create these and can see them in the ‘Definitions’ tab. Any ideas why I might be seeing this discrepancy?Thanks

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ALabs I Bhupender
28 days ago
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andrelbd1New Member
asked in Defining Events and Properties

How can I filter wildcard in only part of a URL?

I would like to create two events using View page criteria.event 1:  Page: visit page Event name: View - Visit URL example: /app/libraries/visit/9d049edc-daeb-4097-a80f-c1cdc7179dd5 event 2: Page: register page Event name: View - Register URL example: /app/libraries/visit/9d049edc-daeb-4097-a80f-c1cdc7179dd5/b32dedef-13aa-4d64-ae6e-36b7d77f90d1 As you can see in the examples, View - Register  URL is a complement of View - Visit, and they are unique events. I defined events criteria as follows:event 1:  Source: Web View page: /app/libraries/visit/* Filter results: Path does not equal /app/libraries/visit/*/* event 2:  Source: Web View page: /app/libraries/visit/*/* When I access "visit page" the event 1 is triggered correctly.However, when I access "register page" both event 1 and event 2 are triggered.How can I set event 1 to not be triggered on the "register page"?

1
A
1 month ago
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brynneNew Member
asked in Defining Events and Properties

Can you define event properties based on the date?

In particular, I’m looking to define an event property to extract the day of week that the event happens on, similar to DATE_PART in sql. Is this possible? Or really any kind of time parsing as a property: day of week, hour of event, etc. 

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B
1 month ago
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JouvaNew Member
asked in Defining Events and Properties

Can Heap User ID be used across different platforms?

Hello everyone!I was wondering if anyone would happen to know if Heap User ID remains the same for every user between website and application? For example,Joe uses an iPhone to view our website (Heap generates a random User ID)Joe then downloads our application on the same device (Heap generates a random User ID again or uses the previously assigned User ID?)

2
J
1 month ago
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robinvkNew Member
asked in Defining Events and Properties

Event definition is not working for a button click

I can’t seem to get the definitions of several events right. Hopefully someone can tell me what I am doing wrong.I have a button ‘Filters’.  The html code involving this button:<div class="webix_el_box" style="width:100px; height:38px"><button type="button" class="webix_button webix_img_btn" style="line-height:32px;" <span class="webix_icon_btn filter-icon" style="max-width:32px;"></span>Filters</button></div>What I tried for event defintion: We are using Webix as a ReactJS framework.

2
R
1 month ago
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PlasticlizzardFrequent Participant
asked in Defining Events and Properties

I get multiple page loads for every page

We are using React to build our pages and on some pages there are “pills” for various filters, when i go to the page Heap counts multiple page loads on that page as the query is built up. The other scenario we have is a slideout, when i close the slide out the page generates more page loads again, even though the page in the background from a user perspective has not changed at all.

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jonathan
Heap Employee
2 months ago
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Shai G.ANew Participant
asked in Defining Events and Properties

Android Devices - Marketing Names

Hi,Is there a plan to “translate” the Android devices into their marketing names?I found this official list on google play -https://storage.googleapis.com/play_public/supported_devices.htmlIt will be so much more useful compared to the current device models.Thanks!

2
S
2 months ago
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jinahlee1234New Participant
asked in Defining Events and Properties

Defining Past Event on Dynamic Page

Hi! We have a fairly dynamic Home Page. Think of Amazon.com during Prime Day and how their website transforms just for a day/week.We did our version of Prime Day last month and trying to see if we could retrospectively analyze using heap other than Page Views. Any chance we could efine or retrieve Clicks or any other non-snapshot, events on the existing page, but after the elements are gone?Guess they’re autocaptured and stored somewhere on Heap anyway but we just don’t know how to retrieve?Any help will be greatly appreciated. Thanks!

2
J
2 months ago
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Yaara_LivecycleKnown Participant
asked in Defining Events and Properties

Supported CSS selectors

Hi,Are sibling CSS selectors supported for defining events?I’ve been trying to use the below selectors to distinguish between 2 instances of an element and neither retrieves any results:[data-label=”x”] + [data-label=”my-button”] [data-label=”y”] ~ [data-label=”my-button”]Thanks for your help

2
Y
2 months ago
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EthanNew Member
asked in Defining Events and Properties

Class Attribute Selection

Hi! I’m having trouble defining a event that tracks clicks on div elements with classes containing a specific substring. Let’s say that substring is “keyword”, so my selector would be div[class*="keyword"] and I would expect click events to be tracked on both <div class=”keyword-1234” /> and <div class=”keyword-abcd” /> . When I view my webpage and query that selector using the browser console, both of those element match correctly; however, I’m not getting any data when I define my event like this. Is there a reason this approach isn’t working? Thanks! 

1
E
2 months ago
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msalvatoreNew Member
asked in Defining Events and Properties

"Identity" not appearing as a property in Definitions even after being set.

We have a funnel that traverses two domains. Our goal is to track user traffic across those domains to get a complete picture of user engagement. Since our visitors will always have an email address, and that email address is always passed via query string from one domain to the other, email is an ideal candidate to use as an identifier. We parse the query string to get the email and then assign that value to the heap object via the identify function: heap.identify(email); This same logic is performed on the second domain. Code for both is included via GTM.I was expecting “Identity” to display in User Properties in Definitions, but it does not. Is there something more we need to do? The documentation mentions using heap.identity, but that seems to be a basic get function that returns, in our case, the email address we set using heap.identify(). What are we missing? 

14
dlad
Community Manager
2 months ago
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alexkaleNew Member
asked in Defining Events and Properties

definition created in live feed doesn't populate any data

I have buttons with onclicks and can see the action in the live feed. I create a definition via the live feed interface but the definition doesn’t populate anything in the reports. It’s a react application. Has anyone else experienced this/

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jonathan
Heap Employee
2 months ago
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RiomantyNew Participant
asked in Defining Events and Properties

Users falling into different mutually exclusive segments

I am trying to define mutually exclusive segments but there are people falling into both. How is this possible? Hopefully the screenshots provide enough context. You can see identity 16912 fell into both ‘Neither’ and ‘Drug Search only’, even though based on my understanding of the event definitions, they should be in only 1 segment

2
R
3 months ago
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RiomantyNew Participant
asked in Defining Events and Properties

Query accidentally recognized as hash?

Example url on our website: https://app.mydrugcosts.com/#/rx-outreach?PharmacyId=844&PharmacyType=6&termId=189805&qty=1&name=Neulasta&form=Solution%20Prefilled%20Syringe&strength=6%20MG%2F0.6ML&days=30&doseId=174&RealDrugId=neulasta I need this event to be tracked but when I add a Query filter for PharmacyId=844 heap reports 0 occurrences of this event. When I change it to a hash filter it seems to work. Any idea why?  

2
R
3 months ago
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HeapUser01New Member
asked in Defining Events and Properties

Showing a custom property as title in user list instead of identity

Hi, I’m identifying my customers through their ids in my database. I also gather their email and first/last name using the custom properties function. Is there a way to show their first/last or email instead of their ID as a title when navigating the ui?, like in the users&sessions page?  Right now I have to dig into ‘see more about this user’ to finally get their email and name. It would be much simpler if it was displayed in the list? Thanks 

1
connie
Heap Employee
3 months ago
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SamuelFritzNew Member
asked in Defining Events and Properties

Segments missing

I am able to create user segments. They do not however show up in my filters for data analysis unless I physically type in the name of each segment. I have several that appear in the dropdown but not all and not the most recent. Is there a limit to the number of segments I can create?

1
dan
Heap Employee
3 months ago
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userfront_ryanNew Member
asked in Defining Events and Properties

Custom user properties not available in filters

I have sent custom user properties for some users. I see these properties in the “Users & Sessions” view as expected. However, they’re not available to select in filters, group-by, or anywhere on the dashboard that I can find, so I’m not sure how to analyze them.I saw that other users had this issue recently during an incident where Heap’s system was degraded, but it looks like that incident was resolved. Do we need the same manual resolution as Ronak-Panda did earlier today?Thanks!Ryan @ Userfront

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dan
Heap Employee
3 months ago

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