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Is there a way to view a list of all the account properties that is comparable to how the user analysis is presented? My developer was asking for an easy way to quickly validate enabling the Account Properties API. The best I could come up with was creating a report that groups by the account properties but I am limited to 4.
Hey everyone.We are using S3 Connection to load data to our Lakehouse. We implemented the identity resolution as per documentation here https://help.heap.io/heap-connect/heap-connect-guide/identity-resolution/What we have noticed is that the user_migrations table always contains only up to 250K rows and as the table strategy for ingestion is not incremental, we are missing on some of the identity resolution for our events and sessions.Is this expected behaviour and known limitation? We haven’t found anything in the documentations mentioning this. Is there a workaround we could rely on?Thanks.
Hi everyone,I'm trying to compute our user accounts age based on the user property createdAt. Following a simple MY SQL coding logic I intend to get the TIMESTAMPDIFF(year, createdAt, now()) to create a new property.Did someone faced this issue before? We have Heap connected to our Salesforce account, however I think if we can compute the account's age directly in Heap it will be easier.Best regards, Bernardo Madeira
Hi,Currently the Load Time event is in milliseconds. I need to have it in seconds, so I need to divide the value by 1000. I'm trying to create a new definition to apply this formula but I can't see where I can do it. Eg: Formula = Load Time / 1000Is this possible to do with Heap? Best regards, Bernardo
Hi all. I have an index page where I want to track the number of clicks for all the links, and there’s 20+ of them. Currently, the Heap reporting feature enables me to add up to 12 events within one report, which means I can’t get one list with all links and I can’t easily understand which links are the most popular. The only workaround I see is to divide links into groups and have separate reports in one dashboard, but you can imagine it’s not perfect to compare data in this way. Does anyone have a better solution?
Hey Heap Community! We’re in the midst of planning and trying to resource for a data lake solution like Snowflake or BigQuery, but it’s at least a few hires away and a few months off. I’ve been looking into other solutions in the short -term to join Heap data with some of our other data sources and came across the Zapier integration that could work for what we’re trying to do. I’m curious if anyone has used it before, if you’ve seen success with it or if there’s another integration that could automate a flow of data from Heap! Thanks!
Hello and welcome to the Heap Community! I’m @davetee - Heap’s Community Manager.The Community is the place to ask questions, share ideas and connect with Heap users. Everyone is invited, from seasoned experts to brand new users. You’ll find great conversations with product leaders, data analysts, designers, marketers and customer success managers that all share a common goal - creating amazing customer experiences in their products.Take a moment to introduce yourselfWhat is your role and in which industry do you work? What would you like to gain from the Community? What would you like to share with the Community?I’ll start I’m Dave. I’ve worked for a number of technology companies (and now Heap!) creating platforms that help people share ideas and connect with others. I want to help Heap users get answers to their questions and create a place to discuss new approaches to product innovation and product strategy. I have experience deploying and managing communities, learning management
Currently extra added properties are being track in every browser even in incognito mode, but when it comes to Firefox, in private mode custom properties are not being tracked with the event, is there any way to track these custom properties in private mode of Firefox?
Hi all,I have salesforce connected to Heap, but I can't create a segment based on Salesforce Account Name. I hav the field available and I can only use it in the filter section when creating a report.This doesn't make much sense to me because it doesn't let me optimize my reports. By creating a segment it's much easier and faster to filter my reports.Hope you can explain me the reason why this is happening.Best regards,Bernardo
I lead our Marketing Analytics team here at Databricks. Databricks is a pre-IPO company leading the Data+AI space that continues to double revenue and size each year! We are moving as a company to our core metrics and business based on product consumption rather than traditional B2B sales pipeline. This means marketing, our self-service funnel, web analytics, and product analytics is at the forefront. I am looking for a senior web analyst who can help lead the charge on this transition. Own our core web data tools (which of course includes Heap), the flow and configuration of the data, analysis, onboard a CDP, and much more. If this sounds like you or someone you know… message me!
Salesforce uses email as the unique identifier. Marketo uses the Person ID. If I use the different identifiers for each integration, does the data ultimately all come together on the Heap Identity? Just want to make sure I don’t have to make adjustments for all integrations to have the same unique identifier in order to get the level of data enrichment and continuity that I need.In my mind I need to make email the same identifier for everything so that it all syncs together but that can’t be the right way to do this--especially when you have several data sources all enriching the customers Heap Identity.
I've got a silly question. What is the difference between "User that has stopped doing" and "user who has not done"? I know semantically there is a difference. But in reports, both of them come with a time span. Ex. User who has Not done a Session in 30 Days. And then lower, there is another filter for the time span you want the report for. SO if I wanted to see Users who have not done, say, an "active session" in the past month, which one would I use, with what timespan?
Hey there! First day on the job as a PM and first day using Heap (during my last gig I strictly used Segment/Mixpanel).Curious: is there a way to define a combo event using an “and” operator? I am trying to create a custom event definition in the Heap interface, which Heap calls “combo” events, and before asking an engineer to write in a custom event tracking call, I’m curious if I can define one myself using a combination of several Heap autocapture events that reliably fire off whenever a user performs a specific action.(Don’t mind the silly placeholder event name)Thanks!
We’re going to cover how to send your Zendesk ticket data into your Heap account. This allows you to analyze your ticket data alongside your product usage data, surfacing insights on what product areas are generating more tickets for your support team and helps you report on the effectiveness of your customer self-service resources. Three great reasons to send Zendesk ticket data to Heap:Get a more complete view of your user engagement across support, product, and documentation websites. Create reports that let you see how effectively your self-service resources deflect support tickets Analyze which users are likely to generate certain types of tickets and take preemptive actions to address them.The setup for this is really easy and should only take a few minutes.Login to your Zendesk Support instance Click the grid icon in the top right corner, click Admin Center In the left menu, under Apps and integrations, click Webhooks Click Actions > Create Webhooks Define the Webhook setti
If you’re interested in building innovative financial products while working with awesome people, check out some of our (many) open opportunities across various products on our Product team here at Upgrade, Inc.!Upgrade is a fintech company that offers affordable and responsible credit, mobile banking and payment products to mainstream consumers. We’re building products that help our customers make good financial decisions so they can build the future they want.Please reach out to me if you are interested in learning more about any of these roles or have any questions!
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