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I think some of our users might be double clicking buttons that they only need to click once. We’re getting some “rage clicks” on things I suspect are less “rage” and more “make sure that button really got kicked because I learned to use a computer in the 90s”, wondering if my hypothesis is correct
Hello and welcome to the Heap Community! I’m @davetee - Heap’s Community Manager.The Community is the place to ask questions, share ideas and connect with Heap users. Everyone is invited, from seasoned experts to brand new users. You’ll find great conversations with product leaders, data analysts, designers, marketers and customer success managers that all share a common goal - creating amazing customer experiences in their products.Take a moment to introduce yourselfWhat is your role and in which industry do you work? What would you like to gain from the Community? What would you like to share with the Community?I’ll start I’m Dave. I’ve worked for a number of technology companies (and now Heap!) creating platforms that help people share ideas and connect with others. I want to help Heap users get answers to their questions and create a place to discuss new approaches to product innovation and product strategy. I have experience deploying and managing communities, learning management
Looking for some help on how to collect a snapshot for product name when a use clicks the add to cart button on a product tile. The add to cart button is technically a form submit.In yellow is the css selector for the tracking of the click “.hh-product-form.block”. In orange is what I am trying to pull in as a snapshot. I also tried using the element selector to grab the product name in the tile, but that doesn’t seem to work either.
Context:We’re trying to track initial purchases of users but are running into an issue where using “unique users” count by day of users who fired our “purchase” event: it is over-counting since a user can purchase on both Day 1 and then on Day 2 and still be unique within each day. My thought was to define a user property that is similar to the default property of “Date First Seen” that is the date or time of first “purchase” event. Is there a way to do this or otherwise back in to initial purchase dates without redefining what properties our event fires with on the backend?
Hi, just asking if anyone might have similar use cases and if so, could you find the data on Heap? And if yes, how do you set it up? This example is for a sign up process: I want to know if I can find the number of users who start a sign up process by device, and then further look into - from those who started the sign up process on desktop/mobile/tablet, how many users eventually completed the sign up process and on which device? Can this be done on Heap? Any insight on this would be appreciated!
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How can I set average daily user? I am asking this, because when I create a chart like daily active users, date range is past year and grouped by month, current month daily users shows 1st of current month. It is not correct. Because if it is SaaS product, 1st of the month can be weekend, or by looking 1st of the month, you cannot say it is daily average users of current month.
Hey all, I’m working through setting up heap for a swiftUI app. I’m interested most in the visual editing to tag events, so it sounds like I need to set up the classic SDK. I’m getting events to fire but I’m hitting two snags: If I go through the install guide, I get stuck at “No data received yet...”. Though, if I go to the live feed, I do see my events getting tracked. If I go to the visual editor, I get a screen that indicates I haven’t set up the app (it says “Heap must be set up on your website or mobile app.”). Which again is odd because I am seeing the events fire with my current setup.I have heap set up as so:Grabbed the package from SPM here: https://github.com/heap/heap-ios-sdk.gi In my app delegate I have the following: Heap.initialize("YOUR_APP_ID") Also using Chrome as the browser. Any insights would be greatly appreciated!
Hello,For my company which is Fintech for B2B - we want to understand what visitors are doing after visiting the homepage. for “ took a different path or dropped off” How is the ration calculated? does this percentage include both users who navigated to a different page of the site and those who left the site entirely? Also, how is the 'different path' typically defined in this context? why in this journey, we see another fork with the same event? for instance here it’s “home page view” - any reasons or explanations?
I am trying to delete a user through the user deletion api - https://heapanalytics.com/api/public/v0/user_deletion. The status being returned is pending. After a day I checked the status again it was set to completed , but the user has not been deleted. I want to know if I am missing some steps , are there any permissions required that need to be set up ? Also , how long it takes for the status to change from pending to completed ?
Hello, We’re just investigating our use of Heap and noticed that adblockers are preventing the autocapture of data in some cases. What are the different ways other companies are mitigating the issue of adblockers please? (I have seen this article, but wanted to understand what everyone else is doing)Thanks :)
Hey all, I’m looking to use Google Tag Manager with the Heap addUserProperties API to attach pieces of info to users like buying stage, domain, etc. via another source I’ve gathered through another tag. However, I’m not sure when to call this API or how often within Google Tag Manager. Is it best practice to call the API in the same JS script that loads heap directly after the heap.load function? Or do I need to set up another tag for the API call? Either way, it seems like this API call will fire at least once per page, which I am not sure is best practice. Any help here is much appreciated. Thanks!
I’ve followed the Heap React Native setup guide, and able to get basic user data and manually coded tracking events sent to Heap, but none of autotracking touching events. Since Expo Router is a filed based router that not exposing NavigationContainer. So I’m skipped this step.To my understood, I should still be able to see autotracked touching events. But I’m not actually seeing them. Why?
Hello,I’m trying to understand how often users perform two different events in the same session, for several events across our product. I know how to use Heap to answer the question, “In how many sessions did a user Perform Event 1 and Event 2.” But what I’m struggling to do is to create that analysis at scale.Ideally I’d like to create a table like this, where each cell is the number of sessions in which those two events were both performed.Can anyone help me find a way to do this in Heap? I don’t necessarily need the pretty table, just a way to find the answer more quickly than asking Heap for each combination individually.
Hello, I’m building a board for my company. I went through some guides but could not findIs it possible to calculate the sum of property? for example, for an event X - X landing page are participating in this.Can I retrieve the X landing page only?Also, I’m trying to find a way how to retrieve the last before a sequence of events were made.Is this possible? thanks
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