We are a web-based hybrid app and don’t have a tone of users. Using the app does not require creating an account (but you can). We are using Heap Identify.People in the company frequently use the app to test different features, or check on its functionality. This frequently involves reinstalling the app and using it as a “fresh” user without creating an account.I’d like to be able to create a segment that combines all our company members’ devices so that the data points generated by them can be filtered out from the dashboards.Is there a way to do it? Current thinking: I know Heap creates a unique User ID, but afaiu, this only persists across sessions but not across devices and not in a case when the user reinstalls the app. Are there other ways to approach it, e.g. by registering test devices, or sth else?
Hello! What could be the reason why i cannot see events across other environments?Two cases for this:custom event defined by the Front End, i defined it in staging but cannot see it in Production. 50 custom events defined by Front End, defined in Dev, can see some of them (15) in staging, cannot see them in production. Thanks in advance!
Hi all, I tried having a look through the community feed, but didn’t see exactly this issue. I tried things that looked close and it didn’t solve my problem.First thing is to say that I am not that technical, so please explain anything to me like you would a child.There are times where I’m tagging something and it picks up the target text and labels the event properly like the below, no issues: However, I have two situations that I need to find a solution for. Ideally this would be me solving it within Heap without involving the devs, but if that’s what needs to be done, it would be useful to know that too…If I try to create a target text where it can’t find one, it doesn’t work and each time there’s a click on that link, it will act like it’s something I have not labeled before. For example this, where I’d then go on to add in a target text: To solve this, I tried using F12 and having a look at the HTML and there doesn’t look like there are any differences between the two, which may b
Hello, I want to use percentiles instead of averages to solve questions like:Whats the % of my users that do something X times? My end goal is to be able to say90% of my users did a specific thing X times75% of my users did that same thing Y times Thanks you!
Hey All, I’ve got several charts up and running based on users and user sessions. I’d like to find a way to filter out internal users. That doesn’t seem to be a standard field I can filter on. I’m thinking either filtering based on email or account name? Any guidance is appreciated, thanks!
Google’s Universal Analytics stops collecting data in one month, on July 1, 2023. Also, recent rulings related to Google Analytics and HIPAA has health care services providers scrambling for a HIPAA compliant alternative. So making it easy for these people to transition has been top of mind for me. If you’ve already invested in building out your Google Data Layer, it can feel like a pain to ask your engineers to re-implement event tracking and enrichment for another tool like Heap. There are two ways to get this data into Heap without re-work:Using Google Tag Manager (something I plan to write a post on another time, let me know in the comments if you want to see this sooner than later) “Hijacking” the call to dataLayer.push() (which is what your engineers do to put data in it). That’s what this blog post is about.Here’s the basic idea:var originalPush = dataLayer.push;dataLayer.push = function(obj) { if (obj.event) { heap.track(obj.event, flattenObject(obj)) } originalPush.call(
Ashburn, Virginia is the source of 90% of our spam/bot traffic, so much that analytics are unusably skewed without filtering it out. Is there a method to stop logging all traffic from this city? It comes from too many IPs to block one-by-one at the IP level.I understand this is a crude method and will block some real traffic from being measured, but that’s fine with me.
I’m wondering if there’s a way do narrow down a chart to a specific page on our site, and be able to see all events that occurred on a single page or a group of pages. This would be similar to event labels that Universal Analytics has and something that GA4 does NOT have.
Hello! Is it possible to integrate ad spend from platforms like Meta or Google to Heap?
We’ve added a number of custom events. We can see they are being recorded when checking the Properties view.However, when trying to create a report to filter for Sessions where an event containing “MoodChange” has happened in the last 30 days the count shows zero. See here:(The same happens if the operator is wildcard contains)QUESTiON: How can we make this count work?In addition, below in the dropdown, we can see there are many events with a label that contains the string MoodChange — they only differ by the final number after the underscore. But, in the view in Properties (1st screenshot above) we can only see one type of event, the one that ends with “_1”.QUESTiON: Why is that?We’d ideally have the label be e.g. mindfulMed_totalMoodChanceMinus8to18_ and the value that’s captured be the number that follows after the final underscore.QUESTION: Is this possible, if so how? (Feel free to just link to the relevant parts of the doc, cos maybe we missed sth in the setup.)Thanks in advance!
I am trying to find out how many time each option is submitted in a select list. I think I need to use Snapshots but it does not seem to be working? <select id=”x”> <option value =”1”>1</option> <option value =”2”>2</option> <option value =”3”>3</option></select><input type="submit" id=”y” />
I’m trying to capture averages per user across multiple accounts and found the below article, but the drop down for finding Average per user does not exist.https://help.heap.io/chart-examples/engagement/see-the-average-event-count-per-user-over-time/ Analyze > Usage over Time > Graph (no option for Average per user)
Hi,I’m trying to figure out where people go after hitting our homepage. I don’t want to know if they go to a specific place (an event).I want to know what their organic path is through the site without predefining a next step.Is there a way to do that in Heap? Thanks,Anne
Does Heap offer automatically generated reports? For example, can I automatically generate a report that gets posted to slack or sent to employees emails every morning? I know that I can do this for individual charts, but can I do this for dashboards?
I am trying to capture if our customer right-clicks on any of our page links on our website, and would like to see the customer journey after that. Is there a way to set up an event to capture right clicking?
Is there a method to reset a user property in Heap analytics? For instance, suppose we assigned the user property purchased_items a value of iphone for a particular user, but the order got cancelled. In such a case, we would like to remove the item from the property. We attempted to set null or an empty value, but it did not yield the desired result. Although we can set an arbitrary value like an empty array [] or no item, this prevents us from utilizing the is_defined condition when filtering the report.
Hello all, I’m trying to create a segment with users who has the initial landing page that is contains in a file.I’ve added in the file all the urls. Is it possible to do so? If yes, why do I have no results? Thanks
Hi,I’m interested to learn how to capture toggle events without creating a custom event. Have any ideas ? Is snapshots the answer? If yes, can you share more details? Like what would I require my Engineer to add in the code?
e-commerce website: I want to build a journey map to see how customers are interacting with the product page. On this page, one thing a customer can do is choose different colors and sizes for the apparelStarted with a basic journey.Step 1 - view a product pageStep 2 - Add to Cart Before defining the size/color toggle, when I click to see other branches, I see other paths such as other pages the customer went to, but nothing about the toggle. Even after I defined the toggle, I needed to explicitly add that event into the journey; and then it showed over half the customers did that before adding to cart. Why doesn’t Heap auto-detect this?
Hi all, I’m attempting to answer the following question in Heap: How much traffic goes to our various error pages?400 Bad request 401 Unauthorized 403 Forbidden 404 Page not found 5xx Server error Is this possible to answer with Heap? To answer this, would it require that we have specific pages for each error? Is this more of an engineering question? Thanks in advance for your wisdom fellow Heapsters.
One challenge I am having is that with our application, you can be signed in or signed out, and we want to view metrics for things like sessions for just people signed in versus all events. How can we filter to just events where the user is signed in?
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The way I understand this, any visitor of my website can get hold of the heap application id that my website is using and then integrate it in their website by simply replacing the heap id placeholder in the common heap installation code that we paste in index.html. Is this a possible scenario? If yes, how to prevent a malicious visitor from polluting my heap applications’ data by misusing the id this way (e.g. whitelisting domains)?
Hi everyone! I’m having a problem where my funnel data is not matching the same data when isolated by individual events. Example (images below): the number of completed sign ups I have in the funnel view is 0 but when I filter for the metric just with a metric card, I have 2. Any thoughts on how I can troubleshoot this?
When I try to create a new environment, I see a list of recommendations form Heap on when and when not to create a new environment (PFA). I am interested to know why the recommendation is against creating a new environment for a completely different website. One reason I could think of is that the dashboards are shared across different environments of a project and we might want different dashboards for different projects. But other than this, would there be any issues in creating different environments for different websites?
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