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chriskNew Member

asked in Defining Events and Properties

How are rage clicks defined in heap? What is minimum number of clicks on an element?

I think some of our users might be double clicking buttons that they only need to click once. We’re getting some “rage clicks” on things I suspect are less “rage” and more “make sure that button really got kicked because I learned to use a computer in the 90s”, wondering if my hypothesis is correct

5 days ago

RachelSENew Member

asked in Defining Events and Properties

How can I record how many times my page is translated by extensions such as Google Translate?

My site is only in English but we get reports that not all our users speak English. Is there any way to see how often it is being translated?

5 days ago

daveteeHeap Employee

posted in Get Started in the Community

New Community Member Introductions!

Hello and welcome to the Heap Community! I’m @davetee - Heap’s Community Manager.The Community is the place to ask questions, share ideas and connect with Heap users. Everyone is invited, from seasoned experts to brand new users. You’ll find great conversations with product leaders, data analysts, designers, marketers and customer success managers that all share a common goal - creating amazing customer experiences in their products.Take a moment to introduce yourselfWhat is your role and in which industry do you work? What would you like to gain from the Community? What would you like to share with the Community?I’ll start I’m Dave. I’ve worked for a number of technology companies (and now Heap!) creating platforms that help people share ideas and connect with others. I want to help Heap users get answers to their questions and create a place to discuss new approaches to product innovation and product strategy. I have experience deploying and managing communities, learning management

5 days ago

pdimartinisNew Member

asked in Using the Product

How to create a snapshot for product tile add to cart button (form) Shopify

Looking for some help on how to collect a snapshot for product name when a use clicks the add to cart button on a product tile. The add to cart button is technically a form submit.In yellow is the css selector for the tracking of the click “.hh-product-form.block”. In orange is what I am trying to pull in as a snapshot. I also tried using the element selector to grab the product name in the tile, but that doesn’t seem to work either.

5 days ago

brynneNew Member

asked in Defining Events and Properties

Is there a way to define the "date/time first {event} done" for a user, similar to Date First Seen?

Context:We’re trying to track initial purchases of users but are running into an issue where using “unique users” count by day of users who fired our “purchase” event: it is over-counting since a user can purchase on both Day 1 and then on Day 2 and still be unique within each day. My thought was to define a user property that is similar to the default property of “Date First Seen” that is the date or time of first “purchase” event. Is there a way to do this or otherwise back in to initial purchase dates without redefining what properties our event fires with on the backend?

13 days ago

TimNew Member

asked in Defining Events and Properties

Daniel JCommunity Manager

posted in Using the Product

Workshop Wednesday | Mastering advance charts in Heap

If you're ready to take your data analysis skills to the next level or look at your results with a new lens, don't miss out on this month's Workshop Wednesday. Join us for an in-depth exploration of some powerful, new charts in Heap that enable you to:Track the success of your users and gain insights into how to grow your user base Measure the success of your product changes by easily comparing events in multiple ways Understand how new users are reaching your site or app to identify your most valuable channelsDon't miss out on this chance to elevate your analytics game – check out the recording here!

19 days ago

savrunNew Member

asked in Using the Product

How do I set average daily users

How can I set average daily user? I am asking this, because when I create a chart like daily active users, date range is past year and grouped by month, current month daily users shows 1st of current month. It is not correct. Because if it is SaaS product, 1st of the month can be weekend, or by looking 1st of the month, you cannot say it is daily average users of current month.

20 days ago

brodNew Member

asked in Defining Events and Properties

Is there a specific way to set up a SwiftUI app with the classic SDK?

Hey all, I’m working through setting up heap for a swiftUI app. I’m interested most in the visual editing to tag events, so it sounds like I need to set up the classic SDK. I’m getting events to fire but I’m hitting two snags: If I go through the install guide, I get stuck at “No data received yet...”. Though, if I go to the live feed, I do see my events getting tracked. If I go to the visual editor, I get a screen that indicates I haven’t set up the app (it says “Heap must be set up on your website or mobile app.”). Which again is odd because I am seeing the events fire with my current setup.I have heap set up as so:Grabbed the package from SPM here: https://github.com/heap/heap-ios-sdk.gi In my app delegate I have the following: Heap.initialize("YOUR_APP_ID") Also using Chrome as the browser. Any insights would be greatly appreciated!

21 days ago

DjonNew Member

asked in Using the Product

Journey question

Hello,For my company which is Fintech for B2B - we want to understand what visitors are doing after visiting the homepage. for “ took a different path or dropped off” How is the ration calculated? does this percentage include both users who navigated to a different page of the site and those who left the site entirely? Also, how is the 'different path' typically defined in this context? why in this journey, we see another fork with the same event? for instance here it’s “home page view” - any reasons or explanations?

22 days ago

SwarnimaNew Member

asked in Get Started with Heap

User deletion api

I am trying to delete a user through the user deletion api - https://heapanalytics.com/api/public/v0/user_deletion. The status being returned is pending. After a day I checked the status again it was set to completed , but the user has not been deleted. I want to know if I am missing some steps , are there any permissions required that need to be set up ? Also , how long it takes for the status to change from pending to completed ?

25 days ago

rachelllNew Member

asked in Using the Product

How are others bypassing adblockers?

Hello, We’re just investigating our use of Heap and noticed that adblockers are preventing the autocapture of data in some cases. What are the different ways other companies are mitigating the issue of adblockers please? (I have seen this article, but wanted to understand what everyone else is doing)Thanks :)

25 days ago

amarsdenNew Member

asked in Defining Events and Properties

addUserProperties API through Google Tag Manager

Hey all, I’m looking to use Google Tag Manager with the Heap addUserProperties API to attach pieces of info to users like buying stage, domain, etc. via another source I’ve gathered through another tag. However, I’m not sure when to call this API or how often within Google Tag Manager. Is it best practice to call the API in the same JS script that loads heap directly after the heap.load function? Or do I need to set up another tag for the API call? Either way, it seems like this API call will fire at least once per page, which I am not sure is best practice. Any help here is much appreciated. Thanks!

26 days ago

HaoyuNew Member

asked in Get Started with Heap

How to setup Heap with React Native & Expo with Expo Router

I’ve followed the Heap React Native setup guide, and able to get basic user data and manually coded tracking events sent to Heap, but none of autotracking touching events. Since Expo Router is a filed based router that not exposing NavigationContainer. So I’m skipped this step.To my understood, I should still be able to see autotracked touching events. But I’m not actually seeing them. Why?

26 days ago

mwintersNew Member

asked in Making Data-Driven Decisions

Table Showing Sessions with Multiple Events

Hello,I’m trying to understand how often users perform two different events in the same session, for several events across our product. I know how to use Heap to answer the question, “In how many sessions did a user Perform Event 1 and Event 2.” But what I’m struggling to do is to create that analysis at scale.Ideally I’d like to create a table like this, where each cell is the number of sessions in which those two events were both performed.Can anyone help me find a way to do this in Heap? I don’t necessarily need the pretty table, just a way to find the answer more quickly than asking Heap for each combination individually.

26 days ago

paullNew Member

asked in Connectors and Integrations

For SendGrid integration, what are the minimum permissions for the API Key?

Trying to set up a SendGrid API Key for integration with Heap and I want to know what the minimum setting would be. They are not called out in the help document.

27 days ago

Yaara_LivecycleKnown Participant

asked in Connectors and Integrations

Hubspot data-out integration

HiFollowing the October-22 announcement on the Hubspot data out integration becoming GA - how do I activate it?I’ve been using the Hubspot data-in integration, but I don’t see the new data-out option at all when I view the integration details in my integration tab.

28 days ago

DjonNew Member

asked in Using the Product

how to do it?

Hello, I’m building a board for my company. I went through some guides but could not findIs it possible to calculate the sum of property? for example, for an event X - X landing page are participating in this.Can I retrieve the X landing page only?Also, I’m trying to find a way how to retrieve the last before a sequence of events were made.Is this possible? thanks

29 days ago

Yuvaraj ANew Member

posted in Using the Product

Is setAppId available for web application?

I could see, there is an Client API setAppId for the IOS and React Native. Is it available for web application? If not, kindly give it a release, it would be really useful in many real time use cases.

1 month ago

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