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New user properties cannot be found in definitions

  • 16 February 2023
  • 3 replies
  • 73 views
C
Userlevel 1
Badge +1

Hello, we added some new properties from web app using the API

heap.addUserProperties({ Name: 'Alice Smith', Profession: 'Data Scientist' });

mentioned in https://developers.heap.io/reference/adduserproperties

after user visits the page, we can see the new properties in Users & Sessions, but cannot find in Definitions - Properties, also cannot filter by the new properties.

Could you help with this?

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Best answer by Chen 23 February 2023, 01:45

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3 replies

P
Userlevel 3
Badge +3

I am getting this problem too.

B
Badge

Same, we are also getting this problem. Also even when calling identify, we’re not seeing the user ids for users in Heap update even though we’re verifying the network calls to Heap are successful.

C
Userlevel 1
Badge +1

This problem has been solved manually by Heap support. Thanks

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