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Unable to find user Properties in my users and sessions

  • 11 February 2023
  • 4 replies
  • 69 views
B
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Hi I am a new Heap user. I have been trying to create a new User properties .

In my signup page I am trying to add email of the user that has signed up in my page as a parameter.

But it’s not having any effect, as I am unable to see it anywhere.

Here is my code
 window.heap.addUserProperties({'email' : finalobj.email});
where finalobj is an object which contains login details.

Has anyone else ever run into this issue?

Thank you so much,

 

 

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Best answer by jonathan 15 February 2023, 01:45

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4 replies

Frank Martens
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Hi boredPanda!

Hope you’re having a wonderful week! Happy to help…

 

 

Not sure if you are aware, but you might be best served by using “heap.identify()” when a user “signs up.” More information can be found here: https://developers.heap.io/docs/using-identify
 

Let me know if you have more questions. Happy to help!


Regards

-Frank Martens

jonathan
Rank
Userlevel 5
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@boredPanda As a general note, you have probably seen other comments with similar complaints. There is presently some latency in the system which our engineers are working to resolve. This is not normal behavior.

julia
Rank
Userlevel 3
Badge +3

Hi @boredPanda ! Are you still experiencing issues? 

As Jonathan mentioned in the comment above, there were previously some latency issues. Moving forward our engineering team has marked this incident as resolved.

Here’s our status page for reference: https://status.heap.io/ 

B
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Thank you so much, It’s working fine now!
 

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