Solved

Fresh account: Heap says my user has 72 events, but events page is empty. Is my account bugged?

  • 9 August 2023
  • 1 reply
  • 28 views

Badge

I just setup a fresh (free trial) account and installed the tag and clicked around.

Sure enough in "users-and-sessions" page I see a new user session with 72 events.

But when I click the “export-events” page it tells me to install Heap.

I was expecting to see this view

Are my expectation wrong - or is my page/account bugged?

icon

Best answer by Christy H 9 August 2023, 23:47

View original

1 reply

Userlevel 4
Badge +3

Hi @ACoolman ,

Your expectation is not wrong, it just takes us a bit to populate that page! We like to wait to capture a bit of data so that we can truly surface the most common events on your site. If you check back now, you will likely see it populated.

Reply