Using the Product

A space to discuss general Heap usage

  • 181 Topics
  • 368 Replies

181 Topics

Marina Garcia
Marina GarciaNew Member
asked in Using the Product

How can I know the percentage of my users that do something X times?

Hello, I want to use percentiles instead of averages to solve questions like:Whats the % of my users that do something X times? My end goal is to be able to say90% of my users did a specific thing X times75% of my users did that same thing Y times Thanks you!

3
ALabs I Bhupender
2 days ago
L
lkswartzNew Member
asked in Using the Product

Filter out internal users

Hey All, I’ve got several charts up and running based on users and user sessions. I’d like to find a way to filter out internal users. That doesn’t seem to be a standard field I can filter on. I’m thinking either filtering based on email or account name? Any guidance is appreciated, thanks!

3
Christy H
Community Manager
3 days ago
C
CrosshatchNew Member
asked in Using the Product

Possible to prevent logging data from city?

Ashburn, Virginia is the source of 90% of our spam/bot traffic, so much that analytics are unusably skewed without filtering it out. Is there a method to stop logging all traffic from this city? It comes from too many IPs to block one-by-one at the IP level.I understand this is a crude method and will block some real traffic from being measured, but that’s fine with me.

1
Jonas-Heap
Heap Employee
3 days ago
A
austinjoyceNew Member
asked in Using the Product

Page Interactions/Events

I’m wondering if there’s a way do narrow down a chart to a specific page on our site, and be able to see all events that occurred on a single page or a group of pages.  This would be similar to event labels that Universal Analytics has and something that GA4 does NOT have. 

1
Jonas-Heap
Heap Employee
3 days ago
M
marta_mindeaseNew Member
asked in Using the Product

Custom event properties not available in filters

We’ve added a number of custom events. We can see they are being recorded when checking the Properties view.However, when trying to create a report to filter for Sessions where an event containing “MoodChange” has happened in the last 30 days the count shows zero. See here:(The same happens if the operator is wildcard contains)QUESTiON: How can we make this count work?In addition, below in the dropdown, we can see there are many events with a label that contains the string MoodChange — they only differ by the final number after the underscore. But, in the view in Properties (1st screenshot above) we can only see one type of event, the one that ends with “_1”.QUESTiON: Why is that?We’d ideally have the label be e.g. mindfulMed_totalMoodChanceMinus8to18_ and the value that’s captured be the number that follows after the final underscore.QUESTION: Is this possible, if so how? (Feel free to just link to the relevant parts of the doc, cos maybe we missed sth in the setup.)Thanks in advance!

2
Jonas-Heap
Heap Employee
3 days ago
A
akitsenNew Member
asked in Using the Product

Can't seem to figure out how to do an Average Per User

I’m trying to capture averages per user across multiple accounts and found the below article, but the drop down for finding Average per user does not exist.https://help.heap.io/chart-examples/engagement/see-the-average-event-count-per-user-over-time/ Analyze > Usage over Time > Graph (no option for Average per user)  

3
Christy H
Community Manager
4 days ago
A
annedoughertynmNew Member
asked in Using the Product

Organic path through a site?

Hi,I’m trying to figure out where people go after hitting our homepage. I don’t want to know if they go to a specific place (an event).I want to know what their organic path is through the site without predefining a next step.Is there a way to do that in Heap? Thanks,Anne

3
C
6 days ago
K
kiraspeerNew Member
asked in Using the Product

Automatically generated Heap reports

Does Heap offer automatically generated reports? For example, can I automatically generate a report that gets posted to slack or sent to employees emails every morning? I know that I can do this for individual charts, but can I do this for dashboards?

3
julia
Community Manager
12 days ago
A
AC2023New Member
asked in Using the Product

Heap Journeys: Defining Branches

e-commerce website:  I want to build a journey map to see how customers are interacting with the product page.  On this page, one thing a customer can do is choose different colors and sizes for the apparelStarted with a basic journey.Step 1 - view a product pageStep 2 - Add to Cart Before defining the size/color toggle, when I click to see other branches, I see other paths such as other pages the customer went to, but nothing about the toggle.  Even after I defined the toggle, I needed to explicitly add that event into the journey; and then it showed over half the customers did that before adding to cart.  Why doesn’t Heap auto-detect this?

3
A
17 days ago
Chase Sommer Loves Heap omg
Chase Sommer Loves Heap omgNew Participant
asked in Using the Product

Possible to track web errors like 400, 401, 403... ?

Hi all, I’m attempting to answer the following question in Heap: How much traffic goes to our various error pages?400 Bad request 401 Unauthorized 403 Forbidden 404 Page not found 5xx Server error Is this possible to answer with Heap? To answer this, would it require that we have specific pages for each error? Is this more of an engineering question? Thanks in advance for your wisdom fellow Heapsters.

1
dlad
Community Manager
17 days ago
D
Dillon DohertyNew Member
asked in Using the Product

How I split apart signed in events from signed out events in Heap?

One challenge I am having is that with our application, you can be signed in or signed out, and we want to view metrics for things like sessions for just people signed in versus all events. How can we filter to just events where the user is signed in? 

2
D
17 days ago
G
Gokul_PandaNew Participant
asked in Using the Product

Can someone misuse my heap application id in their own application/website?

The way I understand this, any visitor of my website can get hold of the heap application id that my website is using and then integrate it in their website by simply replacing the heap id placeholder in the common heap installation code that we paste in index.html.  Is this a possible scenario? If yes, how to prevent a malicious visitor from polluting my heap applications’ data by misusing the id this way (e.g. whitelisting domains)? 

3
julia
Community Manager
21 days ago
K
kiraspeerNew Member
asked in Using the Product

My funnel data does not match metric cards

Hi everyone! I’m having a problem where my funnel data is not matching the same data when isolated by individual events. Example (images below): the number of completed sign ups I have in the funnel view is 0 but when I filter for the metric just with a metric card, I have 2. Any thoughts on how I can troubleshoot this? 

1
ALabs I Bhupender
24 days ago
G
Gokul_PandaNew Participant
asked in Using the Product

Why not create a new environment instead of a new project for a different website of my organization?

When I try to create a new environment, I see a list of recommendations form Heap on when and when not to create a new environment (PFA). I am interested to know why the recommendation is against creating a new environment for a completely different website. One reason I could think of is that the dashboards are shared across different environments of a project and we might want different dashboards for different projects. But other than this, would there be any issues in creating different environments for different websites?

1
ALabs I Bhupender
24 days ago
Y
Heap Employee
YouyouHeap Employee
posted in Using the Product

Heap's Monthly Releases in a Minute (M&M) - April 2023

https://app.vyond.com/videos/53926885-de31-4cbc-b790-b1e8c4575c7fThis past April, we celebrate our Resource Hub in the same month as National Pet Day!Got questions or have something to add? Post them below!M&M’s are Monthly updates & in a Minute - 1 minute long videos that show you the top product updates from the Heap team!  (And meet the Heap cats 🐈 and dogs 🐶!)

0
Y
Heap Employee
25 days ago
M
maryyooNew Member
asked in Using the Product

PLEASE HELP ME! I accidentally saved on an existing "Usage over time" instead of creating a new one. How do I REVERT to the old one???

PLEASE HELP ME! I accidentally saved on an existing "Usage over time" instead of creating a new one. How do I REVERT to the old one???

2
Christy H
Community Manager
26 days ago
J
J to the MaxNew Member
asked in Using the Product

Linking to stuff in Heap

I feel like this should be an easy one but haven’t found anything in the docs. Possibly just looking in the wrong place.   I would like to create a link to a user in the users and sessions section based on the users identity.  Is there some type of parameters I can use to link directly to that.     What I would like to use it for is in our admin dashboard make it so that customer support can click on a link that takes them directly to that users session so that they can see how they used the app.  

2
J
27 days ago
G
Gokul_PandaNew Participant
asked in Using the Product

What kind of sensitive data Heap might capture if I choose "Do no redact any data attributes"

I was wondering what the implications of choosing “Do not redact any data attributes” could be. Would Heap capture any passwords or any other class of sensitive data that we have to be cautious about?

1
DJ East
Heap Employee
27 days ago
S
Shai G.ANew Participant
asked in Using the Product

Is there a way to measure the number of sessions were a sequence of events was performed?

Hi community,Our team is looking for a way to measure the % of sessions in which a sequence of events occurred (or even just several events in the same session without a sequential limitation) .We are well aware of the option to analyze this on a user basis, but it’s important for us to ask the question on a session basis.Is there any way to run such query? Thanks! 

2
DJ East
Heap Employee
27 days ago
L
leyvaiNew Member
asked in Using the Product

Visual Labeling Not Working (Even Though Snippet Works)

As the title suggest, it fails to load even though the snippet is properly tracking the website with no issues.  

1
ALabs I Bhupender
28 days ago
S
Shai G.ANew Participant
asked in Using the Product

New User Session View - how can we jump to a specific date?

Hi,We are finding ourselves scrolling endlessly in the “see all sessions” screen in the scenario of looking for a session from 10 days ago, of a very active user with dozens of daily sessions.The session dates filter is not working…Any ideas how we can improve our search?

3
S
29 days ago
S
SpotliteProdNew Member
asked in Using the Product

IFrame permissions/security

Hi there. I’m using heap analytics in my web app and i wanted to display a heap dashboard in an iframe element. But when i tried to deploy it, it shows an empty iframe with the error “heapanalytics.com is blocked”. I think it’s some sort of security permission that is not allowing the dashboard (or in this case the login page to access said dashboard) to be displayed. Any suggestions on how to handle this? Because it was kind of a needed feature that the metrics were indeed displayed on the site and not on a new tab on the browser

1
R
Heap Employee
1 month ago
A
annedoughertynmNew Member
asked in Using the Product

Create a report for last page of session?

I’m trying to find out where folks exit my site. I don’t especially care if it’s because they close the browser or their session time “expires.”  I just want to know the thing they stopped on when they quit engaging with the site. The Landing Page event will tell me the first page of a session. What is the equivalent for an exit page?

1
ALabs I Bhupender
1 month ago
T
tgounotNew Member
asked in Using the Product

Track messaging system

Hi everyone, I would like to track onsite messaging system, especially when a user sends a message. But he/she can send a message by clicking on a specific element (and that’s easy to track the event), but also by clicking on “Enter” key (desktop or mob). Is it possible to track event when someine click on “Enter” key ? ThanksThomas

1
Christy H
Community Manager
1 month ago
Daniel J
Community Manager
Daniel JCommunity Manager
posted in Using the Product

Workshop Wednesday | Answer your top business questions using Heap

 Another month and another Workshop Wednesday session! Have you ever asked yourself “How do I answer this question in Heap?” Of course you have! Whether you just started using Heap or could benefit from a quick refresher, this workshop is for you. We covered the fundamentals of how Heap’s data engine works so you can leverage it like a pro. By the end of this session you’ll be using query modifiers like Filters and Group Bys to extract the greatest insights from your data, so you can deliver valuable insights to your organization.Watch the webinar here

0
Daniel J
Community Manager
1 month ago

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