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Using the Product

Using the Product

A space to discuss general Heap usage

212 Topics
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212 Topics

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JalbersNew Member

asked in Using the Product

TZ2New Member

asked in Using the Product

No Data for the users

Hey, we’re seeing quite a bit of No Data in the User column. Has anyone experienced this before, know why and potential solutions? Thank you

2 days ago

majagarNew Member

asked in Using the Product

Heap does not capture clicks in iframe

Hello there,I’m trying to use the heap while serving my web in an iframe but heap does not capture the clicks nor the custom events.

3 days ago

Benjamin WolfeNew Member

asked in Using the Product

Help with a chart: link users clicked to get to a particular path

We have a “Coming Soon” page on our site. It’s a simple redirect. We don’t point links to that page; we just point them to where they’re supposed to go, and we redirect that page to the Coming Soon page, using a _redirects file.I’m seeing more views of that page than I’d expect.What I’d love to know is what links were people clicking on, and from where, that they’re landing on it?I’m not on a paid account to yoink the data into Snowflake or Redshift and query away. I feel like that would make this quite easy; it’s what I’ve done when I was inside a larger company using Heap.Buuuuuuuuut is there a way to just do it in a chart on the Heap site?

6 days ago

miguelpintoNew Member

asked in Using the Product

Managing Tracking for Large DOM Elements

Hi,We've encountered performance issues in our app due to Heap Analytics tracking a high volume of DOM elements. We're looking for solutions to mitigate this problem: Exclusion: Can we exclude specific DOM elements from Heap Analytics tracking to reduce the load on our app? Tracking Control: Is it possible to pause or resume Heap Analytics tracking via the web SDK? This would help us manage tracking on pages with numerous DOM elements. Dashboard Configuration: Are there settings on the Heap Analytics dashboard that allow us to control or limit tracking for specific pages or elements? We value accurate data collection but need to ensure our app's performance remains optimal. Any guidance you can provide would be appreciated.Thank you,Miguel

9 days ago

y.homazeNew Member

asked in Using the Product

Using heap track our user journey from marketing website to web application

We’re interested in expanding our usage Heap from our web application (React) to our marketing website (wordpress), can anyone comment on their experiences with such a setup? Is it even possible?

9 days ago

TrevinHeap Champion

asked in Using the Product

Feature request: Dashboard default filters

It should be possible to specify the default filters applied to a dashboard without the use of query string parameters.For example, imagine I have 10 reports on a dashboard and each report, when they were originally created, shows the Past 7 days. If I have a dashboard that wants to use all 10 reports and have a default view of Past 30 days, i only have 2 choices:Update each of the 10 reports to be a default 30 day window. Tell everyone to make sure they apply the date filter on the dashboard every time they view it, OR bookmark the query with the query string params that set the filters. #1 is not only painful, but also doesn’t work well when the reports by themselves could still be useful to default to 7 days but in a given dashboard we want a different default. #2 is just bad in general because it means no one can interactively use heap to find a dashboard and get a good default view.

14 days ago

andersiusNew Member

asked in Using the Product

Unable to publish dashboard - forbidden error

I have created a Dashboard, and it’s Private. When I try to Publish it, I get a “Forbidden” error. I can’t see how I can publish/share it with others in my organization.

15 days ago

Michael KNew Member

asked in Using the Product

Journey Display - Are the color of the green paths representative of the volume? If so, can they be made more visible?

Within the Journey output, it appears the most used path in the journey is displayed with a slightly wider and darker shade of green. Along with the green graphic near the events at each level of the journey. Are the graphics directly aligned with the most used path of the Journey? Is there any other logic being applied to the graphics (green shading/highlights) in the journey display? Can a legend or quick tip pop-up be added to help users learn to read the Journey display? Can the lightest and thinnest lines be made a little more visible?

18 days ago

lauraNew Member

asked in Using the Product

Retention analysis grouped by date of start event shows duplicate weeks

I am creating a retention analysis chart, grouped by the week of the start event and then also grouped by week over the past 30 days. Why are there two first weeks (ie Dec 15 - 17, 2022)? Noting that both of these “weeks” have different user counts.

23 days ago

Deanna FurlongHeap Employee

asked in Using the Product

THEE Best Way to label/defining/create events in Heap: What say all the Heaple in the House!?!?

QUESTION: When you search for an event in your Heap account and find that it does not yet exist, what is the primary way you prefer to label/define/create that event in Heap AND why? Please use the numbered list below to identify your preferred method. Thanks for playing!Explore events page The Visual labeler Live View Manually creating one using the Event details page Other

1 month ago

AlessiaGRIDNew Member

asked in Using the Product

Huge difference between users count of Sessions and Views

Hi there,I can’t seem to figure out why Heap is showing such a huge difference in unique users count between sessions and views. In the graph below I am looking for a simple metric number, but the same happens in several different graphs, and so I am not sure which event to use anymore for a correct report. User count with PageviewWhen I use the event ‘View - Any Page’ which captures views on all but a few pages, I have around 3000 unique users User count with SessionWhen instead I use the event ‘Session’, Heap captures around 49 unique users. Why such a big difference? Am I missing some piece of info here?Any help much appreciated. Cheers

1 month ago

jbeezyNew Member

asked in Using the Product

Filtering out Internal users

I have an existing segment that our internal employees will fall into sometimes, and I’d like to keep them out.I found these resources:Excluding internal users from analysis Segments overview - Internal Users (your employees)So now, I have 2 segments. One is the segment I care about, and the other is a segment which flags the internal employees properly.In the segment, how do I add a filter criteria to ensure the users are not *in* the employee segment I just created? The article implies this is possible, but I don’t see any way to do this under the Property drop down of the filter.

1 month ago

robgarboNew Member

posted in Using the Product

Missing user sessions from Heap

I have users missing from Heap sessions that my team sees in Hotjar and PowerBI. Their last known session in Heap is about a year old. This was discovered after we had seen recordings in Hotjar. I’m concerned that we’re missing sessions from others. Any thoughts on what may be happening?

1 month ago

Daniel JCommunity Manager

posted in Using the Product

Workshop Wednesday | Get your site holiday-ready

The calendar may say it’s still summer, but we know you’re already hard at work gearing up for the fast-approaching holiday season.To ensure your site drives impressive sales and effectively supports customers during this busy time, it’s crucial to leverage analytics for everything from pre-season site preparations to end-of-season sales results. Join us for this month’s Workshop Wednesday where we’ll share how to:QA your holiday site pre-launch Set up performance tracking of promos across marketing channels Use historical data to add elements that enrich the customer experience Identify and remove friction to ensure the purchase process is smoothWatch the recording now to ensure your site is in tip-top shape for the holidays!

1 month ago

kiraspeerNew Member

asked in Using the Product

Automatically generated Heap reports

Does Heap offer automatically generated reports? For example, can I automatically generate a report that gets posted to slack or sent to employees emails every morning? I know that I can do this for individual charts, but can I do this for dashboards?

1 month ago

LiorNew Member

asked in Using the Product

Tracking keyboard strokes / clicks

Hi,Many interactions of our users are through using the keyboard (for navigation, selection, save, skip, and more).I noticed these events aren’t tracked automatically (only mouse clicks are)What is the best approach to tracking keyboard clicks / events generated by keyboard clicks?Thanks

1 month ago

LoriNew Member

asked in Using the Product

Is it possible to group by screen resolution in Heap?

I want to see the screen resolutions more used by our customers.

1 month ago

ACoolmanNew Member

asked in Using the Product

Fresh account: Heap says my user has 72 events, but events page is empty. Is my account bugged?

I just setup a fresh (free trial) account and installed the tag and clicked around.Sure enough in "users-and-sessions" page I see a new user session with 72 events.But when I click the “export-events” page it tells me to install Heap.I was expecting to see this viewAre my expectation wrong - or is my page/account bugged?

1 month ago

prasadatdyteNew Member

asked in Using the Product

Singup report day by day

Hey there, I have pondering upon how to create day by day singup report based on identity in the Heap. Any help in this will be appreciated.

1 month ago

ClintNew Member

asked in Using the Product

Weekends

Is there a way to filter out weekends from charts, especially usage over time charts?For context, I’m at a b2b saas company and we have nearly zero usage on the weekends, understandably for our customers, so we’d love to exclude it from our charts. Currently, we have a lot of charts that look like the below and we’d prefer them to look a little nicer and be more useful by excluding all the weekend dropoffs. We can certainly export and remove it ourselves, but that just seems unreasonable considering we’d be doing this for 40 to 60 charts.Is there an existing easy way to do this in Heap that I just haven’t come across yet?For comparison, here’s that same middle chart if you export and remove the weekends.

1 month ago

Daniel JCommunity Manager

posted in Using the Product

Convert trialists to customers with Heap & Chameleon

Watch Here!Converting freemium folks into paying customers can be a tough task! That's why it's crucial to ensure your free trial experience is top-notch. In this Workshop Wednesday we chat with special guest (and Heap expert!) Kirsty Finlayson, Director of Content and Product Marketing at Chameleon, about optimizing free trial experiences. By the end of this session, you'll know:What activation and active usage are How Heap's new Engagement matrix can help you How to combine Heap + Chameleon to boost free trial conversion ratesCheck out the recording and learn how to transform your freemium users into (paying) full-time fans!

1 month ago

Shai G.ANew Participant

asked in Using the Product

New User Session View - how can we jump to a specific date?

Hi,We are finding ourselves scrolling endlessly in the “see all sessions” screen in the scenario of looking for a session from 10 days ago, of a very active user with dozens of daily sessions.The session dates filter is not working…Any ideas how we can improve our search?

2 months ago

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