Using the Product

A space to discuss general Heap usage

  • 117 Topics
  • 239 Replies

117 Topics

L
LoriNew Member
asked in Using the Product

Is it possible to group by screen resolution in Heap?

I want to see the screen resolutions more used by our customers.

5
Christy H
Community Manager
12 hours ago
D
DylanNew Member
asked in Using the Product

Average per user not displaying any data

I created a custom event for when a user sends a message on our app and I want to see how many messages users send on average each day. However, whenever I try to create an “average per user” chart, it shows no data (everything is just “--”). I checked and the event is firing properly and all the other charts are working as expected. I also tried using native events in case it was an issue with custom events but had the same issue. Any ideas why this might be happening? Thanks.

2
danielle
Heap Employee
5 days ago
D
DanishMentorangeNew Member
asked in Using the Product

How can we use heap.identify in React TypeScript project

We need an npm package and types defined in order for us to use heap in the app on the authentication page.I couldn’t find any articles on how to use heap.identify method in a React app that is built using TypeScript.Any pointers will be helpful. Thanks.

3
N
Heap Employee
6 days ago
A
adevenablesNew Member
asked in Using the Product

Why would I lose the ratio of events over sessions?

Hi thereI built up a series of dashboards to plot engagement with the platform I look after and used ratio (what % of user perform an event?) style queries to offer a % view of engagement vs sessions. They were all saved to a dashboard yesterday but overnight the charts appear to have been updated to be a count of unique users? In doing so, because the global session count is so much higher than some actions on the site I have lost the sense and seasonality in the more granular parts of the platform? Is this a bug? Why would the charts update themselves? All colleagues have denied updating the charts too ☹️ Thanks, Ade 

1
julia
Community Manager
8 days ago
Piper Browne
Heap Employee
Piper BrowneHeap Employee
posted in Using the Product

Workshop Wednesday: Discover and reduce the friction in your customer journey

In case you missed the live workshop yesterday, here’s the recording! Are your customers experiencing the full magic of your product? Or are they dropping off too early? How can you be sure? Heap's funnel charts, paths, and journeys let you pinpoint friction in your user journey and help you figure out how to fix the flow. Watch this Workshop Wednesday to learn how to:Analyze a customer journey Identify where drop-off occurs Drill into journey steps to pinpoint friction Use this information to take action 

0
Piper Browne
Heap Employee
13 days ago
H
harshil.jsNew Member
asked in Using the Product

Point to different heap project runtime within the app

Hi, I’m using Heap with React NativeCan I point to different heap project run time by calling Heap.setAppId for android? For example when user logs in into the app - and we want to initialise the heap according to heap id we’re receiving from log in response. Basically we’re using 3 different environment and we want to point to appropriate heap project (dev, staging, production) upon user login. Is this possible for Android using React Native? 

2
H
17 days ago
G
GauthierNew Member
asked in Using the Product

Is it possible to create an event when a session ends ?

Hi,I was trying to create a graph to see the average time spent on a page.First I used the “Average time between events” graph with the pageview as first event and a pageview of any other page as second event.The probleme is that when a session ends between those two events, the value for the graph is calculated with the next user session pageview.My questions are : Is it possible to create an event for the end of a session ? Is there a way to filter results that exceed a certain amount of time ? Is it possible to create an event property that says if the event is the last in the page ?Thank you for your answers,Gauthier

1
Brian W
Heap Employee
19 days ago
J
jonathanrsternNew Member
asked in Using the Product

API Question - GET requests

I'd like to make a simple GET request for information about user count for each of my landing pages. The docs don't say anything about how to do this. Is this possible?

1
Holly Goodliffe
Community Manager
20 days ago
B
bernardo.madeiraKnown Participant
asked in Using the Product

Distinguish user roles using addUserProperties

Hi all,I created a user property using the following code:heap.addUserProperties({'user_role': ['admin', 'standard']});In order to distinguish our platform user roles. Before I was using the following one:heap.addUserProperties({'user_role': 'admin'});and I was able to identify admin users. However, I also want to identify the standard ones. Can you confirm the first javascript code is correct? According to the documentation it should work.After making the changes I'm not getting any data for the last 7 days. Hope you can help me here. Best regards,Bernardo Madeira

1
Holly Goodliffe
Community Manager
20 days ago
L
lauraNew Member
asked in Using the Product

Retention analysis grouped by date of start event shows duplicate weeks

I am creating a retention analysis chart, grouped by the week of the start event and then also grouped by week over the past 30 days. Why are there two first weeks (ie Dec 15 - 17, 2022)? Noting that both of these “weeks” have different user counts.    

4
L
22 days ago
Y
Yaara_LivecycleKnown Participant
asked in Using the Product

Getting a list of correlated event properties

HiI’m building a funnel of conversion between event X and event Y, completed in the same session.I’m wondering if it’s possible to somehow create a report with a list of all the event property values for event Y for users who converted in that funnel. 

1
danielle
Heap Employee
1 month ago
Trevin
Heap Champion
TrevinHeap Champion
asked in Using the Product

Feature request: In charts, include the % values for data points

We often want to look at line graphs at our data over time, but on given dates, we want to know both the absolute numbers and the % of each data point in a series.This is a screenshot from our test environment for example. Notice that we have to do the math in our head to know the split. Easy if small numbers but not so easy when the numbers are larger.  Ideally the popup should say: Standard   76 (72.4%) PWA   29 (27.6%)

1
Holly Goodliffe
Community Manager
1 month ago
ShonaB
ShonaBNew Participant
asked in Using the Product

Looking for Repeat Users

Hello All,I found a similar question that got me ¾ of the way to my solution (https://community.heap.io/using-the-product-46/export-text-inputs-185?postid=371#post371)I am trying to figure out how to write a query to answer this question: How many times over the past 30 days has a visitor who enter their email address (captured by snapshot) also clicked the Apply Now Button grouped by email address.Is this the way to write that query? Thank you

2
Christy H
Community Manager
1 month ago
D
debaprioBNew Member
asked in Using the Product

Xcode Thread Performance Checker warning

We recently updated to Xcode 14.0.1 and it started throwing a TPC (Thread Performance Checker) warning about potential hang risk due to priority inversion. Detailed logs below. We never saw any TPC warning in Xcode 13. Is this something on Heap’s radar to solve? Or can we do something on our end to resolve the issue? Attaching logs from Xcode’s debugger and also attaching a screenshot of the TPC analyzer. ======================Thread Performance Checker: Thread running at QOS_CLASS_USER_INTERACTIVE waiting on a lower QoS thread running at QOS_CLASS_DEFAULT. Investigate ways to avoid priority inversionsPID: 20145, TID: 146901Backtrace=================================================================3   Hearsay Msgs                        0x000000010144fac4 -[_heap_SRRunLoopThread runLoop] + 324   Hearsay Msgs                        0x000000010144f8cd __53+[NSRunLoop(heap_SRWebSocket) heap_SR_networkRunLoop]_block_invoke + 1175   libdispatch.dylib                   0x0000000115252f5b _dis

1
Jonas-Heap
Heap Employee
1 month ago
Y
Yaara_LivecycleKnown Participant
asked in Using the Product

User sessions chart

Hi,Is the Users sessions view/chart type being deprecated? I can’t find any documentation on it, as all documentation leads to the new Users & Sessions view which is not quite the same.I’m referring to this view:It used to be possible to save this view as a chart, then send it as an emailed report, but this doesn’t seem possible any longer. I do still see the prompt for “Save this chart to share it”, but I can’t seem to find the “Save” option (usually it shows in the same chart actions dropdown).When I access old charts of this type, I see this message:but whether I use a segment or not - the result is the same.Help?

3
connie
Heap Employee
1 month ago
gmuircc
Heap Champion
gmuirccHeap Champion
asked in Using the Product

Feature Request: Add Dashboard Level Notes

Add Notes to the dashboard Level that could be applicable to the entire dashboard instead of adding notes to each chart.    I would also like to have the option to have them hidden (just icon in the corner like currently in the charts) or always expanded so that they are very obvious.  This can be used for links to chart types like pathing that are not allowed to be in the dashboard as well other details about the dashboard topics.  

2
Christy H
Community Manager
1 month ago
A
andyisaacsonNew Member
asked in Using the Product

Possible to see list of users in cohort retention chart cell?

Howdy folks!I created a retention chart, and I’m trying to troubleshoot my analytics.  Is there any way to get a list of the users who were retained in each chart cell? Thanks! --Andy

1
dlad
Community Manager
1 month ago
M
ME_MariaNew Member
asked in Using the Product

Alternative to AddEventProperties to use heap inside IFRAME - SANDBOX (Iframe Sandbox doesnot allow writing to cookies)

Is there any other alternative to addEventProperties API where in I can avoid the use of cookiesIn my application i have an iframe - sandbox, and sandbox doesn't allows writing cookies. https://stackoverflow.com/questions/44837450/recommended-method-to-prevent-any-content-inside-iframe-from-setting-cookieshence i am looking an alternative to addEventProperties API which will not use cookies to store data.

1
Brian W
Heap Employee
1 month ago
T
TatianaNew Member
asked in Using the Product

Is it possible to prevent analytics collection from dev environment?

Hi Heap team, I’m about to start set up heap for the work project. Is there any way to setup heap to collect analytics only from production environments and not collect it from development ones? Thanks.

3
T
2 months ago
B
Brian VNew Member
asked in Using the Product

Automated extraction of chart CSV files.

Hello,Is it possible to automate the extraction of several CSV files for charts we’ve created?   We would like to surface this data in our intranet portal on a regular basis.    We’ve looked at Heap Connect, but I’m hoping there is a lighter weight solution to just download several chart CSV files without having to manually go into the UI.Thanks!

2
B
2 months ago
Y
YaronTNew Member
asked in Using the Product

How can i customise the colour of % change on a metric card chart that shows time between events

I created a metric card chart to analize the time between 2 events. When I group it by day for the past 30 days, I also get an indication for the change in the number at the bottom. For example: 58 minutes which are 27% lessThe colour in which this text is shown depends on the % of change. if it’s less  - it shows in orange or red, if it’s more it’s shown in green.  Now, my goal is to reduce the time it takes to perform this task so for me - if it’s less time, it should be shown in green, if it’s more time - in Orange or red. How can I configure this? is there a way to customise the color of the text indicating the change in percentage?  

1
LinG
Heap Champion
2 months ago
Daniel J
Community Manager
Daniel JCommunity Manager
published in Using the Product

Workshop Wednesday: Optimizing Heap for your mobile site/app

Are you using Heap for mobile, but unsure if you’re achieving the smoothest cross-platform analysis? Or maybe you haven’t started analyzing your mobile performance and are missing out on key insights. Either way, we’ve got you covered! Watch this Workshop Wednesday with special guest, Jack Schneider, Heap’s Mobile Product Manager, to learn about the following topics (and more!):Understanding Heap mobile data Defining Heap mobile events Defining cross-platform events Mobile journeys and analysis

471
jack-schneider
Heap Employee
2 months ago
Y
Heap Employee
YouyouHeap Employee
published in Using the Product

Heap's Monthly Releases in a Minute (M&M) - November 2022

 Got questions or have something to add? Post them below!M&M’s are Monthly updates & in a Minute - 1 minute long videos that show you the top product updates from the Heap team!  (And meet the Heap cats 🐈!)This November, we are grateful to share an incredible number of updates in the same month as Thanksgiving (US) and Clean Your Fridge Day!!  Expand for Transcript:​​​​​​App Updates[GA] Journeys - Newest Analysis Feature that allows you to review your users happy and unhappy paths within a complex workflow. [GA] Viewing definitions - View definitions of events and properties from anywhere! Click the details button and a right panel will slide out showing you the details of that event or property. [GA] Analysis notifications - Get a notification on your Heap app when your query is complete or help you easily retrieve your last query. [GA] Language updates - Search any definition or chart with any unicode character! (More languages supported!) [GA] Dashboard View -  Dashboards n

300
Y
Heap Employee
2 months ago
Trevin
Heap Champion
TrevinHeap Champion
asked in Using the Product

Feature request: Dashboard default filters

It should be possible to specify the default filters applied to a dashboard without the use of query string parameters.For example, imagine I have 10 reports on a dashboard and each report, when they were originally created, shows the Past 7 days.   If I have a dashboard that wants to use all 10 reports and have a default view of Past 30 days, i only have 2 choices:Update each of the 10 reports to be a default 30 day window.   Tell everyone to make sure they apply the date filter on the dashboard every time they view it, OR bookmark the query with the query string params that set the filters. #1 is not only painful, but also doesn’t work well when the reports by themselves could still be useful to default to 7 days but in a given dashboard we want a different default. #2 is just bad in general because it means no one can interactively use heap to find a dashboard and get a good default view.

3
C
2 months ago
L
LiorNew Member
asked in Using the Product

Tracking keyboard strokes / clicks

Hi,Many interactions of our users are through using the keyboard (for navigation, selection, save, skip, and more).I noticed these events aren’t tracked automatically (only mouse clicks are)What is the best approach to tracking keyboard clicks / events generated by keyboard clicks?Thanks

1
dan
Heap Employee
2 months ago

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