Using the Product

A space to discuss general Heap usage

  • 77 Topics
  • 151 Replies

77 Topics

henry
henryNew Member
asked in Using the Product

Default Range Settings for 'Conversion Rate Between' Report

I have a few funnels where I’ve created both a multi-step Funnel Report, as well as a “Usage Over Time” report using the “Conversion Rate Between” definition to look at overall conversion rate over time (between the first and last steps of the funnel).  I’ve noticed on the Funnel Report, there is a “within” selector where you can choose if the conversion window covers the entire range, a single session or some other length of time. It looks like “Entire Range” is the default, and this is what I am using  However for the “Conversion Rate Between”, the “within” selector is not available. So I’m wondering if there is a default value used in this instance. If the default is “entire range”, that would be great.  Thanks

0
henry
18 hours ago
M
MattyNew Member
asked in Using the Product

Hey folks, how can I get averages for certain events? Such as average number of product pages a user views? Or average time a user spends on the site before purchasing?

Any assistance is appreciated! Thanks.

2
LinG
Heap Champion
21 hours ago
A
AshNew Member
asked in Using the Product

How do I exclude a segment in a report?

Hi everyone, I have two segments created in Heap. Let’s call them Segment A and Segment B. Segment A has 4314 usersSegment A Segment B has 381 usersI want to create a report that gives me unique session count in a way that it includes all users in Segment A minus Segment B. I have tried creating this report as shown below but it’s not giving me Segment A minus Segment B.   It’s returning this number.What am I doing wrong and how can I set it up so it does Segment A-B? Any help here is appreciated. Thanks

1
gwen.pasch
Heap Champion
23 hours ago
S
steve-at-latchNew Member
asked in Using the Product

Active User Metric Computed From Average of Timespan

i want to generate a DAU metric card, but not based on a single day -- e.g., today or yesterday -- but on an average of DAUs over a specific timespan -- e.g., last 7 days.something like the following formula: Average(DAU1, DAU2, … DAU7)if i graph DAU with Date Range = “Last 7 Days” and Grouped By = “Day” and format as “Table”, the aggregating metric (far-right) is Average.  this value is exactly what i want, but i want the value displayed via a Metric Card; unfortunately, the metric card, in this case, will only be the DAU value from the previous (or current?) day.while this is a specific use case i describe, more generally i wanted to analyze unique counts and run those through an aggregation formula -- in this example, Average -- for display as in a Metric Card.Note: i want this metric card as an element in a Heap dashboard.  i recognize i could output a CSV of the results, and compute the Average elsewhere, but that is not feasible for my broader usage.

0
S
1 day ago
Trevin
Heap Champion
TrevinHeap Champion
asked in Using the Product

Feature Request: Support “Less than or equal to” and “Greater than or equal to” operatoes

I don’t know why Heap doesn’t support these two operations but We are constantly struggling with the inability to filter with “less than or equal to” and “greater than or equal to” operators. There are only “less than” and “greater than” currently.  Addition of the two extra comparison operators would make it so much easier to create charts 

3
Eric.mistry
Heap Employee
2 days ago
J
jolenechNew Member
asked in Using the Product

Browser activity

Thanks if anyone can help me on the below scenario :  Our QA is currently testing on different browser, and we are trying to find whether Internet Explorer still being used by our users. If the users are using Internet Explorer, what other browsers do they use ? Who/ which type users that are using the browser still. 

3
Christy H
Community Manager
3 days ago
Eric.mistry
Heap Employee
Eric.mistryHeap Employee
posted in Using the Product

Session Replay Course & Dedicated Docs: Come check it out!

Hi all!We just wanted to highlight some exciting educational materials connected to the newly-announced Session Replay: Getting Started with Session Replay Course - This is a great primer on quantitative+qualitative and an exploration on how Session Replay can transform how you use Heap! A dedicated section of Docs for Session Replay - this is full of detailed guides and documentation on all things Session Replay, from set up to troubleshooting to FAQs. Looking for information on privacy settings? Here’s a dedicated article.As always, we welcome your questions and feedback! Let us know if there’s something you’d like to see or if anything is missing. 

5
davetee
Community Manager
7 days ago
D
DaniBKnown Participant
asked in Using the Product

Can I use wildcards when adding a snapshot to an event?

I have a custom field where I would like to know what the value was at the time the user clicked into the field. This is what I added to the snapshot: input.text[type="text"][name="ctl00$MainContent$txt_cust_field_name"]#txt_cust_field_name

2
M
8 days ago
M
MattyNew Member
asked in Using the Product

How to set up Scroll Depth tracking?

Hey all, As the title suggests, I am looking for a way within HEAP to track page depth viewed for a user and potentially time on page, too. Is there a functionality within HEAP that allows me to do this? Thanks in advance for your help. :)

1
ireinoso
Heap Champion
9 days ago
R
Heap Employee
RichHeap Employee
published in Using the Product

Using Heap Dashboards - Increase New User Activity and Get Value

Today I review how to use Heap dashboards to get new users active and get to value quickly.  

130
R
Heap Employee
11 days ago
Trevin
Heap Champion
TrevinHeap Champion
asked in Using the Product

Feature request: Smarter filtering of properties in drop downs

We constantly struggle with search filtering in “group by” dropdowns on reports due to how Heap does filtering.The issue for us is that we have a property called “Program” and also have event definitions with “Program” in the name.For example, we have one event called Program > Sign Up > Complete > Any to represent a sign up completion in any of our 5 programs. However, if I search the dropdown to find the “program” property, it filters the EVENT NAME too and shows me all of it’s properties. This is useless in this case and actually makes me wonder how many people search this dropdown by event name vs the property name. For us, we never expect or want to search by property name. With currently behavior, I have to scroll this full list to find the property and it’s so frustrating because the filtering essentially does not help.  

1
R
Heap Employee
14 days ago
A
Heap Employee
altonwellsHeap Employee
published in Using the Product

How to activate your Heap Session Replay trial

Get full context on every user action with integrated session replay. Heap directs you to the exact point in a session that you care about, saving you time and effort.The video below demonstrates how to activate Session Replay on Heap.There’s no need to update your Heap Javascript code but you do need to have a role tied to Manage Data Capture permissions. By default, Admins and Architects have these permissions.   Additional Session Replay resources: Heap Blog: Session Replay now integrated into Heap Whitepaper: Bridge the gap between Quantitative Data and Qualitative Insights Request a demoQuestion? Thoughts? Comment below!

1007
davetee
Community Manager
14 days ago
D
DaniBKnown Participant
asked in Using the Product

Has anyone added the Heap snippet to a Zendesk Help Center to track what articles are being viewed?

My application’s help center is rendered using Zendesk so once a user clicks on a help article hyperlink, I am not able to capture what the user is doing in the help center. Does anyone know whether I can install the Heap snippet in Zendesk?

6
Josef
Community Manager
16 days ago
J
Jakub CzakonNew Member
asked in Using the Product

What does "Initial Landing Page = “No data”, "Initial Referrer" = “DIRECT” mean?

Hey folks,  so I created a report on sources of traffic to our site. And got this as a first result: Initial Landing Page = “No data”, Initial Referrer = “DIRECT” had a big spike up. What does that mean?Are those bots, unfinished session loading, 404?

1
dlad
Community Manager
22 days ago
J
Julian WNew Member
asked in Using the Product

See most frequent events for two different types of user

Is there a simple way to build a report on these lines ?show the most frequent events for a group of users compare two groups’ most frequent events (e.g. those who became leads according to Salesforce data vs those that didn’t Any advice gratefully received, thank youJulian

4
J
23 days ago
E
EvelynKnown Participant
asked in Using the Product

Heap down

Heap seems to be down? It seems to be infinitely loading ...

5
Holly Goodliffe
Community Manager
25 days ago
Trevin
Heap Champion
TrevinHeap Champion
posted in Using the Product

Feature Request: Conversion Funnels should be consolidated into a single chart type

Currently there are 2 reports type for conversion:Conversion over time Conversion funnelTo me, both of these are essentially the same report, the main difference being what time expanse you are looking at the data.  In the case of “conversion rate over time”, you are limited to looking at conversion rate between 2 events but it’s powerful because you can see a trend over time.  Your date controls are what you see in other reports types: In the case of “conversion funnel”, you can have any amount of steps but are limited to looking at the entire date range as an aggregate report.  Your date options are now different and you are implicitly only allowed to look at the entire range but changing the difference in time between the 2 events that qualify as a conversion:Commonly when I’m looking at a conversion funnel report, I want to know if it’s changing over time.  So the only way I can do this is either to:Keep changing the date range to see if I can see a pattern (wildly inefficient and

0
Trevin
Heap Champion
27 days ago
B
bernardo.madeiraKnown Participant
asked in Using the Product

Salesforce Integration

Hi all,We're unable to connect our Development (ID: 1173190626) and Production (ID: 2383593008) we apps to our Salesforce account platform.We have the following user attributes to use as primary keys: - Heap: Platform Account ID - Salesforce: PUP Account ID Also have the emails, but we are not being able to add it. Already went through the entire Salesforce integration guide. However, when selecting the attributes below: I don't get any information when clicking on the SELECT JOIN KEY button.Can someone from your end support us?Best regards,Bernardo Madeira

1
dlad
Community Manager
28 days ago
hkirsch
Heap Champion
hkirschHeap Champion
asked in Using the Product

Feature Request: Ability to compare time periods with unequal # of days

I’d love to have greater flexibility with date comparisons by selecting the “Custom” option.  Two different situations come to mind that I can’t do today in Heap UI (or at least can’t figure out how to do):Compare the entire month of July to June.  I can select July, but it forces me to choose a comparison time period that’s also 31 days.  We see a lot of activity on our sites the last day of the month, so if I’m including May 31st in with June (to make it 31 days), it’ll skew the results. Compare one promotion to another.  Let’s say one promotion ran for 5 days and another ran for 3 days.  Since they’re for varying lengths of time, it won’t allow me to select those time periods to compare. 

1
dlad
Community Manager
28 days ago
Y
Heap Employee
YouyouHeap Employee
published in Using the Product

Heap's Monthly Releases in a Minute (M&M) - August, 2022

Check out this 1 min M&M Product Highlights video to learn Heap's newest and greatest features this month! See these in action in your Heap app!Got questions or have something to add? Post them below!M&M’s are Monthly updates & in a Minute - 1 minute long videos that show you the top product updates from the Heap team!  (And meet the Heap dogs!)Transcript below:This August, we celebrate an incredible number of updates in the same month as Black Cat Appreciation Day, National Hot and Spicy Food Day AND (RIP) Pluto Demoted Day. Analysis Updates  [GA] Chart templates - New to Heap? Heap superuser? Designed for all Heap ages to help get you insights fast! If you have a question, chart templates can help you easily breeze through the app to find you the answer by filling out a quick few key pieces of information [GA] Defined Properties merger: Conditional and Formula properties are now a single defined property. You can utilize them together to create defined properties. 

482
Y
Heap Employee
28 days ago
R
Heap Employee
RichHeap Employee
published in Using the Product

Using Funnels & Illuminate to help improve key flows

Join me for a dive into funnel analysis and how to improve your existing funnels you have. We’ll look at front-end site data to analyze user behaviors and uncover insights with Illuminate.    Have a question? Ideas to add? Comment below! 

270
R
Heap Employee
29 days ago
M
MikeArinarkinNew Member
asked in Using the Product

Some users do not get tracked by Heap. Why: Google Tag Manager, ad blockers, or something else?

Hi everyone! We have noticed that some user accounts are not being accurately tracked by Heap. I wanted to post what we are seeing here and see if anyone has seen something similar before. First, some details:We use heap to track user both on the website (both publicly-accessible and login-required parts) and on emails we send using SendGrid. Our Heap instance is installed using Google Tags. For us to email users using SendGrid, they first must register on the website. As a part of user registration, we pass certain custom details about the user to Heap.  We noticed discrepancies of two types:For some users (about 10% of accounts), Heap seems to only track the email activity. We found no records for website usage for those users. For some users (about 3-4%), Heap tracks activity on the website, but Heap record doesn’t contain the information we pass to Heap (associated user email the custom details I mentioned above).  Questions:For 10% of accounts issue: Would it be the case that Heap

3
M
1 month ago
davetee
Community Manager
daveteeCommunity Manager
published in Using the Product

Have you heard the big news?

Can you keep a secret? Me neither.We’re excited to share another important step towards giving you the insights that move your business forward. Today we are proud to announce our acquisition of Auryc, a leading provider of qualitative insights—including session replay, behavioral analytics, voice of the customer feedback, and predictive intelligence. What do you think? What would you like to learn about Heap & Auryc? Post your thoughts below!

916
Lane
Heap Employee
1 month ago
S
Shai G.ANew Participant
asked in Using the Product

Is there a way to export timestamps of events?

Hi,Is anyone familiar with a way to export the timestamps of events that are shown on a graph? 

1
A
Heap Employee
1 month ago
Trevin
Heap Champion
TrevinHeap Champion
asked in Using the Product

Feature Request: Better date range filters (Month to date, Quarter to date)

It would make it much easier if Heap could filter date ranges based on relatively time in month or quarter. E.g. instead of just “Last 30 days”, a “Month to date” and “Quarter to date” would be useful.

1
A
Heap Employee
1 month ago

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