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Using the Product

Using the Product

A space to discuss general Heap usage

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sh_rhNew Member

asked in Using the Product

Page view tracking with same url

Hi team, We are trying to do a page view ab experiment where users will go to to 2 separate pages that have the same path or url but will be totally different when it comes to html look of the page. Is there a way I can track these page interactions separately on heap using some page property? This can be used to divide users based in this page property. Any help here would be highly appreciated. Would liek to point out that am new to heapThanks!

TrevinHeap Champion

asked in Using the Product

Bug: iPad OS incorrectly identified as desktop and Mac OS X

There is a bug with how iPadOS is detected in heap. I just verified this using my iPad Air using Safari on iPadOS 16.When i look at live event stream for my device, it says:Platform: Mac OS X 10.15.7Operating System: Mac OS XDevice Type: Desktop This is incorrect. This should be listed as iPadOS which is a unique OS for ipads (different than iOS and clearly Mac OS X) as well as saying the device type is a Tablet. User Agent for an iPad as example is this on Chrome:Mozilla/5.0 (iPad; CPU OS 15_7 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) CriOS/105.0.5195.147 Mobile/15E148 Safari/604.1 So the clues here are the substrings “iPad” and the fact is says “like Mac OS X”. My guess is Heap is just looking for “Mac OS X”? Not sure.. but would want this fixed because right now we cannot differentiate desktops/MacOS and ipads. So on chrome, you should be able to differentiate very clearly it’s iPadOS and that it's a tablet. On safari, the user agent is this:Mozilla/5.0(Macintosh;

debaprioBNew Member

asked in Using the Product

Xcode Thread Performance Checker warning

We recently updated to Xcode 14.0.1 and it started throwing a TPC (Thread Performance Checker) warning about potential hang risk due to priority inversion. Detailed logs below. We never saw any TPC warning in Xcode 13. Is this something on Heap’s radar to solve? Or can we do something on our end to resolve the issue? Attaching logs from Xcode’s debugger and also attaching a screenshot of the TPC analyzer. ======================Thread Performance Checker: Thread running at QOS_CLASS_USER_INTERACTIVE waiting on a lower QoS thread running at QOS_CLASS_DEFAULT. Investigate ways to avoid priority inversionsPID: 20145, TID: 146901Backtrace=================================================================3 Hearsay Msgs 0x000000010144fac4 -[_heap_SRRunLoopThread runLoop] + 324 Hearsay Msgs 0x000000010144f8cd __53+[NSRunLoop(heap_SRWebSocket) heap_SR_networkRunLoop]_block_invoke + 1175 libdispatch.dylib 0x0000000115252f5b _dis

TrevinHeap Champion

asked in Using the Product

Feature request: In charts, include the % values for data points

We often want to look at line graphs at our data over time, but on given dates, we want to know both the absolute numbers and the % of each data point in a series.This is a screenshot from our test environment for example. Notice that we have to do the math in our head to know the split. Easy if small numbers but not so easy when the numbers are larger. Ideally the popup should say: Standard 76 (72.4%) PWA 29 (27.6%)

Paul from WelbiNew Participant

asked in Using the Product

How do I set "Entire Range as granularity"?

I’m currently evaluating Heap for our analytics. One of the things I’m curious about is adoption of features, not necessarily over time but within a given time range. In my application, I’m sending a track event like this:heap.track('Name of my feature', { didTheyUseIt: true })For viewing this data, I just want a pie chart comparing the `didTheyUseIt` property. I don’t care about Usage over time, just - within the time period, how many of these are true and how many are false?Is a chart like this possible?

TrevinHeap Champion

asked in Using the Product

Feature request: Dashboard default filters

It should be possible to specify the default filters applied to a dashboard without the use of query string parameters.For example, imagine I have 10 reports on a dashboard and each report, when they were originally created, shows the Past 7 days. If I have a dashboard that wants to use all 10 reports and have a default view of Past 30 days, i only have 2 choices:Update each of the 10 reports to be a default 30 day window. Tell everyone to make sure they apply the date filter on the dashboard every time they view it, OR bookmark the query with the query string params that set the filters. #1 is not only painful, but also doesn’t work well when the reports by themselves could still be useful to default to 7 days but in a given dashboard we want a different default. #2 is just bad in general because it means no one can interactively use heap to find a dashboard and get a good default view.

henryNew Member

asked in Using the Product

Default Range Settings for 'Conversion Rate Between' Report

I have a few funnels where I’ve created both a multi-step Funnel Report, as well as a “Usage Over Time” report using the “Conversion Rate Between” definition to look at overall conversion rate over time (between the first and last steps of the funnel). I’ve noticed on the Funnel Report, there is a “within” selector where you can choose if the conversion window covers the entire range, a single session or some other length of time. It looks like “Entire Range” is the default, and this is what I am using However for the “Conversion Rate Between”, the “within” selector is not available. So I’m wondering if there is a default value used in this instance. If the default is “entire range”, that would be great. Thanks

YouyouHeap Employee

published in Using the Product

Heap's Monthly Releases in a Minute (M&M) - July, 2022

Check out this 1 min M&M Product Highlights video to learn Heap's newest and greatest features this month! See these in action in your Heap app! JULY 2022 Got questions or have something to add? Post them below!M&M’s are Monthly updates & in a Minute - 1 minute long videos that show you the top product updates from the Heap team! (And meet the Heap dogs!)Transcript below:This July, we bring you an epic number of updates during National Cow Appreciation Day! Analysis Updates [GA] Updated flow for report editing - allowing you to edit your charts without losing older versions and sharing with others while building! [New] Utilize a common property as a groupby in multigraphs! Upgraded multigraphs now allow for Period over Period Comparisons! App Visual Updates! (How many do you see?) Improved terminology and navigation: Reports are now called charts Event Visualizer is now called visual labeling Live is now called live data feed The environment switcher

steve-at-latchNew Member

asked in Using the Product

Active User Metric Computed From Average of Timespan

i want to generate a DAU metric card, but not based on a single day -- e.g., today or yesterday -- but on an average of DAUs over a specific timespan -- e.g., last 7 days.something like the following formula: Average(DAU1, DAU2, … DAU7)if i graph DAU with Date Range = “Last 7 Days” and Grouped By = “Day” and format as “Table”, the aggregating metric (far-right) is Average. this value is exactly what i want, but i want the value displayed via a Metric Card; unfortunately, the metric card, in this case, will only be the DAU value from the previous (or current?) day.while this is a specific use case i describe, more generally i wanted to analyze unique counts and run those through an aggregation formula -- in this example, Average -- for display as in a Metric Card.Note: i want this metric card as an element in a Heap dashboard. i recognize i could output a CSV of the results, and compute the Average elsewhere, but that is not feasible for my broader usage.

AshNew Member

asked in Using the Product

How do I exclude a segment in a report?

Hi everyone, I have two segments created in Heap. Let’s call them Segment A and Segment B. Segment A has 4314 usersSegment A Segment B has 381 usersI want to create a report that gives me unique session count in a way that it includes all users in Segment A minus Segment B. I have tried creating this report as shown below but it’s not giving me Segment A minus Segment B. It’s returning this number.What am I doing wrong and how can I set it up so it does Segment A-B? Any help here is appreciated. Thanks

MattyNew Member

asked in Using the Product

Hey folks, how can I get averages for certain events? Such as average number of product pages a user views? Or average time a user spends on the site before purchasing?

Any assistance is appreciated! Thanks.

TrevinHeap Champion

asked in Using the Product

Feature Request: Support “Less than or equal to” and “Greater than or equal to” operatoes

I don’t know why Heap doesn’t support these two operations but We are constantly struggling with the inability to filter with “less than or equal to” and “greater than or equal to” operators. There are only “less than” and “greater than” currently. Addition of the two extra comparison operators would make it so much easier to create charts

jolenechNew Member

asked in Using the Product

Browser activity

Thanks if anyone can help me on the below scenario : Our QA is currently testing on different browser, and we are trying to find whether Internet Explorer still being used by our users. If the users are using Internet Explorer, what other browsers do they use ? Who/ which type users that are using the browser still.

Eric.mistryHeap Employee

posted in Using the Product

Session Replay Course & Dedicated Docs: Come check it out!

Hi all!We just wanted to highlight some exciting educational materials connected to the newly-announced Session Replay: Getting Started with Session Replay Course - This is a great primer on quantitative+qualitative and an exploration on how Session Replay can transform how you use Heap! A dedicated section of Docs for Session Replay - this is full of detailed guides and documentation on all things Session Replay, from set up to troubleshooting to FAQs. Looking for information on privacy settings? Here’s a dedicated article.As always, we welcome your questions and feedback! Let us know if there’s something you’d like to see or if anything is missing.

DaniBKnown Participant

asked in Using the Product

Can I use wildcards when adding a snapshot to an event?

I have a custom field where I would like to know what the value was at the time the user clicked into the field. This is what I added to the snapshot: input.text[type="text"][name="ctl00$MainContent$txt_cust_field_name"]#txt_cust_field_name

MattyNew Member

asked in Using the Product

How to set up Scroll Depth tracking?

Hey all, As the title suggests, I am looking for a way within HEAP to track page depth viewed for a user and potentially time on page, too. Is there a functionality within HEAP that allows me to do this? Thanks in advance for your help. :)

RichHeap Employee

published in Using the Product

Using Heap Dashboards - Increase New User Activity and Get Value

Today I review how to use Heap dashboards to get new users active and get to value quickly.

TrevinHeap Champion

asked in Using the Product

Feature request: Smarter filtering of properties in drop downs

We constantly struggle with search filtering in “group by” dropdowns on reports due to how Heap does filtering.The issue for us is that we have a property called “Program” and also have event definitions with “Program” in the name.For example, we have one event called Program > Sign Up > Complete > Any to represent a sign up completion in any of our 5 programs. However, if I search the dropdown to find the “program” property, it filters the EVENT NAME too and shows me all of it’s properties. This is useless in this case and actually makes me wonder how many people search this dropdown by event name vs the property name. For us, we never expect or want to search by property name. With currently behavior, I have to scroll this full list to find the property and it’s so frustrating because the filtering essentially does not help.

altonwellsHeap Employee

published in Using the Product

How to activate your Heap Session Replay trial

Get full context on every user action with integrated session replay. Heap directs you to the exact point in a session that you care about, saving you time and effort.The video below demonstrates how to activate Session Replay on Heap.There’s no need to update your Heap Javascript code but you do need to have a role tied to Manage Data Capture permissions. By default, Admins and Architects have these permissions. Additional Session Replay resources: Heap Blog: Session Replay now integrated into Heap Whitepaper: Bridge the gap between Quantitative Data and Qualitative Insights Request a demoQuestion? Thoughts? Comment below!

DaniBKnown Participant

asked in Using the Product

Has anyone added the Heap snippet to a Zendesk Help Center to track what articles are being viewed?

My application’s help center is rendered using Zendesk so once a user clicks on a help article hyperlink, I am not able to capture what the user is doing in the help center. Does anyone know whether I can install the Heap snippet in Zendesk?

Jakub CzakonNew Member

asked in Using the Product

What does "Initial Landing Page = “No data”, "Initial Referrer" = “DIRECT” mean?

Hey folks, so I created a report on sources of traffic to our site. And got this as a first result: Initial Landing Page = “No data”, Initial Referrer = “DIRECT” had a big spike up. What does that mean?Are those bots, unfinished session loading, 404?

Julian WNew Member

asked in Using the Product

See most frequent events for two different types of user

Is there a simple way to build a report on these lines ?show the most frequent events for a group of users compare two groups’ most frequent events (e.g. those who became leads according to Salesforce data vs those that didn’t Any advice gratefully received, thank youJulian

EvelynKnown Participant

asked in Using the Product

Heap down

Heap seems to be down? It seems to be infinitely loading ...

TrevinHeap Champion

posted in Using the Product

Feature Request: Conversion Funnels should be consolidated into a single chart type

Currently there are 2 reports type for conversion:Conversion over time Conversion funnelTo me, both of these are essentially the same report, the main difference being what time expanse you are looking at the data. In the case of “conversion rate over time”, you are limited to looking at conversion rate between 2 events but it’s powerful because you can see a trend over time. Your date controls are what you see in other reports types: In the case of “conversion funnel”, you can have any amount of steps but are limited to looking at the entire date range as an aggregate report. Your date options are now different and you are implicitly only allowed to look at the entire range but changing the difference in time between the 2 events that qualify as a conversion:Commonly when I’m looking at a conversion funnel report, I want to know if it’s changing over time. So the only way I can do this is either to:Keep changing the date range to see if I can see a pattern (wildly inefficient and

bernardo.madeiraKnown Participant

asked in Using the Product

Salesforce Integration

Hi all,We're unable to connect our Development (ID: 1173190626) and Production (ID: 2383593008) we apps to our Salesforce account platform.We have the following user attributes to use as primary keys: - Heap: Platform Account ID - Salesforce: PUP Account ID Also have the emails, but we are not being able to add it. Already went through the entire Salesforce integration guide. However, when selecting the attributes below: I don't get any information when clicking on the SELECT JOIN KEY button.Can someone from your end support us?Best regards,Bernardo Madeira

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