Using the Product

A space to discuss general Heap usage

  • 25 Topics
  • 52 Replies

25 Topics

D
DaniBNew Participant
asked in Using the Product

Viewing Account Properties

Is there a way to view a list of all the account properties that is comparable to how the user analysis is presented? My developer was asking for an easy way to quickly validate enabling the Account Properties API. The best I could come up with was creating a report that groups by the account properties but I am limited to 4.  

0
D
17 minutes ago
W
werkuNew Member
asked in Using the Product

Report for more events than 12

Hi all. I have an index page where I want to track the number of clicks for all the links, and there’s 20+ of them. Currently, the Heap reporting feature enables me to add up to 12 events within one report, which means I can’t get one list with all links and I can’t easily understand which links are the most popular. The only workaround I see is to divide links into groups and have separate reports in one dashboard, but you can imagine it’s not perfect to compare data in this way. Does anyone have a better solution?

7
W
1 day ago
AnyaLiv
Heap Champion
AnyaLivHeap Champion
asked in Using the Product

User stopped doing VS Not done

I've got a silly question. What is the difference between "User that has stopped doing" and "user who has not done"? I know semantically there is a difference. But in reports, both of them come with a time span. Ex. User who has Not done a Session in 30 Days. And then lower, there is another filter for the time span you want the report for. SO if I wanted to see Users who have not done, say, an "active session" in the past month, which one would I use, with what timespan?

3
AnyaLiv
Heap Champion
9 days ago
D
DaniBNew Participant
asked in Using the Product

Can I use wildcards when adding a snapshot to an event?

I have a custom field where I would like to know what the value was at the time the user clicked into the field. This is what I added to the snapshot: input.text[type="text"][name="ctl00$MainContent$txt_cust_field_name"]#txt_cust_field_name

1
jonathan
Heap Employee
13 days ago
D
DaniBNew Participant
asked in Using the Product

Has anyone added the Heap snippet to a Zendesk Help Center to track what articles are being viewed?

My application’s help center is rendered using Zendesk so once a user clicks on a help article hyperlink, I am not able to capture what the user is doing in the help center. Does anyone know whether I can install the Heap snippet in Zendesk?

4
Josef
Community Manager
21 days ago
D
dfooteNew Member
asked in Using the Product

Users who have done an event for the first time

In an analysis, is there any way to determine how many users are doing an event for the first time? I’m looking to see how many users are doing an event for the first time each day. The “Number of Users who started doing” query doesn’t show me the trend over time. Is this possible?

1
Travis
Heap Employee
23 days ago
W
wisamNew Member
asked in Using the Product

How to assign user roles from SSO identity provider?

Hi,I set up my business account with single sign on my question is how to assign user roles from my SSO?Also, can the new user provisioning happen upon first login from SSO or do I have to manually create user account and send invitation before they can login with their single sign-on credentials? Thanks

5
alex
Community Manager
27 days ago
J
jeromacanasNew Member
asked in Using the Product

Export data from Heap

Hi everybody!I’m quite new to heap so this is probably a very basic question but important for us :-)What’s the easiest way to export data from heap?Thanks so muchJero 

3
connie
Heap Employee
28 days ago
P
Phuoc TruongNew Member
asked in Using the Product

How can I separate access when I create a multi-environments in a project

Hello HEAP,I am Phuoc, a DevOps Engineer of Auvenir. We’re planning to integrate your product to our application.For now we are facing a concern regarding security that we do not know how to separate access permission when we have multi-environment creation.For example:We have 2 teams, one is the development team and another is the production team. We create 2 environments in the same project, one is DEV environment and another is PROD environment Our expectation is development team is able to access DEV environment only, if possible they can not see PROD environment in any place.Best Regards,Phuoc Truong

3
Josh Roberts
Heap Employee
1 month ago
Daniel J
Heap Employee
Daniel JHeap Employee
published in Using the Product

Workshop Wednesday - Building Powerful Dashboards

 In this webinar, we'll teach you how to easily build dashboards and use them over time. Whether you’re telling a story about a feature launch or checking the pulse on your most important features and flows, Heap dashboards are a powerful and convenient way to keep tabs on your most insightful reports and share those insights with all your stakeholders.

160
Daniel J
Heap Employee
1 month ago
M
mittlkNew Member
asked in Using the Product

Export text inputs

I’m trying to find the exact search queries that our users are entering. I just want a table that has a user property and the search terms they input. I can’t for the *life of me* figure out how to get this information out of Heap. I’ve tried creating a snapshot but I can’t get an actual report of the info to know if its even working. I followed the instructions for this specific use-case but I don’t know how to see the information.At a user level I can see event properties that exist with the query and open text information but I can’t figure out how to get them out or see them in a consumable format. I just want to export a csv that has a record for each time a specific event happened, with all the standard event properties AND the custom event properties. Is that possible??

1
jonathan
Heap Employee
1 month ago
J
JValleNew Member
asked in Using the Product

I have users that are dropping off from my funnels but they appear in the sessions

Background...I have a funnel that tracks signups from a landing page. I am testing it out to see if it is working. However, sometimes a user is not captured in the funnel even though I know they went through the flow. Upon investigation, I see them in the sessions clicking all the right buttons/links but for what ever reason they don’t always appear in the funnel. Further, it appears one user is actually duplicated and the association to their ID is lost. What could be causing this behavior?

2
K
Heap Employee
1 month ago
J
jiefangNew Participant
asked in Using the Product

# of Activities

Hi folks, how can I get the # of activities (events) a user has had in the product in a given day?

4
J
1 month ago
julia
Heap Employee
juliaHeap Employee
posted in Using the Product

Do you know the difference? Number of Users vs. Count Unique

Recently we updated our Graph Analysis documentation to talk a little bit more about the difference between Number of Users and Count Unique, and when to use each.It got me thinking: I wonder how our customers use these query types? Do they know the difference between the two? Which is most useful for your business?We would love to hear from you, please drop a comment below!And special thank you to @jonathan @danielle @Lauren Karell @Deanna Furlong @Renée CS for contributing to the effort to update this doc!

0
julia
Heap Employee
1 month ago
adam
Heap Champion
adamHeap Champion
asked in Using the Product

To round or not to round big numbers?

What are people's thoughts on the rounding up of big numbers? I understand the idea behind it but I think I prefer the accuracy of the whole number. I find myself just tabbing over the table view every time I see a big number so that I can get more detail. I think I would prefer that table view is still the default output for reports that only return one value, and I have to actively change that to a big number for the purposes of dashboarding. Just me?

4
Eric.mistry
Heap Employee
1 month ago
marsan
Heap Champion
marsanHeap Champion
asked in Using the Product

Monitoring number of open app tabs with Heap

Is anyone aware of a way to report on how the average number of tabs users have open at the same time? Tabs of our product of course - not all tabs.

4
rob
1 month ago
milenacourt
Heap Champion
milenacourtHeap Champion
asked in Using the Product

How do you use Heap to track cookie consent?

Not sure if it's the right place, but trying my luck! We have recently introduced a cookie consent banner to our site and are trying to track impact on performance (i.e. are we losing signups because we have it), impact on tracking (i.e. what % of traffic did we stop tracking) and potential opportunities (i.e. if we change the copy/layout etc, can we improve performance or tracking). Do any of you have some tips on how you used Heap for it or any learnings on cookie consent (Heap related or not)? Thanks a lot! Also, what do you consider an okay/good opt-in rate?

1
rob
2 months ago
L
LoriNew Member
asked in Using the Product

Is it possible to group by screen resolution in Heap?

I want to see the screen resolutions more used by our customers.

1
jonathan
Heap Employee
2 months ago
duke
Heap Champion
dukeHeap Champion
posted in Using the Product

Conversion funnel and paths to debug signup process

We noticed that our signup metrics had dropped suddenly late last week, and needed to investigate why.  We initially looked at our ad sources, but after finding that they didn't reflect the same drop, began looking at the signup process itself.  Our existing Conversion Funnel showed us that most of the dropped users were dropping out at one stage, so we used Paths From to show us all steps after that stage.  Paths From showed us that users were taking a strange loop in the pages they were viewing, starting with a link on a page in the signup process. Reviewing the link, we found that it was misleading, and leading users in the wrong direction, preventing them from completing the signup process. Changed that link, and sign ups went back up! Do you have other examples of debugging with Heap?

1
Lane
Heap Employee
2 months ago
R
Heap Champion
RitaRHeap Champion
posted in Using the Product

Using Effort Analysis

I showed Effort Analysis to the rest of the designers on my team last week. They loved it. Especially the time engaged, if a step is taking too long they know that there is a friction that they need to fix it from a usability point of view. Also showed it to a Product Owner and he wanted to know from the drop-off where are people going, I know that this would probably make it very complicated but that was his feedback.

2
mrosegates
Heap Employee
2 months ago
marsan
Heap Champion
marsanHeap Champion
asked in Using the Product

Do interactions count every keystroke in an input field?

Love the effort analysis! Would someone be able to tell me if interactions also would count every keystroke in an input field? I just did a quick check in one of our main workflows and I'm a bit concerned about the high number of interactions I'm seeing, I'm struggling to believe that can be the case.

2
jerryhjones
Heap Employee
2 months ago
jen
Heap Champion
jenHeap Champion
asked in Using the Product

SKUs are displaying in a range, not as a single SKU number

 Hello! Would it be possible to add a toggle so that we can stop presenting the data as a range?I've just created a funnel report and grouped by ProductSKU (the id of the sku), however I can see that the SKU number now is presented as a range, not just a single SKU number.If I download the data into a CSV report I can see each individual SKU number clearly, but the newly released format within Heap UI doesn't seem ideal if I want a quick view of the best converting sku.  

2
jen
Heap Champion
2 months ago
Daniel J
Heap Employee
Daniel JHeap Employee
published in Using the Product

Driving Feature Adoption with Heap

Learn how to measure the impact of product features on your users' experience.In this workshop, you'll walk away with a dashboard of seven new reports that will give you the insights you need to drive adoption and increase engagement with product features

90
Daniel J
Heap Employee
2 months ago
Renée CS
Heap Employee
Renée CSHeap Employee
posted in Using the Product

Using Heap to measure engagement with Help Center & dev/API docs

Hey all, I’m Heap’s docs strategist. I wanted to see if anyone else uses Heap to measure engagement with docs and share some reports I’ve found useful!Pageviews this month compared to last month - I have a simple graph set up for pageviews over the past 30 days (I customize the range for the sake of the monthly report) grouped by entire range compared to the previous period.   The results give me a baseline for how the docs site is doing overall - did traffic dip or spike? If so, why? After that, I group by referrer and city to look for any unusual trends. I'll also update the date range to group by day to see if there were anomalies on specific days. (I've tried other groupings in the past and haven't found anything too helpful outside of these three.)Most-clicked items from the docs site landing page - I run this report to better understand what elements users are clicking on in our docs. It's a pretty straightforward graph of a click on any element grouped by target text. Typically,

1
julia
Heap Employee
2 months ago
davetee
Community Manager
daveteeCommunity Manager
posted in Using the Product

Digging deep into which payment methods are the most efficient

All online shoppers having unique preferences for which method of payment they wish to use to checkout on a storefront and with so many different payment portals available to storefronts (all with their own individual costs associated to the business). We’ve been trying to dig deep into which payment methods are the most efficient for us as a business and which don't help to boost AOV or conversion rates. We've been using Heap's funnel and conversion rate analysis, as well as our data ported in from Shopify to come to some conclusions on which extraneous costs we can help alleviate from our top line.Has anyone else done this analysis? Any other suggestions?

0
davetee
Community Manager
2 months ago

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