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Tracking modal / pop up interaction

  • 11 December 2023
  • 1 reply
  • 61 views
E

We recently added a modal to our flow, with a customer ability to answer Yes or No.

How best to track how many users interacted with the modal and how many chose each option (Yes or NO)?

I’ve built some funnels but this is a much more targeted ask.

Also, the modal itself doesn’t appear to have a bespoke URL, hence I’m not sure how to capture it as a specific Event.

Newbie questions, I’m sure, but any guidance will be greatly appreciated as I’ve played with the functions and am not intuiting how to derive this information.

 

Thanks!

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Best answer by Scaletrix Raj 22 December 2023, 16:43

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Scaletrix Raj

Hi @E Leckbee  If there is no URL change or any page view event occurring when the modal opens, you can manually trigger a custom event by calling the track API associated with the respective modal opening. To track the interaction within the modal, including the options presented, you can enhance the custom event by adding an additional property that records the user's response (Yes or No). This can be achieved by including the relevant details through add event properties.

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