Heap is a game-changer for Customer Success teams. It's an essential tool helping you to increase customer engagement, reduce churn, and maximize product utilization. In this Workshop Wednesday, with the help of Heap's Senior Customer Success Manager Will Wedell, we're diving deep into practical applications of Heap for Customer Success Managers. Join us to learn how to:
- Segment for churn risk: Learn how to create dynamic segments for monitoring customer engagement and predicting churn. Use these insights to create proactive strategies that boost customer retention.
- Create custom dashboards & filters: Gain a comprehensive view of customer interactions, preferences, and patterns for more personalized experiences.
- Report on feature utilization: Discover how to generate reports assessing if customers are effectively using your product's key features, ensuring they get the most out of your offerings.
This workshop will help you enhance customer satisfaction and minimize churn – check it out now!