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Is it possible to prevent events from becoming inactive automatically?

  • 13 July 2023
  • 3 replies
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We are working on an enterprise API product, where we don't expect users to login and perform actions on the product UI on a regular basis/frequently. 

We would like to use Heap to track the user activity on the UI, however the feature in Heap which marks events as inactive if no activity is detected for 72 hours is a blocker for us. We expect "valid" events to be there which should not be treated as inactive just because users did not access it for 3 days. 

Is there a way to disable this behavior of events becoming inactive? Or at least increase the inactivity time? 

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Best answer by ALabs l Preetam Barik 13 July 2023, 08:59

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ALabs l Preetam Barik
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Hi ,

 

Any event not capturing the data from last 72hrs gets categorized under the Inactive category. The possible scenarios may be:

  1. Event criteria is incorrect
  2. Event is not being regularly used
  3. There have been some changes made to the feature in the backend which made the event stop receiving data 

Now, as per your concern if the event is not regularly used it gets categorized under Inactive, now considering that the way it has been defined is correct and no changes are done in the feature. The event will still receive the data  when even a single user interacts with the feature and then will move back to the original category. Also, you can use the inactive events in any reports you want modifying the date range. Inactive events does not mean it will stop receiving the data moving forward, it just is a indicator which allows you to keep a check on the ongoing interaction.

 

Hope that helps. Let us know for any other questions on this.

 

 

Thanks and Regards,

Preetam Barik

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Hi Preetam, Thanks for your reply.

The event will still receive the data  when even a single user interacts with the feature and then will move back to the original category. 

This is exactly what we are looking for. However, when we tested this by simulating some user actions for events which were being marked as “inactive” our observation was that the events were still being marked as “inactive” after that. 
Could you clarify if this is expected behavior?

ALabs l Preetam Barik
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Hi @assist.tools ,

As it takes sometime to reflect data in a event for the interaction made with a element. I suggest checking it after 30mins~ to get the updated interaction. Let me know if you still run into the same issue.

 

 

Best Regards,

Preetam

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