Can Heap provide data on user sign-up process and completion rate by device?

Hi @aise.manuel,

Yes, This use case can be efficiently addressed using Heap due to its ability to automatically collect device information, allowing segmentation based on device types like desktop, mobile, or tablet.

To create this report, follow these steps:
 

Step 1: Funnel Creation

• Navigate to the Analyze tab within Heap Analytics.
• Select the funnel chart type to visualize the progression of sign-up steps and add all the events from the initiation of the sign-up process to successful sign-up completion.

Step 2: Device Segmentation

• Include the "Device Type" property within the Group by criteria.
• This segmentation enables the breakdown of users based on different device types, such as desktop, mobile, or tablet.

Step 3: Query Execution

• Execute the query by clicking on "view result”.

After generating the funnel overview and performing group analysis, you can access detailed insights. Below the funnel overview in the group analysis section, you'll find metrics showing the number or percentage of users who initiated the signup process categorized by device type. Moreover, it allows tracking how many users from each device category proceeded through subsequent signup steps and eventually completed the signup process.

Hope this helps! Please do share whether this solution worked for you or not.