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Can't access my Heap dashboard

  • 15 June 2023
  • 4 replies
  • 39 views

Userlevel 1
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Hi going to community for any advice,

 

I’m having trouble accessing my Heap account. I’m logged in, but I can’t view anything. The screen is just white.

 

I’ve tried everything I can think of:

  • Cleared cache
  • Using incognito
  • Tried different browsers
  • Tried different computers
  • Reset my password

Anyone faced a similar issue? Any help here would be great.

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Best answer by Youyou 15 June 2023, 21:53

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4 replies

I think I’m having a similar issue this morning:
 

 

Looks like we’re back up and running :)

Userlevel 3

Hi @aise.manuel @Lou Pickles , we had a connectivity situation during the times you both were trying to log in and it was resolved after. Would you mind trying to log in again and let us know if you are seeing the same issue?

Userlevel 1
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Working now! Thanks!

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