Chart data not updated although Sessions can catch up the click event

  • 12 October 2023
  • 2 replies

Hi there,

I am trying to create a chart with click event, I customized one click event and caught it yesterday in Session and chart, but today when I open Heap again, the data is not updated even I can see the changes in session. I waited to pass the cached data period, but it still not updated. Does anyone have any idea on this? Thanks



Best answer by Alex_Iress 12 October 2023, 06:06

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2 replies

Userlevel 4
Badge +3

Hey @Alex_Iress ,

Given that this issue will probably require us looking into your specific account would you mind emailing our support team regarding this scenario?


Hi @Christy H ,

I just found it was my mistake causing this issue, now it is resolved, thank you for your response and have a good day.