Difficulty defining events

Hi,

This seems to be the user permission issue only. To confirm, you may check your user permission level by going to the Teammates tab on the Account Management in Heap UI.
Here are the steps to get to this tab:

1. Login to your Heap account.
2. On left hand side menu, expand Accounts under Administeration section.
3. Click Manage under accounts.
4. Go to teammates tab by clicking on the Teammates in the menu that has opened.
5. In the Teammates list search for your email id and see the role next to it.

Here, I am sharing the role wise permission for your reference:

Please, let me know if this helps. If you have a Role that provides you the permission to “Manage Shared/Personal Definitions” and still you are getting the error, in that case it will help me answer your question if you could share some additional data, like a screenshot of the error and your role permission.

Hope this helps!