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Heap does not capture clicks in iframe

  • 4 September 2023
  • 8 replies
  • 96 views
M

Hello there,

I’m trying to use the heap while serving my web in an iframe but heap does not capture the clicks nor the custom events.

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Best answer by Christy H 5 September 2023, 17:04

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8 replies

Christy H
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Hi @majagar ,

Have you checked out our documentation for tracking activity in an iframe?

M

Yes, but I don’t have access to the source page.
To be clear, I’m developing a Shopify app, so I don’t have the access to the source page, and my web is being show in an iframe.

 

 

matt_pierson
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Have you reviewed our Shopify integration documents?

M

I’m the app developer, not the shop owner, this doc, as I understand targets the shop owners.

This is the matter of the web being loaded in an iframe.

Only the view_page events are being captured. clicks and customized events are not being captured.

 

julia
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Userlevel 3
Badge +3

Hi @majagar, if you’re able to capture pageviews but not events on the page, it could indicate that the website has been built using a Shadow DOM. Are you able to confirm? See Tracking Events in Web Components / Shadow DOM

M

Tried it, did not work.

I’d really appreciate if we arrange a call.

 

M

Just following up.

julia
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Userlevel 3
Badge +3

Hi @majagar, if you're interested in upgrading your Heap plan to have phone support, I'm happy to connect you with the right person to discuss that.

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