Huge difference between users count of Sessions and Views

Hi @AlessiaGRID,

The difference in unique user counts between sessions and views in Heap can be attributed to the way these metrics are calculated and the underlying behavior of users interacting with your website.

When you use the event 'View - Any Page,' you're capturing every instance where a page is loaded, regardless of whether it's a new session or a recurring session. This event might count a single user multiple times if they view multiple pages within the same session. Therefore, you see a higher count of unique users.

On the other hand, when you use the 'Session' event, Heap is capturing distinct user sessions. A session represents a single visit by a user to your website. Heap likely considers a user to be unique if they start a new session, regardless of how many pages they view within that session. This is why the 'Session' event reports a lower count of unique users.

To understand the discrepancy better, you should consider the behavior of your users. If users frequently view multiple pages within a single session, the 'View - Any Page' event will show a higher unique user count. If users tend to start a new session each time they visit your site, the 'Session' event will likely report a more accurate unique user count.

It's also worth checking if there are any issues with event tracking or configuration that might be affecting the accuracy of your data.

Ultimately, the choice of which metric to use depends on your specific use case and what you're trying to measure. If you're interested in understanding unique user behavior within a single visit, focusing on 'Session' metrics might be more appropriate. If you want to track the overall engagement across multiple pages, the 'View - Any Page' event could be more useful.

Thanks!