Hi there,
I can’t seem to figure out why Heap is showing such a huge difference in unique users count between sessions and views.
In the graph below I am looking for a simple metric number, but the same happens in several different graphs, and so I am not sure which event to use anymore for a correct report.
User count with Pageview
When I use the event ‘View - Any Page’ which captures views on all but a few pages, I have around 3000 unique users
User count with Session
When instead I use the event ‘Session’, Heap captures around 49 unique users.
Why such a big difference? Am I missing some piece of info here?
Any help much appreciated.
Cheers
Best answer by Christy H
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