I have users missing from Heap sessions that my team sees in Hotjar and PowerBI. Their last known session in Heap is about a year old. This was discovered after we had seen recordings in Hotjar. I’m concerned that we’re missing sessions from others. Any thoughts on what may be happening?
Hi,
To investigate this case, some more information would be required.
I recommend creating a ticket via support@heap.io so that the team can look into the specific issues that you are encountering.
Thanks!
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