I have users missing from Heap sessions that my team sees in Hotjar and PowerBI. Their last known session in Heap is about a year old. This was discovered after we had seen recordings in Hotjar. I’m concerned that we’re missing sessions from others. Any thoughts on what may be happening?
Userlevel 3
+1
Hi,
To investigate this case, some more information would be required.
I recommend creating a ticket via support@heap.io so that the team can look into the specific issues that you are encountering.
Thanks!
Reply
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.