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Visual Labelling not working

  • 30 March 2023
  • 3 replies
  • 100 views

Userlevel 1

Hello,

 

I was working on visual labelling yesterday, and it was working fine, but this morning when I opened the visual Labelling, and launched my website and its showing me this message “We can't find Heap”.

I checked the instructions from the official documents as well, and everything is fine, but still visual labelling is not working.

 

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Best answer by julia 30 March 2023, 20:55

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3 replies

Userlevel 3
Badge +3

Hi @shariqamir, sorry you encountered this error! 

This issue should now be resolved - can you confirm if you are able to load the visual labeling tool from your side?
 
Once again, please accept our sincere apologies for any inconvenience this may have caused. 

Badge +1

Hi @julia, we are having this same issue today.

Has it come up again?

Userlevel 3
Badge +3

Hi @julia, we are having this same issue today.

Has it come up again?

 

Hi @RoryHD, sorry to hear you’re having issues with the visual labeling tool. I don’t see anything unusual on the Status Page, please open a support case via the Get support page and our team will be able to help you troubleshoot. 

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