Heap Journeys: Defining Branches

Hi,

To answer your question “Why doesn’t Heap auto-detect this?”, I would say there could be these common reasons for Heap not showing the event in the Top event list:

• “Effort Interactions” option is not checked in the Top Events filters.

  

   

• Pageviews are covering most of the common interactions and hence, the toggle interaction is not in the list. You may de-select the Pageview events and it would show only the click and change events.

• The event is divided under multiple html elements (Target element hierarchy) and hence, the interaction for the toggle has divided under multiple css selectors, e.g. each color toggle has different data-attribute “name”.

If you do not see any of the upper mentioned reasons true for your case, you may provide more information on the same (like: screenshot of the journey chart, toogle element in the console etc) so that I can investigate further and this should also help the Heap’s product team to have a look at the issue.

Hope this helps!

i found the Effort Interactions after I clicked on the add button between two steps in the journey report output when I expanded the filter.  In my case, the effort interaction was already checked and then I removed Pageview events as you suggested. 

Unfortunately, I still don’t see my defined event on the list even though 68% of users did that action.

When I remove that step and look at Effort Interactions, my event isn’t on the list.  In fact, even though I see autocaptured web actions (click, view, etc) I don’t see any events that our team had defined based upon those autocaptured actions.  Is that by design?