Monitoring products generates a lot of wonderful data. Here's where to learn about managing it.
- 4 Topics
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Hello! I’m wondering if anyone can help me or if anyone has the same problem.I’m having a problem with some graphs, I want to see the count of times a user has performed an event, the problem is that I get different results when using count and count unique. I know the difference between both, so my problem is not that count gives me 3, and count unique gives me 1 since it was the same user performing the same event 3 times; my problem is that in count I get 3, and in count unique, I get 0 results. I don’t know if instead of a graph I should be using a funnel and that is the problem or something else.Thanks in advance for your help.
Hi folks, We are sharing heap data with other teams. right now we sync heap data out to BigQuery and then the downstream teams will absorb the data from BigQuery. Now the teams who get the data would also like to get the detailed event definition.I put the event definition in the “Notes” section of the event page. Is there any way I can share the event definition with those teams automatically?
We have a number of different digital properties with a lot of variation from a technical standpoint. To drive data standardization across those properties, we make heavy use of Tellium (as our data layer) and Heap’s APIs. I put together a brief summary of how we use Heap’s APIs to develop a better understanding of our customers. If you’re not familiar with Heap’s APIs, check out the Client-side APIs overview and API documentation in the Heap Help Center (includes specific recommendations for SaaS, eCommerce and Financial Services).We typically use Heap’s identify, addUserProperties and addEventProperties APIs. This helps us connect the data to our backend, offline and other data sources. It’s essential to have a unique identity that is associated with the backend data sources so that we can correlate their activity with business results. We’re using the addUserProperties API to collect certain attributes that not only helps our other systems, but also makes reporting and segmentatio
I work for a financial services company based in Canada and we have four different business units made up of mortgages, credit cards, banking and investment and insurance. On my team, we have people who are dedicated to one or more of these business units, so everyone has a core BU they support. Before I get into anything, I want to note that this is a work in progress and no way we have cracked this. Everyone’s requirements are slightly different and I look forward to reading your comments in the discussion below to learn the approaches you’ve taken to address data governance. As I mentioned, we have four different business units groups, each with a business unit analyst. This analyst owns and manages their own.group of categories. So, for example, mortgages will have one dedicated person and as you can see we've got tons of events. What we realized over time is that with changing teams, changing websites and CSS selectors and so on, events get outdated very quickly. If we don't stay
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