Managing Data

Monitoring products generates a lot of wonderful data. Here's where to learn about managing it.

  • 30 Topics
  • 57 Replies

30 Topics

C
ChenNew Member
asked in Managing Data

Is there a way to export history heap events?

Hi team,Is there a way to export all heap events into csv (including event properties)? or any API?

0
C
4 days ago
S
SamiPekaNew Member
asked in Managing Data

using Heap for offline app

Hi,First-timer here. What I can’t find answer to is whether it’s possible to use Heap to capture in-product data when we have app that works offline (as well as online).Usecase: a user would login and start using the app online, but at some point during their session the app would go offline and user would spend majority of time in this state.I’m guessing the answer would be yes - (service workers?), but would appreciate an answer here is this out of the box or we need some development. Links would be helpful also.Thanks!

3
J
18 days ago
N
nkagkalosNew Member
asked in Managing Data

New session id's appearing in the same timeframe

Hello!I pulled some session id level data for Jan ‘24 a couple of weeks ago, and I pulled the same data again this week. The count is slightly different, with two more session id’s showing up in the new run. My question is how is it possible to get extra new sessions for a fixed timeframe? Note that the same thing has been observed with Feb ‘24 and Mar ‘24 (two extra session id’s for both months).Happy to provide the session id’s if needed.Best,Nick

0
N
30 days ago
M
mmoreauNew Member
asked in Managing Data

Sessions appearing and disappearing

Hi there folks!I’m running into an odd issues while doing some sessions queries, and I’m thinking it might be because I’m misunderstanding how Heap stores data.Let’s say I have a simple query like so: Count - Session + Filter: “_email” equals “test@test.com” + Date Range: Nov 20 to Nov 27 grouped by Week.This gives me the total number of sessions for that specific user on that specific week. Now the odd thing is that, when I ran this on Dec 7 the total count was 6, and if I run it today on Jan 5, the total count is 8. This happens for multiple users, a very small amount will have sessions either disappear or appear a while after they were created. I was trying to find a pattern but came up empty-handed. I’m now thinking, is this a bug, or is it just normal because of the way Heap handles data on the backend? Thanks for your help!

2
N
30 days ago
A
anastasiaNew Member
asked in Managing Data

If we enable sensitive data redaction in the Heap UI, is this data transferred to the Heap Cloud securely?

I am trying to understand the best way to implement sensitive data redaction. As far as I could see, there are two options to do so: indicate data to be redacted either in application source code or in the Heap UI. What is the difference between these 2 options? Am I right that if we choose to indicate this data in source code, we prevent sending data in non-masked form to the Heap Cloud at all? And if we choose the setting in the Heap UI, am I right that the data before reaching the Heap Cloud is sent from our apps in non-masked form?

0
A
1 month ago
Christy H
Community Manager
Christy HCommunity Manager
posted in Managing Data

How to clean up your Heap account in 15 minutes or less!

Heap is a powerful tool for tracking user interactions and collecting valuable data for your business. Over time, any data tool can accumulate a lot of clutter, making it harder to find the insights you need. In this quick and easy guide, I’ll show you how you can clean up your Heap account in just 15 minutes or less. The best part? You can do it without the fear of breaking anything or losing precious data.In this post, we’ll cover some quick and easy ways to clean up your events, properties, and charts.Let’s start with events.  Step 1: Cleaning Up Events Navigate to Data → Labeled Events Apply filters to make swift decisions about what can be archived: In the "Source" dropdown, select your autocaptured web and mobile events (Android, iOS, and/or Web events). In the "Activity Status" dropdown, choose "Unused" (events not used in any charts or dashboards). In the "Sync" dropdown, opt for "Unsynced." Finally, in the "Snapshots" dropdown, pick "No snapshots." After applying these

0
Christy H
Community Manager
6 months ago
J
joannalaineNew Member
asked in Managing Data

Possible to block/filter user agent from all data?

I saw that it is possible to block traffic from specific user agents from Session Replay. Would it also be possible to block all data collection from a list of specified user agents the way that we can for IP addresses? Or to filter based on user agent?My use case is that we have an automated testing suite that we run against our site. Since it can be executed from our CI/CD pipeline (in the cloud), excluding by IP won’t work for us. However, I can set up the test framework to send a specific user agent.

1
ALabs I Bhupender
7 months ago
S
sujanNew Member
asked in Managing Data

Page wise configuration in a SPA

How can I stop tracking/re-initialize heap in certain pages in a single page application? I need to configure ‘disableTextCapture’ based on pages. 

6
jonathan
Heap Employee
8 months ago
T
trevdorNew Member
asked in Managing Data

Only allow tracking from certain users

I’ve seen how I can exclude certain IPs from data collection, but is it possible to reverse that? I’d like to only collect data from certain IPs or ranges. Specifically, customers who have opted in.

1
ellysastanton
Heap Employee
9 months ago
M
marta_mindeaseNew Participant
asked in Managing Data

Filtering out company users from results

We are a web-based hybrid app and don’t have a tone of users. Using the app does not require creating an account (but you can). We are using Heap Identify.People in the company frequently use the app to test different features, or check on its functionality. This frequently involves reinstalling the app and using it as a “fresh” user without creating an account.I’d like to be able to create a segment that combines all our company members’ devices so that the data points generated by them can be filtered out from the dashboards.Is there a way to do it? Current thinking: I know Heap creates a unique User ID, but afaiu, this only persists across sessions but not across devices and not in a case when the user reinstalls the app. Are there other ways to approach it, e.g. by registering test devices, or sth else?

5
M
9 months ago
M
maria.trimboliNew Member
asked in Managing Data

How can I see the different dates selected within my booking form?

I would like to track how many users do not complete a booking on my site due to lack of capacity on the selected dates.It would be great to have a chart that shows me both two dates of users who did not complete a booking.Can anyone help me? :) Thank you so much in advance!!

2
M
9 months ago
B
bordateszNew Member
asked in Managing Data

Any way to omit query parameter in Event Properties?

Hi there,I started to test heap, and I discovered that in the Users Event List, on each event in the Event Properties there is a Query, that contains the request query parameters.This query can contain some info/parameter that I do not wish to track and store in any way, since these can be sensitive information. (These parameters are neccessary for us, before asking why we send it in any way. I simply don’t want to forward them to Heap.)Is there any way to omit these parameters? 

2
B
9 months ago
B
BradSylvaNew Member
asked in Managing Data

15% of Users initial referrers are my own website

Hello! I’m doing some user analysis and noticed that 15% of my users’ initial referrer value is some form of my own website. Is there something broken here? Anyone to get more clarity on what site actually sent them to my website?

1
Christy H
Community Manager
10 months ago
M
moisternwNew Member
asked in Managing Data

Average Time on Page Common Query: Pageviews before Session Ends

Hello! I was reading through the common queries to get some inspiration to calculate the average time on page for certain pageviews.  It seems as though this calculation doesn’t take pageviews that occur before bounces into account. Is this correct? I.e. when calculating the average, we’ll only take into account pageviews that are followed by other pageviews. Just want to make sure that I understand the query correctly. Here is the query:  Thank you!

1
Ariana-Heap
Heap Employee
10 months ago
Y
ysoenNew Member
asked in Managing Data

Exporting list of users

Hello,I need to export a list of users that performed a given event.I can get to that view in the Users & Sessions page, but I don’t see a way to simply export a list of those user ids. I know there are integrations that do this, but all I need is a simple export. Is this doable? Cheers,Yotam

1
ALabs I Bhupender
11 months ago
M
MarijaNew Member
asked in Managing Data

How can I send custom data on click event from code?

I am trying to send some custom data and track it when a user clicks a button, but it doesn’t update regularly or doesn’t accept an object as a value to a property. Any suggestions?Here is a sample of what I am trying to send: window.heap.track("Show Results Click", {      usedFilters: {               has_done_brand_deals: false        has_instagram: true        has_link_in_bio: false        has_merch: false        has_patreon: false        has_tiktok: false        has_twitch: false        has_youtube: false     } }); 

1
ALabs I Bhupender
1 year ago
J
jiefangNew Participant
asked in Managing Data

Export event definition

Hi folks, We are sharing heap data with other teams. right now we sync heap data out to BigQuery and then the downstream teams will absorb the data from BigQuery. Now the teams who get the data would also like to get the detailed event definition.I put the event definition in the “Notes” section of the event page. Is there any way I can share the event definition with those teams automatically?  

2
jonathan
Heap Employee
1 year ago
A
Al RicciNew Member
asked in Managing Data

Heap Permissions, Security, and Scale

From what I’ve read, Heap cannot control permissions at a very granular functional level. We have a use case where access to information is highly restricted, with the need to grant read-only access to specific dashboards and charts within those dashboards — and nothing else. Am I missing something? How is this requirement handled at scale?Al

2
A
1 year ago
P
PlasticlizzardFrequent Participant
asked in Managing Data

I can't work out why i get different results when i use group by.

Please can someone help me understand something.i have this chart when i have group by browser the number is higher than when i don’t have the group by on. Is there something i am not doing right? I can’t understand why the overall number would change. If i take of the segmentation then the number is the same with or without the group by. I don’t understand why the filter is making it behave differently.

3
P
1 year ago
C
ChristruNew Member
asked in Managing Data

How to import historical data from another heap account?

I was told I can take all-time heap export which contains user_data.json, events.json, user_migrations.json, raw_event_data.json, raw_pageview_data.json, raw_visit_data.json and import it into new account. I have searched the community, help documentation and do not see the option.  Where and how can this be done? Thank you,Chris

4
jonathan
Heap Employee
1 year ago
P
PlasticlizzardFrequent Participant
asked in Managing Data

Is there a way to get my data reset?

So we started setting up the stats which i am loving but as we progressed we worked out some wrinkles in what we wanted to capture (adding custom attributes), IP addresses from our devops bots we wanted to exclude etc.I was wondering if there was a way to reset my “history” but keep all of the setup like events, pages, charts etc that I have built. For example I had to create a segment to wildcard match the bots, i have to exclude that segment from every chart, now we are ignoring the ip addresses from the bots i can’t turn of the segment as it covers historical data. Any guidance would be welcome. Thanks.

2
P
1 year ago
T
Taras1984New Member
asked in Managing Data

Are the any workarounds to change user Identity value after it is set? Is it possible to use another identifier from (custom?) properties to identify and call the Heap API?

In our application, using Heap Analytics for a long time, we need to change the way we identify users, for security reasons. Our current users are identified long ago using partially sensitive data, we don’t want to expose it anymore. That’s why, we need to either find a way to change the Identity value or the way to identify users using custom property, etc.The docs state that “Heap does not allow you to change an already applied identity or assign multiple identities to the same user”. That’s really harsh, so, maybe, there are workarounds for it with import/export or we could send you the match list(s) to replace it. Would be very grateful for any alternative solution proposed as well. Thank you! 

2
jonathan
Heap Employee
1 year ago
R
RgoNew Member
asked in Managing Data

Can you connect an email entered into a form to a user identity?

Can Heap tie the email address users enter into our contact form to their user identity?This would rely on Heap taking data from a field *after* an event (user clicks submit) and then filling it into the user profile. If the same user submitted the form with multiple emails, the most recent will overwrite.

2
H
1 year ago
C
ChristruNew Member
asked in Managing Data

all-time heap export

We are in the process of setting up reports and had a vendor who transferred their historical data to us.For report aggregating purposes can we please get a generated all-time Heap export for us with our event data. We are kicking off talks with sales but the integration of heap connect / approval process will not be done in time for our report time line.

2
Rachael Carroll
Heap Employee
1 year ago
X
XimenaNew Member
asked in Managing Data

Count vs count unique

Hello! I’m wondering if anyone can help me or if anyone has the same problem.I’m having a problem with some graphs, I want to see the count of times a user has performed an event, the problem is that I get different results when using count and count unique. I know the difference between both, so my problem is not that count gives me 3, and count unique gives me 1 since it was the same user performing the same event 3 times; my problem is that in count I get 3, and in count unique, I get 0 results.  I don’t know if instead of a graph I should be using a funnel and that is the problem or something else.Thanks in advance for your help. 

3
Christy H
Community Manager
1 year ago

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