Managing Data

Monitoring products generates a lot of wonderful data. Here's where to learn about managing it.

  • 26 Topics
  • 55 Replies

26 Topics

J
joannalaineNew Member
asked in Managing Data

Possible to block/filter user agent from all data?

I saw that it is possible to block traffic from specific user agents from Session Replay. Would it also be possible to block all data collection from a list of specified user agents the way that we can for IP addresses? Or to filter based on user agent?My use case is that we have an automated testing suite that we run against our site. Since it can be executed from our CI/CD pipeline (in the cloud), excluding by IP won’t work for us. However, I can set up the test framework to send a specific user agent.

1
ALabs I Bhupender
17 days ago
S
sujanNew Member
asked in Managing Data

Page wise configuration in a SPA

How can I stop tracking/re-initialize heap in certain pages in a single page application? I need to configure ‘disableTextCapture’ based on pages. 

6
jonathan
Heap Employee
1 month ago
T
trevdorNew Member
asked in Managing Data

Only allow tracking from certain users

I’ve seen how I can exclude certain IPs from data collection, but is it possible to reverse that? I’d like to only collect data from certain IPs or ranges. Specifically, customers who have opted in.

1
ellysastanton
Heap Employee
2 months ago
M
marta_mindeaseNew Participant
asked in Managing Data

Filtering out company users from results

We are a web-based hybrid app and don’t have a tone of users. Using the app does not require creating an account (but you can). We are using Heap Identify.People in the company frequently use the app to test different features, or check on its functionality. This frequently involves reinstalling the app and using it as a “fresh” user without creating an account.I’d like to be able to create a segment that combines all our company members’ devices so that the data points generated by them can be filtered out from the dashboards.Is there a way to do it? Current thinking: I know Heap creates a unique User ID, but afaiu, this only persists across sessions but not across devices and not in a case when the user reinstalls the app. Are there other ways to approach it, e.g. by registering test devices, or sth else?

5
M
2 months ago
M
maria.trimboliNew Member
asked in Managing Data

How can I see the different dates selected within my booking form?

I would like to track how many users do not complete a booking on my site due to lack of capacity on the selected dates.It would be great to have a chart that shows me both two dates of users who did not complete a booking.Can anyone help me? :) Thank you so much in advance!!

2
M
2 months ago
B
bordateszNew Member
asked in Managing Data

Any way to omit query parameter in Event Properties?

Hi there,I started to test heap, and I discovered that in the Users Event List, on each event in the Event Properties there is a Query, that contains the request query parameters.This query can contain some info/parameter that I do not wish to track and store in any way, since these can be sensitive information. (These parameters are neccessary for us, before asking why we send it in any way. I simply don’t want to forward them to Heap.)Is there any way to omit these parameters? 

2
B
2 months ago
B
BradSylvaNew Member
asked in Managing Data

15% of Users initial referrers are my own website

Hello! I’m doing some user analysis and noticed that 15% of my users’ initial referrer value is some form of my own website. Is there something broken here? Anyone to get more clarity on what site actually sent them to my website?

1
Christy H
Community Manager
3 months ago
M
moisternwNew Member
asked in Managing Data

Average Time on Page Common Query: Pageviews before Session Ends

Hello! I was reading through the common queries to get some inspiration to calculate the average time on page for certain pageviews.  It seems as though this calculation doesn’t take pageviews that occur before bounces into account. Is this correct? I.e. when calculating the average, we’ll only take into account pageviews that are followed by other pageviews. Just want to make sure that I understand the query correctly. Here is the query:  Thank you!

1
Ariana-Heap
Heap Employee
3 months ago
Y
ysoenNew Member
asked in Managing Data

Exporting list of users

Hello,I need to export a list of users that performed a given event.I can get to that view in the Users & Sessions page, but I don’t see a way to simply export a list of those user ids. I know there are integrations that do this, but all I need is a simple export. Is this doable? Cheers,Yotam

1
ALabs I Bhupender
4 months ago
S
SamiPekaNew Member
asked in Managing Data

using Heap for offline app

Hi,First-timer here. What I can’t find answer to is whether it’s possible to use Heap to capture in-product data when we have app that works offline (as well as online).Usecase: a user would login and start using the app online, but at some point during their session the app would go offline and user would spend majority of time in this state.I’m guessing the answer would be yes - (service workers?), but would appreciate an answer here is this out of the box or we need some development. Links would be helpful also.Thanks!

2
jonathan
Heap Employee
5 months ago
M
MarijaNew Member
asked in Managing Data

How can I send custom data on click event from code?

I am trying to send some custom data and track it when a user clicks a button, but it doesn’t update regularly or doesn’t accept an object as a value to a property. Any suggestions?Here is a sample of what I am trying to send: window.heap.track("Show Results Click", {      usedFilters: {               has_done_brand_deals: false        has_instagram: true        has_link_in_bio: false        has_merch: false        has_patreon: false        has_tiktok: false        has_twitch: false        has_youtube: false     } }); 

1
ALabs I Bhupender
5 months ago
J
jiefangNew Participant
asked in Managing Data

Export event definition

Hi folks, We are sharing heap data with other teams. right now we sync heap data out to BigQuery and then the downstream teams will absorb the data from BigQuery. Now the teams who get the data would also like to get the detailed event definition.I put the event definition in the “Notes” section of the event page. Is there any way I can share the event definition with those teams automatically?  

2
jonathan
Heap Employee
6 months ago
A
Al RicciNew Member
asked in Managing Data

Heap Permissions, Security, and Scale

From what I’ve read, Heap cannot control permissions at a very granular functional level. We have a use case where access to information is highly restricted, with the need to grant read-only access to specific dashboards and charts within those dashboards — and nothing else. Am I missing something? How is this requirement handled at scale?Al

2
A
6 months ago
P
PlasticlizzardFrequent Participant
asked in Managing Data

I can't work out why i get different results when i use group by.

Please can someone help me understand something.i have this chart when i have group by browser the number is higher than when i don’t have the group by on. Is there something i am not doing right? I can’t understand why the overall number would change. If i take of the segmentation then the number is the same with or without the group by. I don’t understand why the filter is making it behave differently.

3
P
6 months ago
C
ChristruNew Member
asked in Managing Data

How to import historical data from another heap account?

I was told I can take all-time heap export which contains user_data.json, events.json, user_migrations.json, raw_event_data.json, raw_pageview_data.json, raw_visit_data.json and import it into new account. I have searched the community, help documentation and do not see the option.  Where and how can this be done? Thank you,Chris

4
jonathan
Heap Employee
7 months ago
P
PlasticlizzardFrequent Participant
asked in Managing Data

Is there a way to get my data reset?

So we started setting up the stats which i am loving but as we progressed we worked out some wrinkles in what we wanted to capture (adding custom attributes), IP addresses from our devops bots we wanted to exclude etc.I was wondering if there was a way to reset my “history” but keep all of the setup like events, pages, charts etc that I have built. For example I had to create a segment to wildcard match the bots, i have to exclude that segment from every chart, now we are ignoring the ip addresses from the bots i can’t turn of the segment as it covers historical data. Any guidance would be welcome. Thanks.

2
P
7 months ago
T
Taras1984New Member
asked in Managing Data

Are the any workarounds to change user Identity value after it is set? Is it possible to use another identifier from (custom?) properties to identify and call the Heap API?

In our application, using Heap Analytics for a long time, we need to change the way we identify users, for security reasons. Our current users are identified long ago using partially sensitive data, we don’t want to expose it anymore. That’s why, we need to either find a way to change the Identity value or the way to identify users using custom property, etc.The docs state that “Heap does not allow you to change an already applied identity or assign multiple identities to the same user”. That’s really harsh, so, maybe, there are workarounds for it with import/export or we could send you the match list(s) to replace it. Would be very grateful for any alternative solution proposed as well. Thank you! 

2
jonathan
Heap Employee
7 months ago
R
RgoNew Member
asked in Managing Data

Can you connect an email entered into a form to a user identity?

Can Heap tie the email address users enter into our contact form to their user identity?This would rely on Heap taking data from a field *after* an event (user clicks submit) and then filling it into the user profile. If the same user submitted the form with multiple emails, the most recent will overwrite.

2
H
8 months ago
C
ChristruNew Member
asked in Managing Data

all-time heap export

We are in the process of setting up reports and had a vendor who transferred their historical data to us.For report aggregating purposes can we please get a generated all-time Heap export for us with our event data. We are kicking off talks with sales but the integration of heap connect / approval process will not be done in time for our report time line.

2
Rachael Carroll
Heap Employee
8 months ago
M
mmoreauNew Member
asked in Managing Data

Sessions appearing and disappearing

Hi there folks!I’m running into an odd issues while doing some sessions queries, and I’m thinking it might be because I’m misunderstanding how Heap stores data.Let’s say I have a simple query like so: Count - Session + Filter: “_email” equals “test@test.com” + Date Range: Nov 20 to Nov 27 grouped by Week.This gives me the total number of sessions for that specific user on that specific week. Now the odd thing is that, when I ran this on Dec 7 the total count was 6, and if I run it today on Jan 5, the total count is 8. This happens for multiple users, a very small amount will have sessions either disappear or appear a while after they were created. I was trying to find a pattern but came up empty-handed. I’m now thinking, is this a bug, or is it just normal because of the way Heap handles data on the backend? Thanks for your help!

1
danielle
Heap Employee
8 months ago
X
XimenaNew Member
asked in Managing Data

Count vs count unique

Hello! I’m wondering if anyone can help me or if anyone has the same problem.I’m having a problem with some graphs, I want to see the count of times a user has performed an event, the problem is that I get different results when using count and count unique. I know the difference between both, so my problem is not that count gives me 3, and count unique gives me 1 since it was the same user performing the same event 3 times; my problem is that in count I get 3, and in count unique, I get 0 results.  I don’t know if instead of a graph I should be using a funnel and that is the problem or something else.Thanks in advance for your help. 

3
Christy H
Community Manager
9 months ago
N
nathanlNew Member
asked in Managing Data

How will the data sync to external platform be updated when an event's definition is changed?

We have a snowflake connection to export event data from Heap to our data platform. As mentioned in documentation, all events from Heap installation will be included in the data. How will definition change affect an already being synced event? If the event type doesn’t change, will the new sync simply overwrite the existing data?

2
N
9 months ago
J
jolenechNew Member
asked in Managing Data

Domain changes and what happens to the dashboard ?

Hi guys, I was wondering if the website domain changes. What impact does it have to my Dashboard ? Does the figures just refresh from the old domain to the new ones ? 

2
ellysastanton
Heap Employee
10 months ago
K
Kristjan12New Member
asked in Managing Data

Heap data if no Internet

How does Heap store user interactions in mobile app if the user does not have internet at that time?Are these events not saved?Or are saved and pushed to the cloud if the Internet is resumed?

1
jack-schneider
Heap Employee
10 months ago
S
Smiti MNew Member
posted in Managing Data

Using Heap API to Drive Data Standardization

We have a number of different digital properties with a lot of variation from a technical standpoint. To drive data standardization across those properties, we make heavy use of Tellium (as our data layer) and Heap’s APIs. I put together a brief summary of how we use Heap’s APIs to develop a better understanding of our customers. If you’re not familiar with Heap’s APIs, check out the Client-side APIs overview and API documentation in the Heap Help Center (includes specific recommendations for SaaS, eCommerce and Financial Services).We typically use Heap’s identify, addUserProperties and addEventProperties APIs. This helps us connect the data to our backend, offline and other data sources. It’s essential to have a unique identity that is associated with the backend data sources so that we can correlate their activity with business results.   We’re using the addUserProperties API to collect certain attributes that not only helps our other systems, but also makes reporting and segmentatio

2
Eric.mistry
Community Manager
1 year ago

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