Monitoring products generates a lot of wonderful data. Here's where to learn about managing it.
- 12 Topics
- 20 Replies
Can Heap tie the email address users enter into our contact form to their user identity?This would rely on Heap taking data from a field *after* an event (user clicks submit) and then filling it into the user profile. If the same user submitted the form with multiple emails, the most recent will overwrite.
Are the any workarounds to change user Identity value after it is set? Is it possible to use another identifier from (custom?) properties to identify and call the Heap API?
In our application, using Heap Analytics for a long time, we need to change the way we identify users, for security reasons. Our current users are identified long ago using partially sensitive data, we don’t want to expose it anymore. That’s why, we need to either find a way to change the Identity value or the way to identify users using custom property, etc.The docs state that “Heap does not allow you to change an already applied identity or assign multiple identities to the same user”. That’s really harsh, so, maybe, there are workarounds for it with import/export or we could send you the match list(s) to replace it. Would be very grateful for any alternative solution proposed as well. Thank you!
We are in the process of setting up reports and had a vendor who transferred their historical data to us.For report aggregating purposes can we please get a generated all-time Heap export for us with our event data. We are kicking off talks with sales but the integration of heap connect / approval process will not be done in time for our report time line.
Hi there folks!I’m running into an odd issues while doing some sessions queries, and I’m thinking it might be because I’m misunderstanding how Heap stores data.Let’s say I have a simple query like so: Count - Session + Filter: “_email” equals “firstname.lastname@example.org” + Date Range: Nov 20 to Nov 27 grouped by Week.This gives me the total number of sessions for that specific user on that specific week. Now the odd thing is that, when I ran this on Dec 7 the total count was 6, and if I run it today on Jan 5, the total count is 8. This happens for multiple users, a very small amount will have sessions either disappear or appear a while after they were created. I was trying to find a pattern but came up empty-handed. I’m now thinking, is this a bug, or is it just normal because of the way Heap handles data on the backend? Thanks for your help!
Hello! I’m wondering if anyone can help me or if anyone has the same problem.I’m having a problem with some graphs, I want to see the count of times a user has performed an event, the problem is that I get different results when using count and count unique. I know the difference between both, so my problem is not that count gives me 3, and count unique gives me 1 since it was the same user performing the same event 3 times; my problem is that in count I get 3, and in count unique, I get 0 results. I don’t know if instead of a graph I should be using a funnel and that is the problem or something else.Thanks in advance for your help.
We have a snowflake connection to export event data from Heap to our data platform. As mentioned in documentation, all events from Heap installation will be included in the data. How will definition change affect an already being synced event? If the event type doesn’t change, will the new sync simply overwrite the existing data?
I was told I can take all-time heap export which contains user_data.json, events.json, user_migrations.json, raw_event_data.json, raw_pageview_data.json, raw_visit_data.json and import it into new account. I have searched the community, help documentation and do not see the option. Where and how can this be done? Thank you,Chris
Hi folks, We are sharing heap data with other teams. right now we sync heap data out to BigQuery and then the downstream teams will absorb the data from BigQuery. Now the teams who get the data would also like to get the detailed event definition.I put the event definition in the “Notes” section of the event page. Is there any way I can share the event definition with those teams automatically?
We have a number of different digital properties with a lot of variation from a technical standpoint. To drive data standardization across those properties, we make heavy use of Tellium (as our data layer) and Heap’s APIs. I put together a brief summary of how we use Heap’s APIs to develop a better understanding of our customers. If you’re not familiar with Heap’s APIs, check out the Client-side APIs overview and API documentation in the Heap Help Center (includes specific recommendations for SaaS, eCommerce and Financial Services).We typically use Heap’s identify, addUserProperties and addEventProperties APIs. This helps us connect the data to our backend, offline and other data sources. It’s essential to have a unique identity that is associated with the backend data sources so that we can correlate their activity with business results. We’re using the addUserProperties API to collect certain attributes that not only helps our other systems, but also makes reporting and segmentatio
I work for a financial services company based in Canada and we have four different business units made up of mortgages, credit cards, banking and investment and insurance. On my team, we have people who are dedicated to one or more of these business units, so everyone has a core BU they support. Before I get into anything, I want to note that this is a work in progress and no way we have cracked this. Everyone’s requirements are slightly different and I look forward to reading your comments in the discussion below to learn the approaches you’ve taken to address data governance. As I mentioned, we have four different business units groups, each with a business unit analyst. This analyst owns and manages their own.group of categories. So, for example, mortgages will have one dedicated person and as you can see we've got tons of events. What we realized over time is that with changing teams, changing websites and CSS selectors and so on, events get outdated very quickly. If we don't stay
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