Defining Events and Properties

Events and properties are the lifeblood of product analysis. This is the place to talk about them.

  • 153 Topics
  • 350 Replies

153 Topics

jonathan
Heap Employee
jonathanHeap Employee
published in Defining Events and Properties

Engineers Love This One Weird (Google Data Layer) Trick!

Ed note: This article was updated on October 19, 2023.Google’s Universal Analytics stops collecting data in one month, on July 1, 2023. Also, recent rulings related to Google Analytics and HIPAA has health care services providers scrambling for a HIPAA compliant alternative. So making it easy for these people to transition has been top of mind for me.If you’ve already invested in building out your Google Data Layer, it can feel like a pain to ask your engineers to re-implement event tracking and enrichment for another tool like Heap. There are two ways to get this data into Heap without re-work:Using Google Tag Manager (something I plan to write a post on another time, let me know in the comments if you want to see this sooner than later) “Hijacking” the call to dataLayer.push() (which is what your engineers do to put data in it). That’s what this blog post is about. Here’s the code, which you should make sure fires after the Heap snippet:// For flattening the object so we don't have t

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1 day ago
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ImpalaDanNew Participant
asked in Defining Events and Properties

Time to complete an event

I would like to evaluate the average time it takes a user to complete a specific wizard since they first logged in as an active user. Can anyone help me understand how to build that?

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16 days ago
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Reshna PatilNew Member
asked in Defining Events and Properties

How do we check if the user engagement has increased because of redesigning the emails

We recently redesigned our email templates and I want to check if it has increased engagement 

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Yash Nautiyal
16 days ago
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CourtneyNew Member
asked in Defining Events and Properties

Help with Funnel (Custom Events)

Hello,I have created a few funnel charts using custom events and I have confirmed that the events are being sent correctly however they aren’t all showing up in the funnel chart.It’s strange as some of the the events show up in the funnel chart and some do not show up at all.I can find all the events in heap if I look for them.Maybe it could have something to do w. authentication?The events I send pre-auth all seem to show up in the funnel report.

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1 month ago
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ArkuNew Member
asked in Defining Events and Properties

Limit to Number of Snapshot Values

Hi! I was making a chart and noticed there was a limit to about 10 values when I grouped by the snapshot value. Is this coincidental or is 10 the limit for snapshot values? Thanks.

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1 month ago
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IreneGNew Member
asked in Defining Events and Properties

How to track logged in users on mobile app React Native?

I’m seeing the logged-in event, but i’m not sure how to determine if users authenticated via biometrics or  username/password

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1 month ago
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RitaNew Member
asked in Defining Events and Properties

Help creating a heap event with a different id and react numbers

I have a button with no proper ID and I was wondering if I could this data-testid tag.<button data-testid="copyShareLinkBtn_15106950" >Share</button>The number is auto-generated with react so I want to use a wildcard.I’ve tried this but it’s not working. [data-testid^=copyShareLinkBtn_] Any help would be greatly appreciated. Thanks

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1 month ago
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aditijain89New Member
asked in Defining Events and Properties

Facing latency issues with heap.identify()

I have integrated heap with our Angular application. I have set heap.identify(user.email) and heap.addUserProrperties() . Sometimes, the user identities are not reflecting on the dashboard, even after 2-3 hours. I read in some thread that the latency issue has been fixed, but I am still experiencing it. Can you please suggest.  

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2 months ago
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yinaNew Member
asked in Defining Events and Properties

Android Full Activity Values are NOT Searchable to Define Event

Some of the Android - Full Activity values are not searchable when defining an event.For example, I am trying to define the event with “vaapp.common.loadingfailnetwork”, but it is not searched and only appears in the session activities. 

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2 months ago
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yinaNew Member
asked in Defining Events and Properties

Android Labeled View Screen Events are NOT Reflected in Sessions

After defining the Android-View screen event (Full Activity), it’s not updated in the sessions.After naming the event “vaapp.common.home” as “(AOS) Common - Home - PageView - PageView”, shouldn’t it be labeled as “(AOS) Common - Home - PageView - PageView” in the sessions, instead of showing it as “View page”?  IOS (View Controller) has no issue reflecting the defined events, but the issue happens only with AOS. 

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2 months ago
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courtenay-watsonNew Member
asked in Defining Events and Properties

Defined property on page view

I was trying to get page views of “any of the individual pages of this type” where the path is something like www.domain.com/path/view/123A simple filter like “path contains “path/view/*” might have worked, but we also have paths like “path/view/all” and “path/view/outstanding”I thought, well, hey, I know how to solve this, I can just make a custom property to use regex to get the digits from the path.But, this is an EVENT property and I was trying to do a page VIEW event. So I can’t use it? Anyone worked through this and have ideas?

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2 months ago
LiveNathan
LiveNathanNew Member
asked in Defining Events and Properties

How to user registration event?

Hi! What is the best way to track when someone goes from being an unregistered homepage viewer to a registered app user?Event 1 is easy: view homepage https://www.subaligner.com/Event 2 is more complicated. No pages within the app (https://app.subaligner.com/) are accessible by anonymous users except for login and registration.Options1: I could define the event as view “/search”, which is the page you land on after successful login or registration, but that will include current users who are just logging in and happen to get there from the homepage, right? Option 2: I can create an event to track the registration form submission. There are two problems. First, you can register via Google oAuth, which bypasses the registration form. Second, submitting the form doesn’t prove that the user successfully registered, just that they submitted the form. Option 3: Use the identify or add property API to somehow let Heap know that the user has successfully registered.What is the best way forward

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LiveNathan
2 months ago
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Laura_EBNew Member
asked in Defining Events and Properties

Event tag applying to untagged actions

We’re currently trialing the free version of Heap to see if we want to purchases access, and I’ve come across an issue when trying to tag some of the users actions in our app. I was trying to label actions using the live view, and in one page of our app, when I tag one object (a circle that acts as a filter for a list of results), the tag is applying to all other objects in the same row (e.g., if I click the other circle, it’s then applying that tag to every object in that row). I tried this on another page in our app and did not have the same issue - each of the filters at the top was correctly tagging. Today I went into the platform and tagged a search field (user clicks search on lower menu, then clicks into the search bar that pops up at the top) and after setting the label it seems to be applying to other untagged objects/actions. For example, I went to another page, clicked on something that hadn’t been tagged, and saw the new search label come up with the action. Has anyone else

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Christy H
Community Manager
3 months ago
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Laura_EBNew Member
asked in Defining Events and Properties

Issue with event tag applying to other events

We’re currently trialing the free version of Heap to see if we want to purchases access, and I’ve come across an issue when trying to tag some of the users actions in our app. I was trying to label actions using the live view, and in one page of our app, when I tag one object (a circle that acts as a filter for a list of results), the tag is applying to all other objects in the same row (e.g., if I click the other circle, it’s then applying that tag to every object in that row). I tried this on another page in our app and did not have the same issue - each of the filters at the top was correctly tagging. Today I went into the platform and tagged a search field (user clicks search on lower menu, then clicks into the search bar that pops up at the top) and after setting the label it seems to be applying to other untagged objects/actions. For example, I went to another page, clicked on something that hadn’t been tagged, and saw the new search label come up with the action. Has anyone else

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3 months ago
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bbuonoNew Member
asked in Defining Events and Properties

Creating an event that is unique per user

I have an event that is mapped to a landing page after a user installs our extension. I’m hoping to have a second event that is a count of unique users, not overall pageviews but I’m not sure how to configure that, or if it’s possible

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Preetam Barik
3 months ago
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chrisgilbertNew Member
asked in Defining Events and Properties

Where best to define custom event properties / differentiate between 2 applications data in a project?

We are using Heap across 2 applications and they both send data to the same project because they are on the same subdomain and share user journeys.I thought it would be a good idea to add event properties to enable us to easily differentiate between the two applications' data by adding the following lines below the install script:"""<heap install snippet taken from here>heap.clearEventProperties();heap.addEventProperties({application: "name of application"})"""However, we are now seeing the occasional "heap.push is not a function error" which looks to occur when "heap.clearEventProperties();" is called. I understand this is likely because Heap has been loaded twice.That being said, I sense I might be misusing event properties and there might be a better pattern you recommend to achieve differentiating between two applications' data in a single project? For context, our applications use Rails 7 + Hotwire and we're not using GTM to load Heap. The above code is wrapped in a DOMConte

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3 months ago
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brynneNew Member
asked in Defining Events and Properties

Is there a way to define the "date/time first {event} done" for a user, similar to Date First Seen?

Context:We’re trying to track initial purchases of users but are running into an issue where using “unique users” count by day of users who fired our “purchase” event: it is over-counting since a user can purchase on both Day 1 and then on Day 2 and still be unique within each day.  My thought was to define a user property that is similar to the default property of “Date First Seen” that is the date or time of first “purchase” event. Is there a way to do this or otherwise back in to initial purchase dates without redefining what properties our event fires with on the backend?

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Scaletrix I Aparna Nair
4 months ago
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chriskNew Member
asked in Defining Events and Properties

How are rage clicks defined in heap? What is minimum number of clicks on an element?

I think some of our users might be double clicking buttons that they only need to click once.  We’re getting some “rage clicks” on things I suspect are less “rage” and more “make sure that button really got kicked because I learned to use a computer in the 90s”, wondering if my hypothesis is correct

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Preetam Barik
4 months ago
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ZeeNew Member
asked in Defining Events and Properties

I am not able to capture clicks of a canvas elements

I have a canvas , it have many elements and have functions , i am not able to capture click on these ui elements in placed inside canvas

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Scaletrix I Shubham Sharma
4 months ago
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TimNew Member
asked in Defining Events and Properties

Why are my click on event not showing up?

My page views are coming through just fine. but my “click on” events don’t show.This is in development, not production.heres what I’m doing: 

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Shubham Singh
4 months ago
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RachelSENew Member
asked in Defining Events and Properties

How can I record how many times my page is translated by extensions such as Google Translate?

My site is only in English but we get reports that not all our users speak English. Is there any way to see how often it is being translated? 

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4 months ago
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brodNew Member
asked in Defining Events and Properties

Is there a specific way to set up a SwiftUI app with the classic SDK?

Hey all, I’m working through setting up heap for a swiftUI app. I’m interested most in the visual editing to tag events, so it sounds like I need to set up the classic SDK. I’m getting events to fire but I’m hitting two snags: If I go through the install guide, I get stuck at “No data received yet...”. Though, if I go to the live feed, I do see my events getting tracked. If I go to the visual editor, I get a screen that indicates I haven’t set up the app (it says “Heap must be set up on your website or mobile app.”). Which again is odd because I am seeing the events fire with my current setup.I have heap set up as so:Grabbed the package from SPM here: https://github.com/heap/heap-ios-sdk.gi In my app delegate I have the following:   Heap.initialize("YOUR_APP_ID")  Also using Chrome as the browser. Any insights would be greatly appreciated! 

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5 months ago
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amarsdenNew Member
asked in Defining Events and Properties

addUserProperties API through Google Tag Manager

Hey all, I’m looking to use Google Tag Manager with the Heap addUserProperties API to attach pieces of info to users like buying stage, domain, etc. via another source I’ve gathered through another tag. However, I’m not sure when to call this API or how often within Google Tag Manager. Is it best practice to call the API in the same JS script that loads heap directly after the heap.load function? Or do I need to set up another tag for the API call? Either way, it seems like this API call will fire at least once per page, which I am not sure is best practice. Any help here is much appreciated. Thanks! 

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dlad
Heap Employee
5 months ago
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zainNew Member
asked in Defining Events and Properties

"How does Heap keep track of users who are logged in?"

"I have Heap tracking activated on my website, and it distinguishes between user access levels based on whether someone is logged into an account or is a guest. For instance, specific content is exclusively accessible to logged-in users.Where does Heap record the user's session property related to their login status? I'm examining page views and other session events and need to verify whether the user is currently logged in during that session or not."  

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Christy H
Community Manager
6 months ago
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GemmaNew Member
asked in Defining Events and Properties

No response when I put the mouse cursor in the input window.

Hi, Team.Page URL : https://mobile.fashiongo.net/#/shop  I'm trying to create a Label event or a Label Page View, but there's no response when I put the mouse cursor in the input window. Please have a look, and check it!Thank you. @jinahlee1234 @Yun 

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dlad
Heap Employee
6 months ago

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