Connectors and Integrations

Share questions about connecting Heap with your other applications and get support from the community

  • 24 Topics
  • 45 Replies

24 Topics

Lane
Heap Employee
LaneHeap Employee
published in Connectors and Integrations

Using Heap data to power customer health score

I recently posted a blog with one of our partners, Catalyst, on how I’ve created and tested Heap’s health score over the past several years. Wanted to share with the Heap Community to start a conversation around best practices for getting your product usage data from Heap into a normalized and actionable format. We use our Health score at Heap to help CSMs, AMs, Support Engineers, and Scaled Adoption team prioritize outreach, trigger automated campaigns, and forecast renewal and expansion. Here’s the full-length post that I did with Catalyst last week. Highlights & key takeaways:Start with your key usage metrics Get those key metrics right from your Heap data! (see below) Determine the timeframe for aggregation (start with a month) Sync them into Catalyst (or another CS management tool, like Salesforce) Use Snowflake to aggregate + Sync Or use Heap’s SFDC connector (example: how to set that up) Avoid the temptation to over-engineer the score Observe how the score works for

1620
Lane
Heap Employee
1 month ago
K
kiraspeerNew Member
asked in Connectors and Integrations

Integrate ad spend (Google, Meta, etc) with Heap

Hello! Is it possible to integrate ad spend from platforms like Meta or Google to Heap?

1
Jonas-Heap
Heap Employee
3 days ago
Y
Yaara_LivecycleKnown Participant
asked in Connectors and Integrations

How do I configure the Slack connection for alerts?

I’m trying to set up an alert based on what’s described in this article. Is there a place where I can configure the Heap-Slack integration settings? It doesn’t show in the integrations list.I’m not even sure what Slack workspace is connected to my Heap account right now, but suspect it’s not mine.

1
julia
Community Manager
1 month ago
A
aise.manuelNew Member
asked in Connectors and Integrations

Heap to Hubspot data out sync not working

Hello,We’ve successfully synced a segment into Hubspot and a list was created, but when looking into the contact list on Hubspot, there are no contacts inside.Just asking here if anyone has experienced the same and if you have any solutions.

5
Josh Roberts
Heap Employee
2 months ago
Y
Yaara_LivecycleKnown Participant
asked in Connectors and Integrations

Hubspot data-out integration

HiFollowing the October-22 announcement on the Hubspot data out integration becoming GA - how do I activate it?I’ve been using the Hubspot data-in integration, but I don’t see the new data-out option at all when I view the integration details in my integration tab.

4
A
2 months ago
A
AurelioNew Member
asked in Connectors and Integrations

Transferring data from WalkMe to Heap via webhooks

Hello everyone,I am busy creating webhooks in WalkMe to transfer the information to Heap.In my webhooks, I have the 3 mandatory event properties : "identity", "app_id" and "event".So far it works, I can transfer the information.Now where it's stuck, is that I would like to transfer two other properties.My problem is when in Walkme, I can't use the property "properties" with dynamic data in it.Is there any other way to pass the 2 information than via the property "properties"?If anyone knows the answer, I would be really interested.Thanks in advance.

6
A
3 months ago
A
aanalshahNew Member
asked in Connectors and Integrations

Android: Connection exception on my Android device

Hello team,I am using an Android device and trying to integrate Heap Analytics with my project. I am getting this error message "java.net.ConnectException: Failed to connect to heapanalytics.com/:::443" every time I try to connect.Note: I am able to log the events using emulator and other devices. 2022-08-04 12:08:22.668 8576-23264/com.g4app.dev W/Heap: Error connecting to https://heapanalytics.com/api/integrations/android/track: java.net.ConnectException: Failed to connect to heapanalytics.com/:::4432022-08-04 12:08:22.669 8576-23264/com.g4app.dev W/Heap: Batch request failed due to following exception: java.net.ConnectException: Failed to connect to heapanalytics.com/:::443 at com.android.okhttp.internal.io.RealConnection.connectSocket(RealConnection.java:147) Device Details:Device name: OnePlus 7 ProAndroid version: 11Build number: Oxygen OS 11 0.9.1.GM21AA Can you please help me with this? Thank you,Aanal Shah

1
dlad
Community Manager
4 months ago
C
chydakNew Member
posted in Connectors and Integrations

Insecure Content Security Policy

We received a penetration testing result from a customer that our Content Security Policy (CSP) is insecure because we use ‘unsafe-inline’ and ‘unsafe-eval’ without nonces.  We have this due to the  requirement from Heap https://developers.heap.io/docs/web#content-security-policy-csp, but I’d like to know why?  Is there anyway to get Heap to work without these source list values?

2
A
4 months ago
H
HunterNew Member
asked in Connectors and Integrations

How to identify users from SendGrid

Events are being sent from Sendgrid, and they contain the user’s email address but do not identify the user my that address and so the data stays separated. The join key I selected for the integration is email.

2
H
5 months ago
J
JerryHeapNew Member
asked in Connectors and Integrations

iOS Enable Visual Labeling

Quick iOS question. We already have an openURL method in our AppDelegate.m file. How do we add Heap? The ‘one-liner’ doesn’t make sense to me, but could someone help?We have 2 similar methods.Our current method: - (BOOL)application:(UIApplication *)application openURL:(NSURL *)url  sourceApplication:(NSString *)sourceApplication annotation:(id)annotation{  [RNSplashScreen show];   return [RCTLinkingManager           application:application openURL:url           sourceApplication:sourceApplication           annotation:annotation         ];  } - (BOOL)application:(UIApplication *)app openURL:(NSURL *)url options:(NSDictionary<NSString *, id> *) options {  if ([self.authorizationFlowManagerDelegate resumeExternalUserAgentFlowWithURL:url]) {    return YES;  }  return [RCTLinkingManager application:app openURL:url options:options];}

1
J
6 months ago
R
RoryHDNew Participant
asked in Connectors and Integrations

Shopify Integration losing user Activity after Purchasing

After following the integration setup between Shopify and Heap, and adding the checkout snippet to checkout.liquid, I am facing an issue. Every user who has purchased on the site, seen with “done: Shopify Event, Purchased” has no data associated with their user.It seems that the checkout events are dissociating the user from their previous ID.These users are the most important, so would love to have this fixed. 

4
dlad
Community Manager
8 months ago
T
thiharaNew Member
asked in Connectors and Integrations

The track API submissions with identity isn't parsed properly

Hello Everyone,I’m trying to send server side events to heap and tried out the API from the documentation.I did notice a strange behaviour - for a new user identity if a single event is submitted, there is no parsing being done.If I goto the user section in there, all I see is a user without the identity present, is there a reason for this?Practically, it probably won’t hurt much granted we have multiple events for the same user identity fired.But this just feels a bit incomplete, and opens up possibility of slight inconsistencies.Regards,Thihara

1
ellysastanton
Heap Employee
9 months ago
A
AimeeNew Member
asked in Connectors and Integrations

Is there any API to get data in heap?

Hi, is there a way to get heap data using APIs?like a API to return the page views of each page, we want to use these data in our application.(I saw some documents about heap connect, but we cannot use those data warehouses)     

1
D
Community Manager
10 months ago
rmpadgett
rmpadgettNew Member
asked in Connectors and Integrations

Has anyone had experience with the Zapier integration?

Hey Heap Community! We’re in the midst of planning and trying to resource for a data lake solution like Snowflake or BigQuery, but it’s at least a few hires away and a few months off. I’ve been looking into other solutions in the short -term to join Heap data with some of our other data sources and came across the Zapier integration that could work for what we’re trying to do. I’m curious if anyone has used it before, if you’ve seen success with it or if there’s another integration that could automate a flow of data from Heap! Thanks!

3
Y
10 months ago
L
LironpNew Member
asked in Connectors and Integrations

Extracting csv user report of all times

Hi :)I wanted to know, is there a way to extract a excel  user session report, like the one on the ‘Users’ section - but with the entire time range available?Thanks,Liron

1
jonathan
Heap Employee
1 year ago
vojtakopal
vojtakopalNew Member
asked in Connectors and Integrations

Data in user_migrations table is capped at 250K in S3 Connection

Hey everyone.We are using S3 Connection to load data to our Lakehouse. We implemented the identity resolution as per documentation here https://help.heap.io/heap-connect/heap-connect-guide/identity-resolution/What we have noticed is that the user_migrations table always contains only up to 250K rows and as the table strategy for ingestion is not incremental, we are missing on some of the identity resolution for our events and sessions.Is this expected behaviour and known limitation? We haven’t found anything in the documentations mentioning this. Is there a workaround we could rely on?Thanks.

1
jonathan
Heap Employee
1 year ago
B
bernardo.madeiraKnown Participant
asked in Connectors and Integrations

Add Filter using using "INCLUDED IN FILE" option

Hi all,I'm applying a filter to my Account Name (Salesforce) property using the list of names included in a file. However, I'm not getting all the accounts contained in the file. Can you please tell me the search logic/method applied to the names? (ie:Contains, Regex, Wildmatch, etc)I'm asking because if I use he Account Name → Contains → "name value" I can get the accounts I want existing in Salesforce. But it takes much more time to build the report.Best regards,Bernardo Madeira

1
jonathan
Heap Employee
1 year ago
Zachary S
Zachary SNew Member
asked in Connectors and Integrations

Various Unique Identifiers—do they come together?

Salesforce uses email as the unique identifier. Marketo uses the Person ID. If I use the different identifiers for each integration, does the data ultimately all come together on the Heap Identity? Just want to make sure I don’t have to make adjustments for all integrations to have the same unique identifier in order to get the level of data enrichment and continuity that I need.In my mind I need to make email the same identifier for everything so that it all syncs together but that can’t be the right way to do this--especially when you have several data sources all enriching the customers Heap Identity.

3
N
Heap Employee
1 year ago
Josef
Heap Employee
JosefHeap Employee
published in Connectors and Integrations

Tracking Support Ticket Actions with Zendesk and Heap

 We’re going to cover how to send your Zendesk ticket data into your Heap account. This allows you to analyze your ticket data alongside your product usage data, surfacing insights on what product areas are generating more tickets for your support team and helps you report on the effectiveness of your customer self-service resources. Three great reasons to send Zendesk ticket data to Heap:Get a more complete view of your user engagement across support, product, and documentation websites. Create reports that let you see how effectively your self-service resources deflect support tickets Analyze which users are likely to generate certain types of tickets and take preemptive actions to address them.The setup for this is really easy and should only take a few minutes.Login to your Zendesk Support instance Click the grid icon in the top right corner, click Admin Center In the left menu, under Apps and integrations, click Webhooks Click Actions >  Create Webhooks Define the Webhook setti

1912
Josef
Heap Employee
1 year ago
J
jiefangNew Participant
asked in Connectors and Integrations

toggle events to sync - will i get all history?

Hi community members - I’m planning to turn on the sync toggle to sync a couple of events to BigQuery. My question is will I only see the events data in BigQuery starting the date I turned on the toggle or I will see all the historical data too?

2
Travis
Heap Employee
1 year ago
R
RitaRNew Member
posted in Connectors and Integrations

Increasing customer satisfaction with Heap and HotJar

As a SaaS business, we have a goal of increasing our customer satisfaction score on the platform. So this quarter, I set up lots of HotJar surveys to collect user ratings and feedback on various features on the platform. Anytime a user left a rating on HotJar, I was able to capture that in Heap using an event. I built out a Heap dashboard specifically for my product team to have a clear overview of what is happening on each survey. Anytime we got a very low survey rating we were able to identify the customer quickly using Heap and reach out to them to help resolve their issue or try to improve their experience.How do others track and improve customer satisfaction? Thanks!

1
warren
Heap Employee
1 year ago
alli_h
alli_hNew Member
posted in Connectors and Integrations

How do others use Heap for A/B Testing?

We’ve integrated Heap and VWO, our A/B testing platform, in order to get a more comprehensive and detailed look into A/B testing data. We’d sometimes lose cross-device data or multiple session tracking in VWO, maybe due to the length of our conversion funnel. So Heap fills in those gaps and is actually where we do most of our performance analysis and statistical significance checks. What’s been most beneficial is to be able to dive into A/B test results based on all the customer attributes we have in Heap. We've had A/B tests where we found that they perform really well for organic traffic, but actually hurt paid traffic, or other tests where desktop and mobile are performing differently, or we can look at the customer source, or if they’re visiting different pages pre-conversion funnel, etc. etc. - a lot of deeper cuts. It's been super useful for us! Something that I struggled with in the past was that we could only group by two attributes, but I know that was just changed, so I think

2
megan_l
Heap Champion
1 year ago
davetee
Heap Employee
daveteeHeap Employee
posted in Connectors and Integrations

We finally connected our testing framework to Heap

We’re 100% mobile. We make it easy and affordable for migrants, typically members of various African and Asian diasporas, to send money to their loved ones back in their home countries.  As much as possible, we try to keep our app simple. This means all the juicy bits related to onboarding flow and transaction flow are generally controlled server side to address compliance issues. We have a pretty lightweight (homegrown I’ll add) server side a/b testing framework. This framework allows us to add users into experimental groups and then, based on their group memberships, have the apps treat them differently. Till now we’ve always analyzed the outcomes of the tests by using our standard BI tool (Sisense Periscope) and just looking at test outcomes (i.e. final number of conversions by cohort).This past month we finally connected our testing framework to Heap so we could better understand what was happening in-app during the test. Not just what happened, but also how it happened.  How did w

0
davetee
Heap Employee
1 year ago
davetee
Heap Employee
daveteeHeap Employee
posted in Connectors and Integrations

Using Heap Connect data to breakdown mobile app users by product

Recently we used Heap Connect data to get a breakdown of our mobile app users by product type to better understand how users are utilizing the mobile app. This is something we historically haven't had a ton of visibility into due to our mobile app analytics being significantly less robust than our web analytics. We were able to use custom event Snapshots in Heap to flag mobile app users specifically, then use Heap Connect to tie them to our DB and gain a lot more insight, which worked great.Have others used this combination? What are your thoughts on how to build on this?  

0
davetee
Heap Employee
1 year ago

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