Get Started with Heap

Ask questions and learn about Heap from other users

  • 20 Topics
  • 31 Replies

20 Topics

davetee
Heap Employee
daveteeHeap Employee
published in Get Started with Heap

What I Wish I Knew My First Day in Heap - Heap Experts Reflect

We asked the Heap Champions what knowledge or resources do you wish you had when you started using Heap that would have made your journey easier, improved adoption or helped you scale over time? Here’s what they shared:    Naman Agarwal, Director of Analytics at Ratehub Less is more. When we first setup Heap, we went into a huge drive to tag each and every piece of the site that we were hoping to analyse in future. A lot of those analyses never happened because they didn’t ever become a priority and we ended up with a huge list of events that became outdated overtime.   Ty Cole, Digital Growth Lead at Carrier Global I wish I obtained internal alignment before labeling all the events. I had to go back and change the titles on multiple occasions due to other departments labeling their events with a different naming convention.   Adam Cormack, Senior Product Analyst at Naked Wines I would have spent more time working on having a tidy

8505
kevinspier
Heap Employee
7 months ago
E
edu3New Member
asked in Get Started with Heap

heap.identify having no effect

Greetings,I’m having no problems setting user properties with addUserProperties, however the unique string I’m sending to heap.identify never shows up within my data on the “Users & Sessions” page.Here is the code I’m using:heap.identify(‘acb12345uniqueid’);heap.addUserProperties({'name': ‘Joe’}); Has anyone else ever run into this issue? Thanks so much,Nic

2
E
3 hours ago
R
RiomantyNew Member
asked in Get Started with Heap

Journey Chart Question - How are there more users layer 2 (97) than layer 1 (78)?

I figured the user count in the 2nd layer of the path would add up to the user count in the 1st layer, 78?

1
D
Heap Employee
1 month ago
A
asifahmedNew Member
asked in Get Started with Heap

How to avoid using a global Heap object?

Is there a way to avoid exposing the heap object to the window.object? Is there any official way to do this?

1
dlad
Community Manager
1 month ago
Eric.mistry
Community Manager
Eric.mistryCommunity Manager
posted in Get Started with Heap

New Heap University Offerings!

Hello all!We’ve been working to update our courses on Heap University over the past few months and have some new content to share!The first new offering is our Heap Quick Start course. This course is designed to get new users to Heap up and running quickly.Second, for learners who are want to go a little bit deeper with Heap, we have a brand new Getting Started Learning Path which focuses a little bit more on what Heap is and how it works while still attempting to make Heap approachable. This path introduces content on how Heap works, utilizing our chart templates, exploring Session Replay, and guiding you to the other resources that you may find useful.Please reach out training@heap.io if you have any additional questions about our offerings.

0
Eric.mistry
Community Manager
2 months ago
M
MNPFNew Member
asked in Get Started with Heap

Power User Curve - L30 - Frequency of Sessions

Hi folks!Has anyone tried setting up a power user curve as defined here? https://andrewchen.com/power-user-curve/Basically a graph of “Total Active Days” on the x-axis and “% of Users” on the y-axis. I’m a bit new to this, but I’m guessing it’s a sum of the number of times they had a session that month (or week) or the frequency of times they had a session that month? I can’t find a way to set this up on Heap though. Here’s what I’ve triedRetention Analysis: From Session to Session (the problem is that it’s sequential rather than a sum. ie. it looks at how long it took for them to come back 2 days vs 30 days instead of total number of times they were back)Usage over Time: Count Unique of Sessions, Grouped by “Users Who Have Done a Count of Session” (the problem is that it does a sum for each date instead of a rolling 7 or 30 day count)Funnel: Page View to Page View, Grouped by “Users Who Have Done a Count of SessionAny other ideas?

1
Ariana-Heap
Heap Employee
4 months ago
D
dianaNew Member
asked in Get Started with Heap

How to give existing Heap user access to a new Heap account?

Are users only allowed to join one Heap account? I am consulting with multiple clients, where each client has their own Heap account for their organization. However, whenever they try to add me as a teammate it triggers the error “The following users are already part of a Heap account”. Seems pretty restrictive, unless I am missing something? How can someone be added as a teammate to other Heap accounts if they already have an existing account of their own?    

1
Christy H
Community Manager
4 months ago
D
DavidTGNew Member
asked in Get Started with Heap

Use Heap with incognito window

Hey!We implemented heap in our platform (that uses Javscript) and everything works ok!However, if I open an incognito window, Heap doesn't track the user interaction. Is like the user isn't there. How can I solve that?

3
Eric.mistry
Community Manager
4 months ago
Eric.mistry
Community Manager
Eric.mistryCommunity Manager
posted in Get Started with Heap

NEW live weekly workshop

Hi all-We’ve recently updated Power Up to be even more useful, especially for new users. We’ll be offering it weekly on Thursdays. Here’s a link to register.Here’s the description of the event: New to Heap and need to get up to speed fast? It's easier than you think. 75% of all questions that users ask in Heap can be answered with just three query types. Too good to be true? Come and see for yourself! Join one of our Customer Education Experts as they show you how to uncover incredible insights with Heap’s count graphs, count-unique graphs, and funnels. We'll get you from zero to “wow!” in 60 minutes flat. 

0
Eric.mistry
Community Manager
4 months ago
P
petafunkNew Member
asked in Get Started with Heap

Is it impossible for Free Plan users to update their email ? That's so sktechy

Hi,I just tried to update the email address for my Heap account. The help section says to contact support. Support sends an automated email (see screenshot) saying they don’t provide email support for Free Plan users.Did I miss something or does that make it impossible for me to change my email ?If yes, that is more than sketchy. I’m pretty positive it’s illegal in the EU, and possibly other regions.Any alternative tips ?

2
P
6 months ago
J
jdixonNew Member
asked in Get Started with Heap

Tracking "account" properties

Hi everyone! New Heap user here.This is more of a technical implementation question, but how is everyone tracking “account” (we call them companies internally) properties?We’ve seen two approaches:Send in account data as part of the user properties Send in account data using the account properties APIApproach #2 seems purpose-built for this very thing, but there is no way to do it from the Web SDK. You have to actually write code to hit the raw API.Our Heap rep told us that we can accomplish the same things with either approach, but I feel like if there is an API to set account properties specifically, then we should probably use it.Thanks!

2
Brian W
Heap Employee
6 months ago
espector
Heap Employee
espectorHeap Employee
published in Get Started with Heap

How to Install the Heap Code Snippet (Video)

Heap's code snippet is responsible for all of the magic that is autocapture. In just a few minutes, you can start tracking user behaviors in your site and start powering your product decisions with customer activity data. Today, I’ll show you how to put it in place.  What is the Heap code snippet?The snippet is a single piece of JavaScript code that tracks every time a user clicks, swipes, fills in a form, visits a page, adds an item to a cart…and much, much more.Where does the Heap code snippet live?The snippet is placed at the top of every page in your site in the <head> tag of those pages. This is done by updating the HTML directly on your site or by using Heap’s Third Party Installations. Check out our Help Center for standard installation guide and the full list of our supported third party installations . Did these steps help? What do you recommend others do to make it easier? Add it in the comments below.  ". "

1192
julia
Community Manager
6 months ago
Shelly EL
Heap Employee
Shelly ELHeap Employee
published in Get Started with Heap

Manage a Healthy Data-Driven Routine with Must-Have Growth Dashboards

1. What is “Growth”? 2. Common Growth Levers 3. Why is the Growth methodology so important? 4. Live Demo: Growth Reports and DashboardsA few days ago we held the last webinar of our summer series on how to get up and running with Heap in just a few days.  In this last session, we talked about the importance of setting up Growth reports and dashboards to help align all of your EPD and GTM teams around what to track and how your motion is doing on a regular basis.  Watch the recordingIn the first 10 minutes of the webinar, I covered the following:1. What is “Growth”? Lately, we’ve been hearing a lot about “Growth” in different contexts - from “Growth Marketing” to “Growth Levers”, “Product-Led Growth” and many more. Before we dive into reports and dashboards, we want to quickly clarify what we mean when we say “Growth”. In the context of today’s session, growth refers to a scientific, or data-driven methodology for running experiments rapidly and at scale - to optimize business metrics t

390
Shelly EL
Heap Employee
6 months ago
Shelly EL
Heap Employee
Shelly ELHeap Employee
published in Get Started with Heap

How to get Heap Insights in Less Than a Day!

To start generating and analyzing Heap insights about your digital customer journey that you outlined in your lean analytics plan, check out the webinar we recorded with Yale Newman (AKA @DATA_GATA)  - Solutions Architect at Heap.In this session we covered:- How Heap’s unique design unlocks the power of the lean taxonomy- What is captured automatically and what requires engineering support- How to get insights in less than an hour, after getting access to an installed environment:  Explore most common events to quickly baseline the performance major customer journey flows (signup flow, product’s core value proposition)  Answer questions about where is the biggest friction is Answer questions about the popularity of different monetization offers, and how to setup Heap to answer questions like “Which offer is converting the best?”  Watch the recording Follow these best practices to triage your customer journey quickly, and help align your teams around where the biggest, needle-moving

1190
Shelly EL
Heap Employee
7 months ago
Shelly EL
Heap Employee
Shelly ELHeap Employee
published in Get Started with Heap

The Lean Analytics Plan - 10 Minutes to Get Started!Blog

This article reviews the main SaaS growth business levers, how they drive business outcomes and how these could be quickly mapped together in a lean analytics plan, inspired by Timo Dechao’s framework. The examples below focus on the SaaS customer journey and business model, however many of them are applicable for additional digital verticals as well.   Quick links:1. Know your PLG motion & Map Your Growth Levers 2. Know Your SaaS Growth Levers 3. The Heap Lean Analytics Plan by Timo Dechau Optimize your product experience and customer value to drive business growthIn the last few years, the B2B SaaS space has increasingly recognized that the digital user experience is both a powerful differentiator that provides a competitive edge and long-term defensibility, while also being a cost-effective distribution channel.  This led to a new go-to-market motion called PLG (Product Led Growth) which is being implemented in various ways across orgs, and is redefining the nature of collaborat

5021
Shelly EL
Heap Employee
7 months ago
T
TyHNew Member
asked in Get Started with Heap

How to clear event counts

I inadvertently started in the Production environment and would now like to clear the event counts.  is this possible or do I need to delete and recreate them?

3
jonathan
Heap Employee
8 months ago
T
tnterminiNew Member
asked in Get Started with Heap

Define combo event using "and" instead of "or"?

Hey there! First day on the job as a PM and first day using Heap (during my last gig I strictly used Segment/Mixpanel).Curious: is there a way to define a combo event using an “and” operator? I am trying to create a custom event definition in the Heap interface, which Heap calls “combo” events, and before asking an engineer to write in a custom event tracking call, I’m curious if I can define one myself using a combination of several Heap autocapture events that reliably fire off whenever a user performs a specific action.(Don’t mind the silly placeholder event name)Thanks! 

1
jonathan
Heap Employee
9 months ago
R
robgarboNew Member
asked in Get Started with Heap

How does one get a demo?

I’ve filled out the form and sent an email requesting a demo. It’s been a few days, not a great first impression.

1
S
Heap Employee
9 months ago
AnyaLiv
Heap Champion
AnyaLivHeap Champion
posted in Get Started with Heap

I encourage new Heap users to create a bad funnel first

This is what I tell all the new Heap users at my company: learn how to use funnels (my favorite part of Heap) by purposely building a bad funnel first. Walk through the steps, see the weaknesses of the funnel and then make it better using effort analysis, so you can see where users drop off, you can see where things are a little bit wonky here and there. And then you can make your question better, and you can make your definitions better. It just improves the overall funnel experience.Effort Analysis is crucial -- you scroll to the bottom of your results to see how much effort the user has to invest between each step. I'm currently working with our UX and UI teams redesigning and optimizing a few different screens and it's interesting to see very basic workflows, how people get from point A to Point B. For example, I'm currently taking a look at how our users get to our help documentation. Effort analysis shows us where users get lost—right where they drop off, or where they have strug

4
Renée CS
Heap Employee
9 months ago
R
ryanbeebe0615New Member
asked in Get Started with Heap

How can I get in touch with a Heap salesperson?

I submitted a request for pricing /info on the website - any help would be great, thank you!

1
S
Heap Employee
10 months ago

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