Get Started with Heap

Ask questions and learn about Heap from other users

  • 52 Topics
  • 114 Replies

52 Topics

davetee
Heap Employee
daveteeHeap Employee
published in Get Started with Heap

What I Wish I Knew My First Day in Heap - Heap Experts Reflect

We asked the Heap Champions what knowledge or resources do you wish you had when you started using Heap that would have made your journey easier, improved adoption or helped you scale over time? Here’s what they shared:  Naman Agarwal, Director of Analytics at Ratehub Less is more. When we first setup Heap, we went into a huge drive to tag each and every piece of the site that we were hoping to analyse in future. A lot of those analyses never happened because they didn’t ever become a priority and we ended up with a huge list of events that became outdated overtime. Ty Cole, Digital Growth Lead at Carrier Global I wish I obtained internal alignment before labeling all the events. I had to go back and change the titles on multiple occasions due to other departments labeling their events with a different naming convention. Adam Cormack, Senior Product Analyst at Naked Wines I would have spent more time working on having a tidy environment. Make use of user roles, va

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Christy H
Community Manager
8 months ago
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frippeNew Member
asked in Get Started with Heap

Visual Labeling not working past the home page

I’m just getting started with Heap and Visual Labeling doesn’t work past the home page for us. It works on the home page, I’ve named events there, but if I click navigate page and go to another page the toolbar doesn’t come back up.

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F
2 days ago
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AaronF1986New Member
asked in Get Started with Heap

Heap caused our app to fail a penetration test

I’m not an engineer, but I had this information passed on by our engineering team. We had a Penetration test failure, due to our Heap installation. `The application may be vulnerable to DOM-based cookie manipulation. Data is read from document.referrer and passed to document.cookie.``The application may be vulnerable to DOM-based client-side JSON injection. Data is read from document.cookie and passed to JSON.parse. `I’m trying to make the business case for upgrading our account, but it looks like we’ll need to remove Heap from the app, until this is resolved.Is there an alternative approach to the installation or some sort of settings that we can adjust to fix this?Thank you.

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A
5 days ago
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aryanNew Member
asked in Get Started with Heap

How can I integrate the Heap Identify API in React with TypeScript?

I'm new to Heap. I need to integrate the Heap Identify API into our application. How should we begin the integration process?

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Scaletrix I Shubham Sharma
17 days ago
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dave.sykesNew Member
asked in Get Started with Heap

Heatmaps, Session Replays not working

Hi, I’ve signed up for a trial of Heap as it looks good for our needs, and installed it onto a dev environment. I can see results coming in for some events, but if I try and create a heat map, I enter my filter details, and then Heap sits there for a couple of minutes with a spinner before coming up with an error For Sessions, if I turn off Only show sessions with replays, sessions show up after a short pause, however if I do only show sessions with replays it is empty Any suggestions on how to get this going?

1
D
1 month ago
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elija6266New Member
asked in Get Started with Heap

From Where Should I Start?

Hello, all! This is my first post after just joining this discussion, so please forgive me and provide kind assistance if I have posted to the wrong subsection.I am new here but a real enthusiast and loving this community so far. I have a background in teaching coding and in education and feel I could help with documentation, at least for starters. As a new member in this forum and wish to share and gain some knowledge. I am looking forward to create my own discussion to resolve my query and gain some knowledge though I have taken part in various discussion which is definitely helped me a lot.Also in what category should be taken depends on what factors? Thankyou in advance.

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E
1 month ago
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arpitgargNew Member
asked in Get Started with Heap

How to enable utm parameter in heap?

Hello team, I am trying to enable the utm parameters in heap account, but when I am checking with filters that from which utm source or which utm medium, I am getting conversion, it is showing me nothing.Does it takes time to update or am I missing on anything?

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jonathan
Heap Employee
2 months ago
J
jaccardoNew Member
asked in Get Started with Heap

Heap and BigMarker

Hi,What is the best way to connect BigMarker (live training eduction software) to Heap?I didn’t see a pre-built integration with BigMarker in your integrations directory so I’m curious the best path forward to connecting BigMarker data to Heap.Thanks!

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cathalrc
Heap Employee
3 months ago
J
jinahlee1234New Participant
asked in Get Started with Heap

Create a New Project or New Environment? Or possible to add to existing project?

Hi, we’re a marketplace and have 2 Projects set up on heap (buyer side vs. seller side).We’re about to launch seller app - that is going to be Native Mobile with only few core features compared to Desktop site. For this, should we create a new project? or a new environment? Or is it possible to add to the existing project?As a reference, our current set up is as below:I think the best way might be add the new Seller App to Project 2 since they’d share same type of action-based event from different devices, but is it possible?Any advice would be greatly appreciated. Thanks! 

1
Preetam Barik
3 months ago
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Yuvaraj ANew Member
asked in Get Started with Heap

Is it possible to integrate Heap analytics with the chrome extension?

I'm working on some chrome extension related project. I wanted to use heap analytics to understand how the users interact with that. But, I'm blocked in the integration step. The extension has strict CSP rules, which do not allow the Heap's script to run. Is it possible to integrate Heap analytics with the Chrome extension?

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Preetam Barik
3 months ago
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SwarnimaNew Member
asked in Get Started with Heap

User deletion api

I am trying to delete a user through the user deletion api - https://heapanalytics.com/api/public/v0/user_deletion. The status being returned is pending. After a day I checked the status again it was set to completed , but the user has not been deleted. I want to know if I am missing some steps , are there any permissions required that need to be set up ? Also , how long it takes for the status to change from pending to completed ?

1
Preetam Barik
4 months ago
H
HaoyuNew Member
asked in Get Started with Heap

How to setup Heap with React Native & Expo with Expo Router

I’ve followed the Heap React Native setup guide, and able to get basic user data and manually coded tracking events sent to Heap, but none of autotracking touching events. Since Expo Router is a filed based router that not exposing NavigationContainer. So I’m skipped this step.To my understood, I should still be able to see autotracked touching events. But I’m not actually seeing them. Why? 

1
dlad
Heap Employee
5 months ago
Daniel J
Community Manager
Daniel JCommunity Manager
posted in Get Started with Heap

Workshop Wednesday | Track multiple conversion funnels with Heap & Ragnarok

  If your business has multiple funnels across multiple microsites, you need a data-fueled process for tracking and optimization - it's the only way to ensure customers are converting and your business stays humming! Join Heap and our partner, Ragnarok, at our next Workshop Wednesday to discuss how to:Establish a complete, trustworthy data foundation Discover hidden insights Increase speed to impactCheck it out now here to ensure you have the tools and know-how to track and optimize all potential conversion hotspots!

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Daniel J
Community Manager
6 months ago
J
janNew Member
asked in Get Started with Heap

Heap in Windows (UWP) application

Hello there. Is there a possibility to use Heap in Universal Windows Application (UWP)?There is the SDK for Xamarin (Android & iOS) but it seems there is nothing for UWP. In MAUI it looks the same (https://developers.heap.io/docs/xamarin-quick-start#adding-support-for-net-maui) - only Android and iOS, but nothing about Windows. 

1
dlad
Heap Employee
6 months ago
Y
y.homazeNew Member
asked in Get Started with Heap

Can I send data from the same web app to 2 separate environments? (i.e install the snippet with 2 IDs instead of 1)

Can I send data from the same web app to 2 separate environments? (i.e install the snippet with 2 IDs instead of 1)

1
Scaletrix I Azma Syed
6 months ago
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travispageNew Member
asked in Get Started with Heap

How to Install Heap to Multiple Properties

I have Heap installed on my web property and now need to set up Heap on our iOS app. How can I create more projects in order to support the integration with the iOS app?

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T
6 months ago
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WanguiNew Member
asked in Get Started with Heap

Why is the Page title showing up in another language

In the heap overview(left navigation bar) at the top of the page you can see Product engagement, one of the charts is Engagement by Pageview.It is quite confusing to see page views in another language, could someone explain why this is happening? 

5
Scaletrix I Shubham Sharma
7 months ago
Daniel J
Community Manager
Daniel JCommunity Manager
posted in Get Started with Heap

Workshop Wednesday | How to use data to drive business results

Using data to drive your business decisions is integral in keeping up in today’s world, but if this is a new path for you, your team, and/or your business as a whole, it can be an overwhelming journey to begin! Where to start, how and what to share, what to do with the insights you find, there’s a lot to wrap your head around, and that’s exactly why Heap exists – to make it all manageable and part of your everyday workflow. Join this Workshop Wednesday to learn how to:Break down your business questions into manageable chunks Turn insights into actionable business recommendations Build consistent data habits Incorporate data into your meetings or tasksLearn how to start driving impact with data here.

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Daniel J
Community Manager
7 months ago
K
Kevin_ProductNew Member
asked in Get Started with Heap

Event number

Hey folks,I saw that one of the mistakes that most of us have made is to have too many events defined (let apart name convention) but for you what’s the most common/average number of event that would be correct ? We currently have 300+ events of which about a hundred are never used and was thinking of reducing it to 100, is this number still too high ? Thanks

1
R
Heap Employee
7 months ago
N
NDRapestaKnown Participant
asked in Get Started with Heap

React Native modal Heap Navigation container with modals issue

I added the HeapContainer in the place of NavigationContainer and I notice that the modals reset the navigation.This is how it looks when I open a modal( no matter which of this is displayed) This is how it should looks after this specific modal is displayedThis is how the navigation/index.ts looks like: const RootStack = createNativeStackNavigator<RootStackParamList>() const HeapNavigationContainer = Heap.withReactNavigationAutotrack(NavigationContainer) return ( <HeapNavigationContainer linking={linking as LinkingOptions<RootStackParamList>} ref={(navigatorRef) => { oldNavigationRef.current = navigationRef navigationRef.current = navigatorRef }} onReady={handleReady} independent > <RootStack.Navigator screenOptions={{ headerShown: false, }} > <RootStack.Screen name={Routes.AppSwitcher} component={AppSwitcher} /> <RootStack.Screen name={Routes.Menu} comp

9
B
Heap Employee
7 months ago
R
Rotem_FNew Participant
asked in Get Started with Heap

can I delete the 'main' project?

Hello, I am organizing my Heap instance and saw that we are not utilizing the project named ‘Main’.Do eliminate any confusion I would like to erase it, but could not find out if that is possible.Can I?If not, why so? Thanks!

3
R
8 months ago
P
pieNew Member
asked in Get Started with Heap

How do i import historical data from mixpanel and link it to an autocaptured event on heap?

I am trying to install heap on my product, but also i would want to import all my historical data (events and properties) from mixpanel. Is there a way to do it? If yes, then how can we map all the events and define it to an autocaptured event on heap?

1
Christy H
Community Manager
8 months ago
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brahmrshi.ravalNew Member
asked in Get Started with Heap

How can we use Heap with Vue and Typescript

Can you please demonstrate how can I integrate Heap with vue and typescript project

2
B
8 months ago
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dannygut99New Member
posted in Get Started with Heap

Road to Admin - Roadmap for new users

Hello Heap Community!  I’m looking for some guidance - I’m brand new to Heap. Does anyone have a recommended step-by-step learning path I could take? I’ve completed a few beginner introductory courses but not sure what to touch next. My plan is to complete all courses and exams offered by Heap so I can work my way up to Admin within Alo Yoga. As a new employee here at Alo, I’ve noticed this is a good chance for me to audit/clean-up the mess within our platform. But before touching anything I want to make sure I have great foundational knowledge of Heap.  Thanks!

1
Deanna Furlong
Heap Employee
8 months ago
N
Nomad413New Member
asked in Get Started with Heap

Analytics for mobile app doesn't work properly

Hello, We tried to set up analytics for the mobile app (which is available for both Android and iOS). Somehow the United States is not taken into account while other countries are successfully added to the analytics. What can be the problem here?

1
julia
Community Manager
9 months ago

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