Using the Product

A space to discuss general Heap usage

  • 234 Topics
  • 461 Replies

234 Topics

adam
adamKnown Participant
asked in Using the Product

To round or not to round big numbers?

What are people's thoughts on the rounding up of big numbers? I understand the idea behind it but I think I prefer the accuracy of the whole number. I find myself just tabbing over the table view every time I see a big number so that I can get more detail. I think I would prefer that table view is still the default output for reports that only return one value, and I have to actively change that to a big number for the purposes of dashboarding. Just me?

4
Eric.mistry
Community Manager
1 year ago
marsan
marsanNew Member
asked in Using the Product

Monitoring number of open app tabs with Heap

Is anyone aware of a way to report on how the average number of tabs users have open at the same time? Tabs of our product of course - not all tabs.

4
rob
1 year ago
milenacourt
milenacourtNew Member
asked in Using the Product

How do you use Heap to track cookie consent?

Not sure if it's the right place, but trying my luck! We have recently introduced a cookie consent banner to our site and are trying to track impact on performance (i.e. are we losing signups because we have it), impact on tracking (i.e. what % of traffic did we stop tracking) and potential opportunities (i.e. if we change the copy/layout etc, can we improve performance or tracking). Do any of you have some tips on how you used Heap for it or any learnings on cookie consent (Heap related or not)? Thanks a lot! Also, what do you consider an okay/good opt-in rate?

1
rob
1 year ago
duke
dukeNew Member
posted in Using the Product

Conversion funnel and paths to debug signup process

We noticed that our signup metrics had dropped suddenly late last week, and needed to investigate why.  We initially looked at our ad sources, but after finding that they didn't reflect the same drop, began looking at the signup process itself.  Our existing Conversion Funnel showed us that most of the dropped users were dropping out at one stage, so we used Paths From to show us all steps after that stage.  Paths From showed us that users were taking a strange loop in the pages they were viewing, starting with a link on a page in the signup process. Reviewing the link, we found that it was misleading, and leading users in the wrong direction, preventing them from completing the signup process. Changed that link, and sign ups went back up! Do you have other examples of debugging with Heap?

1
Lane
Community Manager
1 year ago
R
RitaRNew Member
posted in Using the Product

Using Effort Analysis

I showed Effort Analysis to the rest of the designers on my team last week. They loved it. Especially the time engaged, if a step is taking too long they know that there is a friction that they need to fix it from a usability point of view. Also showed it to a Product Owner and he wanted to know from the drop-off where are people going, I know that this would probably make it very complicated but that was his feedback.

2
mrosegates
Heap Employee
1 year ago
marsan
marsanNew Member
asked in Using the Product

Do interactions count every keystroke in an input field?

Love the effort analysis! Would someone be able to tell me if interactions also would count every keystroke in an input field? I just did a quick check in one of our main workflows and I'm a bit concerned about the high number of interactions I'm seeing, I'm struggling to believe that can be the case.

2
jerryhjones
Heap Employee
1 year ago
jen
jenNew Participant
asked in Using the Product

SKUs are displaying in a range, not as a single SKU number

 Hello! Would it be possible to add a toggle so that we can stop presenting the data as a range?I've just created a funnel report and grouped by ProductSKU (the id of the sku), however I can see that the SKU number now is presented as a range, not just a single SKU number.If I download the data into a CSV report I can see each individual SKU number clearly, but the newly released format within Heap UI doesn't seem ideal if I want a quick view of the best converting sku.  

2
jen
1 year ago
Daniel J
Community Manager
Daniel JCommunity Manager
published in Using the Product

Driving Feature Adoption with Heap

Learn how to measure the impact of product features on your users' experience.In this workshop, you'll walk away with a dashboard of seven new reports that will give you the insights you need to drive adoption and increase engagement with product features

380
Daniel J
Community Manager
1 year ago
davetee
Heap Employee
daveteeHeap Employee
posted in Using the Product

Digging deep into which payment methods are the most efficient

All online shoppers having unique preferences for which method of payment they wish to use to checkout on a storefront and with so many different payment portals available to storefronts (all with their own individual costs associated to the business). We’ve been trying to dig deep into which payment methods are the most efficient for us as a business and which don't help to boost AOV or conversion rates. We've been using Heap's funnel and conversion rate analysis, as well as our data ported in from Shopify to come to some conclusions on which extraneous costs we can help alleviate from our top line.Has anyone else done this analysis? Any other suggestions?

0
davetee
Heap Employee
1 year ago

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